This collection of courses looks at the complex network of markets, businesses, and organizations that make up the aviation industry.
Learn the key elements necessary to manage a successful air cargo company.
Fundamental structural changes are taking place in the industry. Volumes are growing rapidly but yields are declining as the high yield traffic moves to integrated operators. For many airlines, the cargo contribution represents the difference between profit and loss on almost all international routes. Cargo management faces challenges as never before.
This course is designed to give managers a better understanding of the new cargo environment so that they can learn to avoid costly strategic and tactical errors and thereby help improve their company’s overall competitive performance.
This highly interactive course provides a 360° management perspective from industry experts working at the most successful airlines and freight forwarders about the air cargo industry. You will review the cargo management system with an international perspective, focusing on the business, operations and regulatory fundamentals. Over five days you will explore how the air cargo industry is changing and how to identify opportunities to become more successful as a manager in your company.
Benefit from IATA's unique vantage point in air transport economics. Examine key issues and concepts including how regulatory and state policies affect the aviation value chain and airline profitability.
Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations.
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.
This training program combines IATA's Air Transport Fundamentals course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Under the Chicago Convention, ICAO has been mandated with the gathering of aviation statistics from contracting States since 1947. This data is used to derive trend level indicators to support the sustainable development of civil aviation activities, concentrating on safety, efficiency and environmental protection.
IATA gather aviation statistics directly from airlines,supporting various airline industry initiatives while monitoring the industry's performance in terms of traffic, employment, financial results, environmental protection and safety.
Statistical data are compiled by airlines, airports and civil aviation authorities applying international standards. Aviation statistics are widely used throughout the industry, ranging from monitoring global industry performance, to detailed network planning and competitor benchmarking.
Understand the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, and be able to leverage this global knowledge to give your organization a competitive edge.
Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.
Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
This training program combines IATA's trusted Airline Customer Service course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.
Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.
Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.
This training program combines IATA's Airport Operations course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
The aircraft servicing and ground handling basics you need to start a career on the ramp.
Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp.
Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.
This training program combines IATA's Airport Ramp Services course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Developed in partnership with Berlitz Languages, Inc., this complete language training solution provides interactive instruction to ensure your staff meets ICAO-set Aviation English requirements and communicates effectively on the job.
Course material is based on real workplace situations, from daily operations to emergencies, and provides multiple practice scenarios for participants to improve their Aviation English skills.
All training is delivered by native English-speaking Berlitz instructors who are fluent in standard ICAO phraseology.
This course shows you how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Through case studies, classroom discussions and role playing, you will have opportunities to practice basic advocacy skills and develop campaign plans around the issues that matter to you. You will also benefit from a series of guest lectures from experienced airline and legal professionals.
This is an intensive course requiring pre-course assignments and preparation.
Learn how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. During this three-day intensive course you will have opportunities to practice basic advocacy skills and develop campaign plans around the issues that matter to you.
This interactive, flexible, and effective way of learning will teach you how to implement best practices in airside safety. There are many simultaneous activities that are carried out on the airside and each requires a level of awareness of safety and security. Learn about the airport environment, airside safety and security, traffic rules, aircraft danger zones, fire prevention and in the event of an incident, know the procedures to follow in fire action and how to administer first aid.
Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development.
Course format: This distance learning course is available in printed and ebook format. This course requires 160-200 hours of self study plus a 3.5-hour exam.
Review cargo rates and charges, construction and combination rates, and air waybills.
This training program combines IATA's trusted Cargo Advanced Rating and Marketing course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
The cargo industry is truly global, providing exciting opportunities to work with people from around the world. This course will prepare you with the relevant English vocabulary and terminology you need to know to work in this industry and communicate in day-to-day operations.
With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.
This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.
Develop your cargo career by learning the fundamentals of cargo skills and procedures with IATA and Harvard ManageMentor leading to the Leadership & Management Diploma.
This training program combines IATA's trusted Cargo Introductory Course course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
This four-day course will provide you with a comprehensive understanding of cargo operations at an airport. Improve your understanding of various components of cargo operations, and how these components interact with each other in daily cargo operations.
Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by air? Air cargo transportation is all about ensuring critical supply chains are not disrupted, meanwhile guaranteeing the transportation is conducted in a safe and profitable way. At the same time the applicable laws and regulations need to be respected.Over five days you will greatly enhance your knowledge on the complex methods and procedures applied in the global air cargo industry. You will acquire solid cargo knowledge, helping you and your company to face the challenges of your highly competitive working environment.
Learn the fundamental skills and procedures in the air cargo process for American freight forwarders.
This course will provide you with solid cargo knowledge, skills, and capabilities, leading to a more efficient cargo environment. Through lectures and exercises, you will gain insight into cargo handling, which in turn will have a direct impact on your company’s performance, operations, and increasing revenues.
Build necessary knowledge regarding supply chain management, logistics and different modes of transport. You will learn the key principles and concepts in freight transport management, multimodal transport operations, the unitization and containerisation of cargo, and the transportation of dangerous goods by air, land and sea.
