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Airport Planning, Operations and Management training schedule

See the full list of Airport Planning, Operations and Management training courses

Please note that these courses and dates are correct as of today, but are subject to change.



September - 2019
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Singapore, Singapore (IATA)
17 Sep - 19 Sep
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom)
Sweden, Stockholm (IATA)
23 Sep - 27 Sep
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Switzerland, Geneva (IATA)
23 Sep - 27 Sep
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
23 Sep - 25 Sep
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA-2019)
30 Sep - 4 Oct

October - 2019
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom)
Canada, Montreal (IATA, ACCET Accredited)
7 Oct - 11 Oct
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Spain, Madrid (IATA)
7 Oct - 11 Oct
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
7 Oct - 11 Oct
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Singapore, Singapore (IATA)
9 Oct - 11 Oct
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Switzerland, Geneva (IATA)
14 Oct - 25 Oct
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Hong Kong SAR, Hong Kong (IATA)
14 Oct - 18 Oct
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Sweden, Stockholm (IATA)
15 Oct - 16 Oct
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
16 Oct - 18 Oct
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Netherlands, Amsterdam (IATA-2019)
21 Oct - 25 Oct
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Singapore, Singapore (IATA)
21 Oct - 25 Oct
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
21 Oct - 25 Oct
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
21 Oct - 25 Oct
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Belgium, Brussels (IATA)
28 Oct - 29 Oct
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
28 Oct - 1 Nov
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
Netherlands, Amsterdam (IATA-2019)
28 Oct - 30 Oct
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Switzerland, Geneva (IATA)
30 Oct - 1 Nov

November - 2019
Designed for managers involved in the transportation of dangerous goods by air, this course will give you a high level overview of the management of dangerous goods (DG) for cargo and passengers. Dangerous Goods Management and Regulatory Updates (Classroom, 2 days)
Singapore, Singapore (IATA)
4 Nov - 5 Nov
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Singapore, Singapore (IATA)
4 Nov - 8 Nov
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Korea, Republic of, Incheon (IAAA-HST)
5 Nov - 6 Nov
Este curso le ayudará a aprender cómo asignar y coordinar Slots mediante la aplicación de las Directrices Mundiales de Slots (WSG), el estándar global aceptado para políticas, principios y procesos de gestión de Slots. Slots Aeroportuarios y Coordinación de Frecuencias (presencial, 3 días)
Argentina, Buenos Aires (IATA)
5 Nov - 7 Nov
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Switzerland, Geneva (IATA)
6 Nov - 8 Nov
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Australia, Brisbane (SC-IATA)
9 Nov - 11 Nov
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Oman, Muscat (OAMC-RTP)
10 Nov - 14 Nov
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA-2019)
11 Nov - 15 Nov
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
11 Nov - 15 Nov
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Enhancing Customer Experience Through Data and Insights (Classroom, 2 days)
United States, Miami (IATA, ACCET Accredited)
12 Nov - 13 Nov
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Peru, Lima (IATA)
12 Nov - 14 Nov
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Singapore, Singapore (IATA)
18 Nov - 29 Nov
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Netherlands, Amsterdam (IATA-2019)
18 Nov - 22 Nov
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom)
Singapore, Singapore (IATA)
25 Nov - 29 Nov
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
Spain, Madrid (IATA)
25 Nov - 29 Nov
 Learn how to strategize marketing opportunities and competitive threats, and achieve goals by using performance management systems. Airport Business Management - University of Geneva (Classroom, 3 days)
Switzerland, Geneva (UoG-AV)
25 Nov - 27 Nov

December - 2019
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Germany, Frankfurt (IATA)
2 Dec - 6 Dec
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
2 Dec - 6 Dec
Designed for managers involved in the transportation of dangerous goods by air, this course will give you a high level overview of the management of dangerous goods (DG) for cargo and passengers. Dangerous Goods Management and Regulatory Updates (Classroom, 2 days)
Switzerland, Geneva (IATA)
2 Dec - 3 Dec
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
2 Dec - 6 Dec
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
2 Dec - 6 Dec
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Turkey, Istanbul (TKAA-RTP)
2 Dec - 6 Dec
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging Implementing Baggage Tracking through RFID and XML Messaging (Classroom, 3 days)
Switzerland, Geneva (IATA)
2 Dec - 4 Dec
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Dec - 13 Dec
 This course pays special attention to noise, local air quality and other green challenges faced by airports. Managing Green Airports (Classroom, 5 days)
Singapore, Singapore (IATA)
16 Dec - 20 Dec
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Enhancing Customer Experience Through Data and Insights (Classroom, 2 days)
Singapore, Singapore (IATA)
16 Dec - 17 Dec

January - 2020
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Singapore, Singapore (IATA)
8 Jan - 10 Jan
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Spain, Madrid (IATA)
15 Jan - 17 Jan
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
United States, Miami (IATA, ACCET Accredited)
29 Jan - 30 Jan

