Industry case studies, challenging simulation programs and hands-on, practical training will help you maximize your potential as a manager across all areas of an airline.
Gain an understanding of the key principles in running an airline.
Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Explore the issues driving the aviation business, recognize factors in successful airline performance, gather best practices from industry experts and learn the latest airline management issues.
Understand how the airline industry works with this introduction to its commercial, financial and regulatory structures.
If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that regulate them to understand what shapes airline strategies.
Understand what it takes to lead an airline to success through this dynamic learning environment!
The Air Mercury simulation program used in this course was developed with leading academic institutions Cranfield University and Delft University of Technology. The program provides a series of exercises to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.
Work in teams to explore the interrelated factors affecting airline profitability. Using the latest simulation technology, test your skills while competing for market share at a virtual airline. See the impact of your chosen business strategies in performance reports generated at the end of each day.
Past participants may know this course as "Air Mercury - Next Generation".
Learn how to exceed your customer’s expectations!
Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course.
Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes. Discussing a series of business cases and developing best practice scenarios in group exercises, you will learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources, as well as latest developments in airline distribution such as IATA's New Distribution Capability (NDC) initiative.
Identify key elements in analyzing the financial performance of your airline.
Analyze and control your airline's financial performance.
Analyse and control your airline's financial performance.
This training program combines IATA's trusted Airline Finance and Accounting Management course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
This course will provide you with a comprehensive review of financial analysis and modeling techniques used to resolve challenges faced by airline financial managers. You will learn how to resolve common problems faced by financial decision makers.
Register for this course and get a pass for the World Financial Symposium! This course will held from 13 - 15 September, with the World Financial Symposium starting immediately after on 16 - 17 September . Both the course and the symposium will take place at the Fairmont Rey Juan Carlos I in Barcelona, Spain.
Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.
Stay ahead of the competition by understanding and applying sound marketing principles.
Growing uncertainty and competition in the global airline industry is forcing airlines to reinvent their marketing strategies. This course looks at the latest airline marketing and commercial trends to help you revamp your marketing practices.
As the customer becomes the central focus of airline marketing strategy, this course also provides insight into tools for assessing your target markets and developing a long-term relationship with your customer.
Learn the fundamentals of airline marketing and stay ahead of the competition!
This training program combines IATA's Airline Marketing course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.
This training program combines IATA's Airline Revenue Management course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques.
Thrive in today’s marketing environment with this crash course in social media. Explore how this user-driven technology can increase your profitability and learn successful communication strategies to apply in your airline .
The New Distribution Capability
(NDC) Program is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use.
The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travellers, and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.
This introductory New Distribution Capability (NDC) training course designed for airlines, will provide an in depth review of the NDC concept, terms, offer and order management, application program interface (API) and schemas, reference architecture, building blocks and the financial simulator to support you building your business case. You will learn how to build and refine your NDC business case and how to identify the most relevant deployment options for your distribution strategy.
Review current trends in customer choices and behavior and learn how to complete your marketing strategy with the integration of your frequent flyer program and partnerships.
Ancillary revenue is generated through direct or indirect sales to passengers as a part of the travel experience, through a la carte features, commission-based products, frequent flier programs, and advertising sold by the airline. In the last decade ancillary revenues have grown to approach US$50 billion within the airline industry.
Ancillary Sales are now common practice in all airlines, from ultra-low cost carriers to premium legacy carriers. Through case studies and discussions learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue.
EU air passenger protection rules can prove costly for airlines that are not familiar with the claim process, court case precedents, and other caveats.
This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. You will also gain insight into other EU air passenger protection rules for fare transparency, passengers with reduced mobility, as well as similar rules in other regions.
Learn about the latest customs security programs and trade facilitation measures that can simplify your company’s cargo business processes.
The tightened security on goods crossing international borders may require new, labor-intensive processes for your business to ensure compliance. This course gives you an introduction to key customs security programs and provides measures for lessening their impact on operations.
You will learn how to apply the requirements of the WCO SAFE framework, the EU Authorized Economic Operator model, and the US Air Cargo Advanced Screening Program. You will also receive facilitation tools you can deploy in your operations to simplify and harmonize the growing number of customs procedures.
This course will provide you with the skills and
common practices in the air transport industry that help you keep your airline
competitive through various methods of scheduling and analyzing the market
demand. Contribute to your company’s success by learning how to build, analyze
and implement effective alliances, strategic partnerships, and equity
partnerships within the industry.