Acquérez les connaissances et les compétences essentielles pour travailler dans l'industrie du Voyage et tourisme. Assurez les conseils précis sur les vols, l'hébergement, les forfaits touristiques, ainsi que les exigences de documents de voyage. Accordez un service efficace et offrez les produits et services en fonction des besoins du client voyageur. Apprenez à utiliser un système informatisé de réservation (GDS) pour créer et gérer les réservations.
Desarrolle una base sólida para su carrera profesional de carga por el aprendizaje de los fundamentos de habilidades y procedimientos de carga.
Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.
Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor.
The IATA modules will help you understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.
The Harvard ManageMentor modules will help you improve your general management and leadership skills. By taking this course you will gain access to over 20 online Harvard ManageMentor modules.
Geography is central to tourism as travelers take into account the travel time, routing, and local climate when choosing a vacation destination. In order to successfully sell travel products, you need to understand what drives tourist decisions and what geographically sets places apart. Study world geography and time zones to better advise clients on travel destinations and tours, and explore different regional modes of transport to offer customized travel itineraries.
Lograr una optima comprensión del Sistema de Transporte Aéreo.
Desarrollar la capacidad técnica (el conocimiento de la industria de la Aviación así como los principales principios y practicas de liderazgo y gerencia), habilidades de las personas (la capacidad para motivar e inspirar a los empleados), habilidades conceptuales (su habilidad para organizar y poner las cosas en su lugar), criterio (habilidad para una adecuada toma de decisiones) y la habilidad de preparar presentaciones y conferencias eficaces.
Progrese gracias a una visión de 360 grados del sector de la carga aérea.
Replantéese el sector de la carga con un punto de vista internacional centrado en la empresa, las operaciones y los fundamentos normativos. Este curso interactivo brinda la oportunidad de aprender de la mano de expertos del sector empleados por las líneas aéreas y los transitarios más importantes.
Acquérir une solide connaissance de l'industrie du transport aérien et de sa gestion, tout en améliorant votre capacité de vous exprimer et de progresser ainsi dans votre
Control and supervise an airline station in a self-handled or outsourced environment.
Start with the essentials. Learn everything you need to know to launch a career in the airline industry.
Start with the essentials to launch a career in the airline industry.
This training program combines IATA's trusted Introduction to the Airline Industry course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
La connaissance de l’industrie du voyage et de ses produits est importante, mais elle ne suffit pas à assurer la pérennité et la croissance de l’entreprise. Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable.
Les professionnels du voyage font face aux défis que représentent l’innovation technologique constante et les attentes toujours plus élevées en matière de service à la clientèle. Les consommateurs de voyages ont accès à une grande quantité d’information en ligne. Internet offre aux voyageurs des options concurrentielles d’achat de voyages en libre-service. Ce cours enseigne ce qu'on entend par service à la clientèle dans l'industrie du voyage, soulignant l'importance de maintenir la clientèle existante tout en attirant de nouveaux clients. Il examine également les compétences fondamentales de communication menant à des interactions agent-client positives. Le cours recommande des moyens pratiques pour rester en contact avec les clients pendant qu’ils voyagent et pour fidéliser la clientèle.Faire face à des clients difficiles ou mécontents représente un défi pour tous ceux qui assurent le service à la clientèle, et l’industrie du voyage n’échappe pas à cette règle. Nous proposerons un modèle à suivre lorsqu’on est confronté à un client en colère. Enfin, nous aborderons le problème du stress au travail et nous suggérerons des stratégies pour aider les professionnels du voyage à y faire face.
With more than 1 billion people traveling abroad each year for leisure, business, education, family and other reasons, the travel industry offers travel professionals tremendous business opportunities. This course will improve your skills to supervise and manage a team, to initiate change and make business decisions based on sound negotiating strategies and to gain a competitive business strategy by developing new products and marketing these effectively. Gain insight on agency accounting procedures to build business plans that ensure good financial health.
With more than 1 billion international trips each year, the travel industry offers travel professionals excellent business opportunities. This course will help you take advantage of these opportunities by improving your skills in supervising and managing people and by building business relationships based on win-win negotiating strategies. Learn how to be competitive by developing new products and market them effectively. You will also gain insight on agency accounting procedures to build business plans that lead to good financial health.
This training program combines IATA's Managing the Travel Business course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Learn how aviation contributes to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation to be safe, efficient, affordable, responsive and healthy.
Ofrezca a su carrera en la carga las bases más sólidas aprendiendo los fundamentos de las técnicas y de los procedimientos relativos a la carga.
Los procedimientos operacionales en el área de la carga pueden parecer complejos en cuanto a los métodos utilizados en la manipulación y el transporte aéreo de carga. Este curso le proporcionará paso a paso conocimientos, técnicas y habilidades sólidos sobre la carga, y le permitirá crear un entorno de trabajo más eficiente.
Learn about the latest trends in tourism and how sustainable tourism is leading the way in all areas of the industry.
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