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The Passenger Innovation Awards aims to ignite new ideas in the passenger world.
Why closing gaps in the Tokyo Convention will be a deterrent to unruly passenger behavior.
The trusted source to prepare and document dangerous shipments in compliance with international regulations.
Gain strategic insights on trends and opportunities with customized global passenger flow data.
We're adding new IATA training centers, partner locations and distance learning options to bring our training closer to you.
The World Cargo Symposium (WCS) is the largest and most prestigious annual event of its kind and the only one to bring together key stakeholders from the entire air cargo supply chain.
IATA co-sign an open letter calling on governments to act to help the industry reduce its carbon footprint.
These courses provide beginner to advanced training on using the IATA BSP, global distribution systems and other fare calculation procedures.
Enfocado a desarrollar su capacidad para reconocer los diferentes elementos que conforman un billete electrónico con objeto de efectuar cambios voluntarios e involuntarios en los mismos.
Identify common challenges faced by travel agents in BSP and gather solutions and best practices. This e-learning module is part of a six-module course: IATA BSP Essentials for Travel Agents
Learn about the Agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret billing reports. This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents.
Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification. This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents.
Demuestre su conocimiento del Plan de Facturación y Liquidación (BSP) para los agentes de viajes y obtenga un certificado reconocido internacionalmente.
BSP Esenciales para Agentes de Viajes es un curso de formación que imparte los conocimientos esenciales del Plan de Facturación y Liquidación (BSP), específicamente para los agentes de viajes. Está diseñado para aumentar la conciencia del alumno en el sistema y los procesos del BSP, y mejorar la eficiencia y el nivel de conocimiento de un agente.
Demonstrate your knowledge of the Billing and Settlement Plan (BSP) for travel agents and earn an internationally recognized certificate.
BSP Essentials for Travel Agents is a training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge.
Minimize costs through a better understanding of ticketing authority and the traffic documents used in BSP. This e-learning module is part of a six-module course: IATA BSP Essentials for Travel Agents.
Defina la parte que le corresponde según los acuerdos multilaterales sobre prorrateo de pasajeros (MPA-P).
Aprenda a aplicar las reglas del manual de prorrateo de pasajeros (PMP) y del acuerdo multilateral sobre prorrateo de pasajeros.
Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.
Explore los procesos de facturación y el Plan de Liquidación (BSP) de informes y envío de remesas y la funcionalidad del usuario BSPLink.
Aprenda cómo funciona la facturación y liquidación del Plan de IATA (BSP) y cómo beneficia a una agencia de viajes.
Master complicated fare construction and ticket alterations!
Study ticketing procedures and learn how to amend Electronic Ticket Records (ETRs) when customers change their travel reservations. Gain the skills to exchange and reissue tickets, to process refunds, and to collect rebooking fees.
Construct normal fare of single pricing units and consecutive or contiguous pricing units.
Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.
With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.
Learn about pricing passenger air travel and interpret fare rules and restrictions with an IATA appointed instructor.
Improve your skills and knowledge in calculating the prorate value of passenger flight and excess baggage. Assess your entitlement in accordance with the Multilateral Proration Agreements – Passenger (MPA-P).
Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.
Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.
Learn how to handle unused taxes, fees, and charges when a ticket is submitted for rerouting.
Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.
Study the key factors affecting airline performance and the revenue management methods used to measure and control them. Through a series of practical exercises, this course prepares you to make accurate forecasts and implement the right approach in your organization.
Learn how to make and manage bookings for flights, hotels and car rentals in the Amadeus system using our unique simulation program.
Amadeus is among the most widely used reservation booking systems in the travel industry and is an essential tool for any aspiring travel professional. This smart course will show you how to use the Amadeus system for common reservation scenarios and teach you key transactions that will help you stand out in the competitive travel industry.
Learn how to make and manage bookings for flights, hotels and car rentals in the Galileo system using our unique simulation program.
Galileo is among the most widely used reservation booking systems in the travel industry and is an essential tool for any aspiring travel professional. This smart course will show you how to use the Galileo system for common reservation scenarios and teach you key transactions that will help you stand out in the competitive travel industry.
Learn how to make and manage bookings for flights, hotels and car rentals in the Sabre system using our unique simulation program.
Sabre is among the most widely used reservation booking systems in the travel industry and is an essential tool for any aspiring travel professional. This smart course will show you how to use the Sabre system for common reservation scenarios and teach you key transactions that will help you stand out in the competitive travel industry.
Air passengers are always searching for the lowest possible special fares, but cheap fares come with a number of challenging restrictions. Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions.
Aprenda las bases para el cálculo de tarifas aéreas internacionales, el procedimiento para la construcción de la tarifa y su aplicación en los diferentes elementos que conforman el billete electrónico con objeto de proporcionar el mejor servicio a sus clientes.
Debido a la complejidad y abundancia de tarifas publicadas actualmente, los clientes esperan que se les proporcione un servicio que sea preciso, rápido y con el precio más competitivo. Este curso enseña el lenguaje de la construcción de tarifas aéreas internacionales y la aplicación de las reglas que le darán la oportunidad de asesorar a sus clientes ofreciendo la tarifa aérea más baja y adaptarse a las necesidades específicas de su itinerario. El curso le ayudará a desarrollar nuevas habilidades por medio de ejercicios prácticos y con materiales de apoyo que lo convertirán en el profesional en viajes de confianza para sus clientes.
Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.
The Travel and Tourism Consultant course will teach you how to discover and promote niche travel products and provide advice on destinations with the highest number of international arrivals. You will learn how to improve your selling skills to turn prospective and existing customers into repeat customers and how to customize and construct complex travel itineraries. This online course will allow you to gain skills to handle ticket exchanges and reissues, and understand how industry regulations impact your travel sales.
The combined focus from IATA and Harvard ManageMentor will help you build management and leadership skills while gaining travel industry knowledge and skills. It combines IATA's Travel and Tourism Consultant Course with more than 20 Harvard ManageMentor (HMM) online modules. The Harvard ManageMentor Program is a state-of-the-art, media-rich training platform developed by the Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
The Travel and Tourism Workshop provides you with a broad understanding of the global Tourism sector, and equips you with the knowledge and skills to maximize the business potential of this industry for your market.
Over five days you will examine the economic, social and environmental impact of this business from a domestic and international perspective, and learn how you can develop new business prospects to extend your tourism portfolio to include niche markets and tour guiding. You will be provided with guidance on how to understand and implement policies, regulations, and codes of conduct that are associated with the sector, and identify the role and importance of insurance in the industry.
The Workshop provides an excellent opportunity to network with like-minded professionals, and includes topics to extend your reach such as online booking and marketing.
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