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Airport Planning, Operations and Management training schedule

See the full list of Airport Planning, Operations and Management training courses

Please note that these courses and dates are correct as of today, but are subject to change.



January - 2019
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Italy, Milan (PRO-HST)
21 Jan - 25 Jan
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Hong Kong SAR, Hong Kong (IATA)
28 Jan - 1 Feb
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Switzerland, Geneva (IATA)
28 Jan - 29 Jan

February - 2019
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
11 Feb - 15 Feb
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Switzerland, Geneva (IATA)
13 Feb - 15 Feb
 This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport. Cargo Business Development for Airports (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
13 Feb - 15 Feb
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
United Kingdom, London (IATA)
18 Feb - 22 Feb
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
18 Feb - 22 Feb
Enhance your skills as a Unit Load Device (ULD) instructor with the latest teaching methods. ULD Train the Trainer (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Feb - 22 Feb
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
Switzerland, Geneva (IATA)
19 Feb - 20 Feb
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
20 Feb - 22 Feb
An introduction to the design thinking process, and how to apply Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Switzerland, Geneva (IATA)
25 Feb - 26 Feb
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
Switzerland, Geneva (IATA)
25 Feb - 1 Mar
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
25 Feb - 1 Mar
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Hong Kong SAR, Hong Kong (IATA)
25 Feb - 1 Mar
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
Switzerland, Geneva (IATA)
25 Feb - 1 Mar
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
China, Beijing (IATA)
25 Feb - 1 Mar

March - 2019
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
4 Mar - 8 Mar
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
China, Beijing (IATA)
4 Mar - 5 Mar
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
4 Mar - 8 Mar
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
Belgium, Brussels (IATA)
4 Mar - 8 Mar
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Sweden, Stockholm (IATA)
4 Mar - 15 Mar
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Colombia, Bogota (IATA)
4 Mar - 8 Mar
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
5 Mar - 7 Mar
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
11 Mar - 15 Mar
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
South Africa, Johannesburg (ATNS-RTP)
18 Mar - 29 Mar
 Learn to manage an aircraft recovery event. Aircraft Recovery (Classroom, 5 days)
China, Beijing (IATA)
18 Mar - 22 Mar
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Transforming Customer Data into Actionable Insight (Classroom, 2 days)
Switzerland, Geneva (IATA)
18 Mar - 19 Mar
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Singapore, Singapore (IATA)
18 Mar - 22 Mar
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
18 Mar - 22 Mar
Este curso le ayudará a aprender cómo asignar y coordinar Slots mediante la aplicación de las Directrices Mundiales de Slots (WSG), el estándar global aceptado para políticas, principios y procesos de gestión de Slots. Slots Aeroportuarios y Coordinación de Frecuencias (presencial, 3 días)
Peru, Lima (IATA)
20 Mar - 22 Mar
An introduction to the design thinking process, and how to apply Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Singapore, Singapore (IATA)
25 Mar - 26 Mar
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Switzerland, Geneva (IATA)
25 Mar - 29 Mar
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Mar - 29 Mar
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
25 Mar - 29 Mar
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Brazil, Sao Paulo (IATA)
26 Mar - 28 Mar
This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes. Safety Management Systems (SMS) - Implementation and Control (Classroom, 3 days)
Singapore, Singapore (IATA)
27 Mar - 29 Mar

