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Ground Operations training schedule

See the full list of Ground Operations training courses

Download the calendar of Airline Management courses by clicking on the Schedule link below:
Please note that these courses and dates are correct as of today, but are subject to change.



August - 2019
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Malaysia, Kuala Lumpur (MAB-RTP)
26 Aug - 30 Aug

September - 2019
This workshop will teach you how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit. ISAGO for Ground Service Providers (Classroom)
Sweden, Stockholm (IATA)
2 Sep - 5 Sep
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
4 Sep - 6 Sep
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Baggage Claims and Proration (Classroom, 3 days)
China, Beijing (IATA)
9 Sep - 11 Sep
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template SGHA Version 2018 & SLA Refresher (Classroom, 2 days)
Singapore, Singapore (IATA)
12 Sep - 13 Sep
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Sweden, Stockholm (IATA)
18 Sep - 20 Sep
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
China, Beijing (IATA)
23 Sep - 27 Sep
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
23 Sep - 25 Sep
 Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services. SGHA for Line Maintenance (Classroom, 3 days)
Italy, Rome (IATA-IATP)
25 Sep - 27 Sep
Learn how to implement Resolution 753, a new requirement for IATA members to track baggage. Baggage Tracking – Implementation and Compliance (Classroom, 3 days)
United Kingdom, London (IATA)
30 Sep - 2 Oct

October - 2019
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
7 Oct - 11 Oct
This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS). Airside Operations - Safety Compliance (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
7 Oct - 11 Oct
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Singapore, Singapore (IATA)
9 Oct - 11 Oct
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance. Root Cause Analysis (Classroom, 5 days)
Switzerland, Geneva (IATA)
14 Oct - 18 Oct
 Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification. Aircraft Weight and Balance (Classroom, 5 days)
Mexico, Mexico City (ASA-RTP)
14 Oct - 18 Oct
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Peru, Lima (IATA)
15 Oct - 18 Oct
 Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services. SGHA for Line Maintenance (Classroom, 3 days)
United States, Miami (IATA, ACCET Accredited)
15 Oct - 17 Oct
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
21 Oct - 25 Oct
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance. Root Cause Analysis (Classroom, 5 days)
Singapore, Singapore (IATA)
21 Oct - 25 Oct
 Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling. Passenger Assessment and Travel Document Checks (Classroom, 3 days)
India, Delhi (AMA-RTP)
21 Oct - 23 Oct
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Germany, Frankfurt (FRA-RTP)
28 Oct - 31 Oct
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Belgium, Brussels (IATA)
28 Oct - 29 Oct
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United States, Miami (IATA, ACCET Accredited)
28 Oct - 1 Nov
Learn how to implement Resolution 753, a new requirement for IATA members to track baggage. Baggage Tracking – Implementation and Compliance (Classroom, 3 days)
China, Beijing (IATA)
30 Oct - 1 Nov
 Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling. Passenger Assessment and Travel Document Checks (Classroom, 3 days)
Switzerland, Geneva (IATA)
30 Oct - 1 Nov

November - 2019
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Singapore, Singapore (IATA)
4 Nov - 8 Nov
Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types. Aircraft Turnaround Coordination and Loading Supervision with RampVR (Classroom, 4 days)
Switzerland, Geneva (IATA)
11 Nov - 14 Nov
 Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document. SGHA-SLA and Effective Negotiation Behaviors (Classroom, 5 days)
Switzerland, Geneva (IATA)
11 Nov - 15 Nov
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Switzerland, Geneva (IATA)
11 Nov - 15 Nov
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations A-CDM in Airport and Ground Operations (Classroom, 3 days)
Peru, Lima (IATA)
12 Nov - 14 Nov
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template SGHA Version 2018 & SLA Refresher (Classroom, 2 days)
United States, Miami (IATA, ACCET Accredited)
14 Nov - 15 Nov
 Study IATA Standard marshalling and hand signals for safe and efficient ramp communications with RampVR™. Aircraft Marshalling and Ramp Hand Signals with RampVR (Classroom, 1 day)
Switzerland, Geneva (IATA)
15 Nov - 15 Nov
 Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error. Human Factors in Ground Operations (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
19 Nov - 21 Nov
 Learn operational aspects to perform quick turnarounds and minimize delays. Station Operations Control (Classroom, 4 days)
Switzerland, Geneva (IATA)
26 Nov - 29 Nov

December - 2019
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
2 Dec - 6 Dec
Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types. Aircraft Turnaround Coordination and Loading Supervision with RampVR (Classroom, 4 days)
South Africa, Johannesburg (ATNS-RTP)
2 Dec - 5 Dec
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM) IGOM Implementation and Standardized Procedures (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
4 Dec - 6 Dec
 Study IATA Standard marshalling and hand signals for safe and efficient ramp communications with RampVR™. Aircraft Marshalling and Ramp Hand Signals with RampVR (Classroom, 1 day)
South Africa, Johannesburg (ATNS-RTP)
6 Dec - 6 Dec
 Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification. Aircraft Weight and Balance (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Dec - 13 Dec
 Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document. SGHA-SLA and Effective Negotiation Behaviors (Classroom, 5 days)
Singapore, Singapore (IATA)
9 Dec - 13 Dec
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Baggage Claims and Proration (Classroom, 3 days)
Switzerland, Geneva (IATA)
16 Dec - 18 Dec
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Singapore, Singapore (IATA)
16 Dec - 20 Dec
 Learn best practices in commercial airline ground operations to build a profitable business model. Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)
France, Paris (IATA)
17 Dec - 19 Dec

February - 2020
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
3 Feb - 7 Feb
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
17 Feb - 19 Feb
 Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification. Aircraft Weight and Balance (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
24 Feb - 28 Feb

March - 2020
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
2 Mar - 6 Mar
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
16 Mar - 20 Mar
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Germany, Frankfurt (FRA-RTP)
23 Mar - 27 Mar

April - 2020
Refresh your formal knowledge on theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet. Aircraft Weight & Balance Refresher (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
20 Apr - 22 Apr

May - 2020
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
4 May - 6 May

June - 2020
 Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error. Human Factors in Ground Operations (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
3 Jun - 5 Jun
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
29 Jun - 3 Jul

August - 2020
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
17 Aug - 19 Aug
 Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification. Aircraft Weight and Balance (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
24 Aug - 28 Aug
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
31 Aug - 4 Sep

September - 2020
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
21 Sep - 23 Sep
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
28 Sep - 2 Oct

October - 2020
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Germany, Frankfurt (FRA-RTP)
19 Oct - 23 Oct

November - 2020
 Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error. Human Factors in Ground Operations (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
9 Nov - 11 Nov
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Germany, Frankfurt (FRA-RTP)
16 Nov - 20 Nov

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