February - 2020
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
3 Feb - 7 Feb
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
3 Feb - 7 Feb
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Hong Kong SAR, Hong Kong (IATA)
10 Feb - 14 Feb
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
France, Paris (IATA)
10 Feb - 14 Feb
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Singapore, Singapore (IATA)
17 Feb - 18 Feb
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
17 Feb - 19 Feb
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Colombia, Bogota (IATA)
17 Feb - 21 Feb
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Enhancing Customer Experience Through Data and Insights (Classroom, 2 days)
Singapore, Singapore (IATA)
24 Feb - 25 Feb
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Korea, Republic of, Incheon (IAAA-HST)
24 Feb - 28 Feb
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Switzerland, Geneva (IATA)
24 Feb - 28 Feb
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Singapore, Singapore (IATA)
24 Feb - 28 Feb

March - 2020
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Korea, Republic of, Incheon (IAAA-HST)
4 Mar - 6 Mar
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Singapore, Singapore (IATA)
9 Mar - 13 Mar
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Singapore, Singapore (IATA)
9 Mar - 13 Mar
 Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization. Airport Extreme Weather Operations and Planning (Classroom, 4 days)
France, Paris (IATA)
10 Mar - 13 Mar
Este curso le ayudará a aprender cómo asignar y coordinar Slots mediante la aplicación de las Directrices Mundiales de Slots (WSG), el estándar global aceptado para políticas, principios y procesos de gestión de Slots. Slots Aeroportuarios y Coordinación de Frecuencias (presencial, 3 días)
Argentina, Buenos Aires (IATA)
11 Mar - 13 Mar
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
16 Mar - 20 Mar
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
18 Mar - 20 Mar
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Singapore, Singapore (IATA)
23 Mar - 27 Mar
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
China, Beijing (IATA)
23 Mar - 27 Mar
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Sweden, Stockholm (IATA)
30 Mar - 3 Apr
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Singapore, Singapore (IATA)
30 Mar - 3 Apr
 Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization. Airport Extreme Weather Operations and Planning (Classroom, 4 days)
Peru, Lima (IATA)
31 Mar - 3 Apr

April - 2020
 This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport. Cargo Business Development for Airports (Classroom, 3 days)
Korea, Republic of, Incheon (IAAA-HST)
1 Apr - 3 Apr
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
Spain, Madrid (IATA)
6 Apr - 8 Apr
Good planning and analytics are key in optimizing all the operational areas at an airport. Airport Operations Flow Planning and Optimization (Classroom, 3 days)
Sweden, Stockholm (IATA)
6 Apr - 8 Apr
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
China, Beijing (IATA)
8 Apr - 9 Apr
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Korea, Republic of, Incheon (IAAA-HST)
8 Apr - 10 Apr
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Colombia, Bogota (IATA)
13 Apr - 17 Apr
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Singapore, Singapore (IATA)
13 Apr - 24 Apr
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
Switzerland, Geneva (IATA)
20 Apr - 22 Apr
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Switzerland, Geneva (IATA)
20 Apr - 24 Apr
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
Canada, Montreal (IATA, ACCET Accredited)
21 Apr - 22 Apr
 This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport. Cargo Business Development for Airports (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
22 Apr - 24 Apr
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Enhancing Customer Experience Through Data and Insights (Classroom, 2 days)
Switzerland, Geneva (IATA)
27 Apr - 28 Apr
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging Implementing Baggage Tracking through RFID and XML Messaging (Classroom, 3 days)
Singapore, Singapore (IATA)
27 Apr - 29 Apr
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Switzerland, Geneva (IATA)
27 Apr - 28 Apr
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
Singapore, Singapore (IATA)
27 Apr - 29 Apr
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
France, Paris (IATA)
27 Apr - 28 Apr

May - 2020
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
4 May - 6 May
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
Mexico, Mexico City (IATA)
6 May - 8 May
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Colombia, Bogota (IATA)
11 May - 15 May
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Hong Kong SAR, Hong Kong (IATA)
18 May - 22 May
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
18 May - 22 May
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Singapore, Singapore (IATA)
19 May - 21 May
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging Implementing Baggage Tracking through RFID and XML Messaging (Classroom, 3 days)
Mexico, Mexico City (IATA-IGHC)
20 May - 22 May
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom)
United Kingdom, London (IATA)
27 May - 29 May
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Singapore, Singapore (IATA)
27 May - 29 May