April - 2019
 Learn to manage an aircraft recovery event. Aircraft Recovery (Classroom, 5 days)
Switzerland, Geneva (IATA)
1 Apr - 5 Apr
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Transforming Customer Data into Actionable Insight (Classroom, 2 days)
Singapore, Singapore (IATA)
1 Apr - 2 Apr
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
1 Apr - 5 Apr
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Singapore, Singapore (IATA)
1 Apr - 5 Apr
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Switzerland, Geneva (IATA)
1 Apr - 5 Apr
 Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience. Management of Aviation Facilitation (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
1 Apr - 5 Apr
Enhance your skills as a Unit Load Device (ULD) instructor with the latest teaching methods. ULD Train the Trainer (Classroom, 5 days)
Singapore, Singapore (IATA)
1 Apr - 5 Apr
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Germany, Frankfurt (IATA)
8 Apr - 12 Apr
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
Korea, Republic of, Seoul (IATA)
8 Apr - 12 Apr
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
8 Apr - 12 Apr
This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes. Safety Management Systems (SMS) - Implementation and Control (Classroom, 3 days)
Belgium, Brussels (IATA)
9 Apr - 11 Apr
Plan your organization’s finances to maintain compliance and high standards to address new security regulations and effectively optimize your security and protection costs. Security Financial Planning and Optimization (Classroom, 3 days)
United Kingdom, London (IATA)
15 Apr - 17 Apr
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Singapore, Singapore (IATA)
15 Apr - 17 Apr
Learn the best practices and standards for the carriage of live animals by air Live Animals Cargo Logistics Management (Classroom, 3 days)
United Kingdom, London (IATA)
15 Apr - 17 Apr
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Turkey, Istanbul (TKAA-RTP)
15 Apr - 19 Apr
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
Singapore, Singapore (IATA)
22 Apr - 26 Apr
The course will provide you with a unique opportunity through gaming simulation to examine security dilemmas using the IATA computerized platform - SCENARIO Aviation Security Crisis Management Simulation (Classroom, 3 days)
Switzerland, Geneva (IATA)
24 Apr - 26 Apr

May - 2019
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Singapore, Singapore (IATA)
6 May - 8 May
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
6 May - 10 May
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
6 May - 10 May
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
8 May - 10 May
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Spain, Madrid (IATA)
8 May - 10 May
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
United Kingdom, London (IATA)
13 May - 17 May
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
Singapore, Singapore (IATA)
13 May - 17 May
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Switzerland, Geneva (IATA)
13 May - 17 May
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Singapore, Singapore (IATA)
13 May - 17 May
 Knowledge and skills to pack and ship shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. Dangerous Goods Regulations (DGR) – Shippers and Packers - Category 1, 2 (Classroom, 3 days)
Singapore, Singapore (IATA)
14 May - 16 May
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
Switzerland, Geneva (IATA)
15 May - 17 May
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Canada, Montreal (IATA, ACCET Accredited)
22 May - 24 May
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
27 May - 31 May
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Singapore, Singapore (IATA)
27 May - 31 May
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
United Kingdom, London (IATA)
28 May - 29 May
The course will provide you with a unique opportunity through gaming simulation to examine security dilemmas using the IATA computerized platform - SCENARIO Aviation Security Crisis Management Simulation (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
29 May - 31 May
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Spain, Madrid (IGHC-IATA)
29 May - 31 May
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
Spain, Madrid (IGHC-IATA)
29 May - 31 May
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Spain, Madrid (IGHC-IATA)
29 May - 31 May

June - 2019
Evaluate the capabilities and limitations of your technology and team against the IATA-ACI Security and Egress Project criteria to increase efficiency in your screening operations. Security Checkpoint Management (Classroom, 5 days)
Spain, Madrid (IATA)
3 Jun - 7 Jun
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Switzerland, Geneva (IATA)
3 Jun - 7 Jun
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Singapore, Singapore (IATA)
3 Jun - 4 Jun
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
Sweden, Stockholm (IATA)
10 Jun - 14 Jun
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
China, Beijing (IATA)
10 Jun - 14 Jun
 Learn about the Air Transport Statistics programs run by IATA and ICAO including current standards, concepts and methodologies for the compilation of traffic statistics. Air Transport Statistics (Classroom, 4 days)
Singapore, Singapore (IATA)
11 Jun - 14 Jun
 Knowledge and skills to pack and ship shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. Dangerous Goods Regulations (DGR) – Shippers and Packers - Category 1, 2 (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
12 Jun - 14 Jun
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Spain, Madrid (IATA)
12 Jun - 14 Jun
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
South Africa, Cape Town (SC-IATA)
15 Jun - 17 Jun
 Learn to manage an aircraft recovery event. Aircraft Recovery (Classroom, 5 days)
Singapore, Singapore (IATA)
17 Jun - 21 Jun
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Singapore, Singapore (IATA)
17 Jun - 21 Jun
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
17 Jun - 21 Jun
Learn the best practices and standards for the carriage of live animals by air Live Animals Cargo Logistics Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
17 Jun - 19 Jun
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
Hong Kong SAR, Hong Kong (JAA-RTP)
17 Jun - 21 Jun
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Switzerland, Geneva (IATA)
24 Jun - 28 Jun
 This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport. Cargo Business Development for Airports (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
24 Jun - 26 Jun
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Turkey, Istanbul (TKAA-RTP)
24 Jun - 26 Jun