La planificación de rutas requiere un conjunto complejo de habilidades para encontrar el equilibrio justo entre la programación, la demanda del mercado y los costos.
Este curso comparte las prácticas comunes de la industria para la previsión de rutas, que lo ayudaran a evaluar el rendimiento de la red de su compañía aérea, como asi analizar el potencial de ingresos de nuevas rutas. Aprenda métodos para calcular el rendimiento financiero de las diferentes rutas, la predicción de costos y los controladores de ingresos, y la planificación para el futuro desarrollo de su red.
Gain a competitive advantage with this expert insight into airline revenue management. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Evaluate the different revenue management systems currently available, and analyze inventory control, pricing issues and recent trends.
Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.
Learn the fundamentals of airline distribution and e-commerce and how this plays a role in distribution management for an airline. In this three day introductory course, you will gain an understanding of the standards and regulatory framework, discover how airline business models are in themselves a product, and explore the sales and reservations, and ticketing processes used today. You will investigate the purpose and value of IATA’s New Distribution Capability (NDC), and the role of e-Marketing and communications in airline distribution.
The IOSA Auditor course is one of the steps in the qualification requirements process to conduct IOSA audits for an IOSA Accredited Audit Organization.
During this five day course you will gain knowledge on the IOSA documentation system, typical organizational structure of airlines, including size, functions and relationships, audit procedures and techniques to be applied by an IOSA auditor, as well as perform quality control process on the IOSA Audit reports.
Unlock the potential of your frequent flyer program and change customer behavior while maximizing revenues and profits.
New Distribution Capability(NDC) will transform the way airline products and services are retailed to corporations, leisure, and business travellers, and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.
This one day course will provide you with a good understanding of the scope of NDC, how it fits in the distribution ecosystem, and the current level of adoption in in the industry. You will also examine the level of engagement from different partners across the value chain, and how NDC is viewed by the travel agent segment and corporate buyers.
Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.
The New Distribution Capability (NDC) Program is a travel industry-supported program (NDC Program) launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use.
The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travelers and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.
This New Distribution Capability (NDC) Readiness training course is designed for NDC Program and Product Owners within the airlines. It will take a step-by-step approach to show how your airline can assess business and technical NDC readiness. It will also show how an airline can create an NDC path or adoption strategy based on the various capabilities an airline may plan to use based on their distribution strategy.
Contribuya al éxito de su compañía elaborando un plan de rutas y de flota rentable, así como una programación de vuelos eficaz. Mejore su capacidad de planificación y de gestión, y profundice en su conocimiento de los procesos, tácticas y estrategias de programación escogidos.
Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.
This workshop touches on the key optimization zones for improving the Passenger Revenue Accounting & Control (PRAC) function.
Learn how to integrate risk management into your operations, maximizing operational capability, reducing costs and improving resource allocation.
This course offers a practical step-by-step approach to risk management, and demonstrates how you can improve safety performance through enhanced operational and strategic decision-making processes.
Learn how to implement and integrate risk management within your organization and achieve effective internal controls with risk identification and analysis, risk rating and practical risk treatment action plans.
This course is an intensive, hands-on workshop that will enable you to confidently identify and manage risks in your department or station.
Learn the Root Cause Analysis techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs.
RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.
Route planning requires a complex set of skills to find the right balance between scheduling, market demand, and costs. This course shares common industry practices for route forecasting to help you assess the performance of your airline’s network and analyze the revenue potential of new routes. Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network.
Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.
Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.
Achieve maximum accuracy in your passenger sales accounting activities.
Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document.
This course covers the IATA Standard Ground Handling Agreement section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
Join the 716 Contract Managers and Ground Operations professionals from 77 countries who have upgraded their skills with this training since 2010.
Understand the impact of SIS on Cargo interline billings and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).
This introductory course will provide you with insight and knowledge into indirect and direct taxation as it relates to the aviation sector, as well as the tax treatment of flight and cabin crew members. You will learn about the different tax systems, the various tax treaty conventions, and the related database and software relevant to taxation in the aviation industry. Develop the necessary skills to identify key issues in order to mitigate the possible tax risks faced by your business.
The New Distribution Capability (NDC) Program is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use. The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travelers and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.
This introductory New Distribution Capability (NDC) training course is designed for NDC Program and Product Owners as well as Information Technology (IT) specialists to gain an understanding about NDC terminology, concepts, application program interface (API) schemas for shopping and order management, and about the airline reference architecture required to support NDC. You will review the rationale behind the NDC building blocks and review the NDC security model.
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