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User Account and Profile | Frequently Asked Questions

New Account Setup

Why do I need to create a User Account?

Our online registration process requires you to have a User Account to register for all training courses and exams.

What does my User Account allow me to do?

Your User Account is a personal record of your training that you can keep with you throughout your career. It allows you to register for courses and exams, and keep track of your attendance and payments.

I have already attended a Classroom session and/or taken a Distance Learning course but do not have a User Account. Do I need to create one?

Yes. You will need a User Account to register for all future classes and exams, and must create it yourself. Creating a User Account is simple, and you will only have to do this once.

I would like to attend a Classroom session and purchase a Self-study / Partner-taught product. Do I need to create two User Accounts?

No. Your user account can be used for all future registrations and payments.

What information will I need to provide when I create my User Account?

You will be asked to provide your contact information, birth date (day and month) and nationality. IATA will use this information for identification purposes only, and your personal information will not be shared or sold to third parties. Read our privacy policy

Will my User Account store records of the previous courses I have attended?

Yes. You will be able to view records of your courses attended after the creation of your User Account. If would like to have a record of the training you received before this date, please contact us.

How long does it take to create a User Account?

It takes about five minutes to create a User Account, and you can register for courses and exams immediately after creating your account.

Is the information in my User Account confidential?

IATA respects your privacy and is committed to protecting it. Your personal information will never be shared or sold to third parties. Please read our privacy policy for complete details.

Can I change my personal information once my user account has been created?

You can make changes to most fields in your user account when logged in. To make changes to your First Name, Last Name, Birthdate or Nationality, please contact us.

My user profile is prompting me to select my company from a list where my company does not appear. How do I add it?

If your company name and/or location do not appear in the selection list, please make a request to create a new company profile. If your company benefits from member pricing or discounts, please wait for the IATA Training team to validate your request before completing your registration.

Why am I asked to provide both my personal and company email addresses?

We use your personal email address as our primary means of contact. Your company email address will be kept on file in order to verify your employment status and provide membership pricing when applicable.

Can I create a user account without an email address?

In most cases you must have a valid email address to create a user account. If you do not have an email address, we recommend you create one using a free domain such as Hotmail, Gmail or Yahoo.

Can I keep my user account if I move to a new company?

Yes. Please make sure to update the professional email address and company details in your user account once you move to a new company. 

How can I deactivate my user account?

Please contact us if you would like to deactivate your account.

Who can I contact if I have a technical problem or other issue with my user account?

If you have forgotten your password, please visit http://training.iata.org/login.  For any other questions regarding your user account, contact us.

How do I create my LMS account?

Please follow these instructions to create your account in LMS.

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