July - 2019
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Transforming Customer Data into Actionable Insight (Classroom, 2 days)
Netherlands, Amsterdam (IATA)
1 Jul - 2 Jul
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Spain, Madrid (IATA)
1 Jul - 5 Jul
Plan your organization’s finances to maintain compliance and high standards to address new security regulations and effectively optimize your security and protection costs. Security Financial Planning and Optimization (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
1 Jul - 3 Jul
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Singapore, Singapore (IATA)
1 Jul - 5 Jul
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
Sweden, Stockholm (IATA)
1 Jul - 3 Jul
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
Canada, Montreal (IATA, ACCET Accredited)
4 Jul - 5 Jul
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
France, Paris (IATA)
8 Jul - 12 Jul
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
China, Beijing (IATA)
8 Jul - 12 Jul
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
Sweden, Stockholm (IATA)
8 Jul - 12 Jul
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
15 Jul - 19 Jul
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
China, Beijing (IATA)
15 Jul - 19 Jul
This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes. Safety Management Systems (SMS) - Implementation and Control (Classroom, 3 days)
Singapore, Singapore (IATA)
17 Jul - 19 Jul
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Transforming Customer Data into Actionable Insight (Classroom, 2 days)
China, Beijing (IATA)
22 Jul - 23 Jul
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Singapore, Singapore (IATA)
22 Jul - 26 Jul
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Panama, Panama City (IATA)
22 Jul - 26 Jul
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Singapore, Singapore (IATA)
22 Jul - 26 Jul
Based on recommendations from the ICAO Universal Security Audit Program and the IATA Security Manual, this course helps you develop an employee background vetting program that fits the context of your company. AVSEC Background Vetting and Insider Threat Mitigation (Classroom, 3 days)
United Kingdom, London (IATA)
24 Jul - 26 Jul
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Singapore, Singapore (IATA)
24 Jul - 26 Jul
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
Singapore, Singapore (IATA)
29 Jul - 2 Aug
 This course pays special attention to noise, local air quality and other green challenges faced by airports. Aviation and the Environment - Managing Green Airports (Classroom, 5 days)
Singapore, Singapore (IATA)
29 Jul - 2 Aug
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Ethiopia, Addis Ababa (EAA-RTP)
31 Jul - 2 Aug

August - 2019
 Descubra los enfoques comunes de los requisitos y los procedimientos en el campo de la seguridad en la aviación. Sistemas de Gestión de la Seguridad Física - SeMS (presencial 5 días)
Panama, Panama City (IATA)
5 Aug - 9 Aug
 Learn about the Air Transport Statistics programs run by IATA and ICAO including current standards, concepts and methodologies for the compilation of traffic statistics. Air Transport Statistics (Classroom, 4 days)
Canada, Montreal (IATA, ACCET Accredited)
6 Aug - 9 Aug
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
United Kingdom, London (IATA)
7 Aug - 9 Aug
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
China, Beijing (IATA)
14 Aug - 16 Aug
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Singapore, Singapore (IATA)
19 Aug - 23 Aug
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Canada, Montreal (IATA, ACCET Accredited)
19 Aug - 30 Aug
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
19 Aug - 21 Aug
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Belgium, Brussels (IATA)
26 Aug - 30 Aug
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
Switzerland, Geneva (IATA)
26 Aug - 30 Aug
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
26 Aug - 30 Aug
This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes. Safety Management Systems (SMS) - Implementation and Control (Classroom, 3 days)
Turkey, Istanbul (TKAA-RTP)
26 Aug - 28 Aug