June - 2020
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Singapore, Singapore (IATA)
1 Jun - 2 Jun
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Singapore, Singapore (IATA)
1 Jun - 5 Jun
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging Implementing Baggage Tracking through RFID and XML Messaging (Classroom, 3 days)
Switzerland, Geneva (IATA)
3 Jun - 5 Jun
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Netherlands, Amsterdam (IATA-2021)
3 Jun - 5 Jun
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Singapore, Singapore (IATA)
8 Jun - 12 Jun
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
15 Jun - 19 Jun
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Hong Kong SAR, Hong Kong (IATA)
15 Jun - 19 Jun
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Switzerland, Geneva (IATA)
16 Jun - 18 Jun
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Korea, Republic of, Incheon (IAAA-HST)
23 Jun - 24 Jun
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
24 Jun - 26 Jun
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
Korea, Republic of, Incheon (IAAA-HST)
25 Jun - 26 Jun
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
29 Jun - 3 Jul

July - 2020
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
6 Jul - 10 Jul
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
13 Jul - 17 Jul
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
20 Jul - 24 Jul
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom)
Canada, Montreal (IATA, ACCET Accredited)
28 Jul - 30 Jul

August - 2020
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
Netherlands, Amsterdam (IATA-2021)
5 Aug - 7 Aug
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom)
Spain, Madrid (IATA)
5 Aug - 7 Aug
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
17 Aug - 19 Aug
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Canada, Montreal (IATA, ACCET Accredited)
17 Aug - 28 Aug
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Singapore, Singapore (IATA)
17 Aug - 21 Aug
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
Colombia, Bogota (IATA)
19 Aug - 21 Aug
 This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport. Cargo Business Development for Airports (Classroom, 3 days)
Belgium, Brussels (IATA)
19 Aug - 21 Aug
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Enhancing Customer Experience Through Data and Insights (Classroom, 2 days)
China, Beijing (IATA)
24 Aug - 25 Aug
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging Implementing Baggage Tracking through RFID and XML Messaging (Classroom, 3 days)
China, Beijing (IATA)
31 Aug - 2 Sep
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
31 Aug - 4 Sep
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Singapore, Singapore (IATA)
31 Aug - 4 Sep

September - 2020
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Korea, Republic of, Incheon (IAAA-HST)
7 Sep - 11 Sep
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Singapore, Singapore (IATA)
7 Sep - 11 Sep
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
21 Sep - 23 Sep
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Sweden, Stockholm (IATA)
21 Sep - 25 Sep
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
United Kingdom, London (IATA)
21 Sep - 25 Sep
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
China, Beijing (IATA)
28 Sep - 30 Sep
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA-2021)
28 Sep - 2 Oct

October - 2020
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
5 Oct - 9 Oct
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Hong Kong SAR, Hong Kong (IATA)
7 Oct - 9 Oct
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Colombia, Bogota (IATA)
7 Oct - 9 Oct
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
14 Oct - 16 Oct
Good planning and analytics are key in optimizing all the operational areas at an airport. Airport Operations Flow Planning and Optimization (Classroom, 3 days)
Switzerland, Geneva (IATA)
14 Oct - 16 Oct
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Sweden, Stockholm (IATA)
19 Oct - 23 Oct
 This course pays special attention to noise, local air quality and other green challenges faced by airports. Managing Green Airports (Classroom, 5 days)
Singapore, Singapore (IATA)
19 Oct - 23 Oct
Este curso le ayudará a aprender cómo asignar y coordinar Slots mediante la aplicación de las Directrices Mundiales de Slots (WSG), el estándar global aceptado para políticas, principios y procesos de gestión de Slots. Slots Aeroportuarios y Coordinación de Frecuencias (presencial, 3 días)
Colombia, Bogota (IATA)
21 Oct - 23 Oct
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
Netherlands, Amsterdam (IATA-2021)
21 Oct - 23 Oct
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Switzerland, Geneva (IATA)
21 Oct - 23 Oct
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
United Kingdom, London (IATA)
26 Oct - 30 Oct

November - 2020
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
France, Paris (IATA)
2 Nov - 6 Nov
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
2 Nov - 6 Nov
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Nov - 13 Nov
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Spain, Madrid (IATA)
11 Nov - 13 Nov
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
16 Nov - 20 Nov
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA-2021)
16 Nov - 20 Nov
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Netherlands, Amsterdam (IATA-2021)
23 Nov - 4 Dec
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Germany, Frankfurt (IATA)
23 Nov - 27 Nov
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Korea, Republic of, Incheon (IAAA-HST)
30 Nov - 4 Dec

December - 2020
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom)
Switzerland, Geneva (IATA)
2 Dec - 4 Dec
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Switzerland, Geneva (IATA)
7 Dec - 11 Dec
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
7 Dec - 11 Dec
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Switzerland, Geneva (IATA)
7 Dec - 11 Dec
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
Hong Kong SAR, Hong Kong (IATA)
7 Dec - 11 Dec
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
14 Dec - 18 Dec
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom)
Singapore, Singapore (IATA)
21 Dec - 23 Dec

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