September - 2019
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Singapore, Singapore (IATA)
2 Sep - 6 Sep
 This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport. Cargo Business Development for Airports (Classroom, 3 days)
Switzerland, Geneva (IATA)
2 Sep - 4 Sep
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Transforming Customer Data into Actionable Insight (Classroom, 2 days)
Canada, Montreal (IATA, ACCET Accredited)
4 Sep - 5 Sep
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
4 Sep - 6 Sep
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
4 Sep - 6 Sep
The course will provide you with a unique opportunity through gaming simulation to examine security dilemmas using the IATA computerized platform - SCENARIO Aviation Security Crisis Management Simulation (Classroom, 3 days)
Singapore, Singapore (IATA)
9 Sep - 11 Sep
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Sep - 13 Sep
 Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience. Management of Aviation Facilitation (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Sep - 13 Sep
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
9 Sep - 13 Sep
This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes. Safety Management Systems (SMS) - Implementation and Control (Classroom, 3 days)
Argentina, Buenos Aires (IATA)
10 Sep - 12 Sep
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
16 Sep - 20 Sep
Enhance your skills as a Unit Load Device (ULD) instructor with the latest teaching methods. ULD Train the Trainer (Classroom, 5 days)
Spain, Madrid (IATA)
16 Sep - 20 Sep
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations Passenger Processing Design and Implementation (Classroom, 2 days)
Singapore, Singapore (IATA)
17 Sep - 18 Sep
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Sweden, Stockholm (IATA)
18 Sep - 20 Sep
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
United Arab Emirates, Dubai (EK-RTP)
22 Sep - 26 Sep
 Learn to manage an aircraft recovery event. Aircraft Recovery (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
23 Sep - 27 Sep
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Korea, Republic of, Seoul (IATA)
23 Sep - 27 Sep
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
Sweden, Stockholm (IATA)
23 Sep - 27 Sep
Evaluate the capabilities and limitations of your technology and team against the IATA-ACI Security and Egress Project criteria to increase efficiency in your screening operations. Security Checkpoint Management (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
23 Sep - 27 Sep
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Switzerland, Geneva (IATA)
23 Sep - 27 Sep
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
23 Sep - 25 Sep
 Knowledge and skills to pack and ship shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. Dangerous Goods Regulations (DGR) – Shippers and Packers - Category 1, 2 (Classroom, 3 days)
Canada, Montreal (IATA, ACCET Accredited)
25 Sep - 27 Sep
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
30 Sep - 4 Oct
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
30 Sep - 4 Oct

October - 2019
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
Canada, Montreal (IATA, ACCET Accredited)
7 Oct - 11 Oct
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Spain, Madrid (IATA)
7 Oct - 11 Oct
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
7 Oct - 11 Oct
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
7 Oct - 11 Oct
 Learn about the Air Transport Statistics programs run by IATA and ICAO including current standards, concepts and methodologies for the compilation of traffic statistics. Air Transport Statistics (Classroom, 4 days)
France, Paris (IATA)
8 Oct - 11 Oct
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Singapore, Singapore (IATA)
9 Oct - 11 Oct
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Singapore, Singapore (IATA)
14 Oct - 18 Oct
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
Italy, Milan (PRO-HST)
14 Oct - 18 Oct
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Switzerland, Geneva (IATA)
14 Oct - 25 Oct
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Hong Kong SAR, Hong Kong (IATA)
14 Oct - 18 Oct
An introduction to the design thinking process, and how to apply Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Sweden, Stockholm (IATA)
15 Oct - 16 Oct
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
16 Oct - 18 Oct
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
21 Oct - 25 Oct
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Singapore, Singapore (IATA)
21 Oct - 25 Oct
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
21 Oct - 25 Oct
Learn the best practices and standards for the carriage of live animals by air Live Animals Cargo Logistics Management (Classroom, 3 days)
United Kingdom, London (IATA)
23 Oct - 25 Oct
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
28 Oct - 1 Nov
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Belgium, Brussels (IATA)
28 Oct - 29 Oct
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
28 Oct - 1 Nov
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization Perishable Cargo Logistics Management (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
28 Oct - 30 Oct
Enhance your skills as a Unit Load Device (ULD) instructor with the latest teaching methods. ULD Train the Trainer (Classroom, 5 days)
Hong Kong SAR, Hong Kong (JAA-RTP)
28 Oct - 1 Nov

November - 2019
Designed for managers involved in the transportation of dangerous goods by air, this course will give you a high level overview of the management of dangerous goods (DG) for cargo and passengers. Dangerous Goods Management and Regulatory Updates (Classroom, 2 days)
Singapore, Singapore (IATA)
4 Nov - 5 Nov
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Singapore, Singapore (IATA)
4 Nov - 8 Nov
An introduction to the design thinking process, and how to apply Re-imagining Passenger Experience Through Design Thinking (Classroom, 2 days)
Korea, Republic of, Seoul (IATA)
5 Nov - 6 Nov
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Switzerland, Geneva (IATA)
6 Nov - 8 Nov
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Australia, Brisbane (SC-IATA
9 Nov - 11 Nov
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
Italy, Milan (PRO-HST)
11 Nov - 15 Nov
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
11 Nov - 15 Nov
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
11 Nov - 15 Nov
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty Transforming Customer Data into Actionable Insight (Classroom, 2 days)
United States, Miami (IATA, ACCET Accredited)
12 Nov - 13 Nov
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Peru, Lima (IATA)
12 Nov - 14 Nov
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
United Kingdom, London (IATA)
18 Nov - 22 Nov
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Singapore, Singapore (IATA)
18 Nov - 29 Nov
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
18 Nov - 22 Nov
Enhance your skills as a Unit Load Device (ULD) instructor with the latest teaching methods. ULD Train the Trainer (Classroom, 5 days)
China, Beijing (IATA)
18 Nov - 22 Nov
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Nov - 29 Nov
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Airport Total Quality Management and Customer Service (Classroom, 5 days)
Spain, Madrid (IATA)
25 Nov - 29 Nov
 Learn how to strategize marketing opportunities and competitive threats, and achieve goals by using performance management systems. Airport Business Management - University of Geneva (Classroom, 3 days)
Switzerland, Geneva (UoG-AV)
25 Nov - 27 Nov
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
25 Nov - 29 Nov

December - 2019
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Germany, Frankfurt (IATA)
2 Dec - 6 Dec
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
2 Dec - 6 Dec
Designed for managers involved in the transportation of dangerous goods by air, this course will give you a high level overview of the management of dangerous goods (DG) for cargo and passengers. Dangerous Goods Management and Regulatory Updates (Classroom, 2 days)
Switzerland, Geneva (IATA)
2 Dec - 3 Dec
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
2 Dec - 6 Dec
 Learn to manage an aircraft recovery event. Aircraft Recovery (Classroom, 5 days)
China, Beijing (IATA)
9 Dec - 13 Dec
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Dec - 13 Dec
 Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience. Management of Aviation Facilitation (Classroom, 5 days)
Singapore, Singapore (IATA)
9 Dec - 13 Dec
 Knowledge and skills to pack and ship shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. Dangerous Goods Regulations (DGR) – Shippers and Packers - Category 1, 2 (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
17 Dec - 19 Dec

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