What do Airlines and Travel Agents have to say about ADMs?
The ADM Reduction Project team conducted an ADM Market Analysis to get market-based data around the topic of ADMs from IATA Member Airlines and Accredited Agents. The
ADM Market Analysis Report provides intelligence that will help IATA building a strategy to promote the ADMWG/ADMUG best practices in a more efficient manner.
The ADM Management & Reduction Project has initially been endorsed by the Passenger Steering Group (PSG). It has been initiated in order to support the formation of the ADMUG and facilitate the initial phases of establishing standards and initiatives. The objectives of this project are to:
- Reduce the need for ADMs in various areas, thereby reducing the workload, resources and time spent on post-billing revenue auditing
- Streamline various work processes and enhancing the ADM process, creating a lean post-billing settlement process
- Enhance the communication process within the existing workflow and improve business relationships
After identifying inefficiencies in the current distribution chain, solutions found within the ADMUG are resulting in a reduced need for post-billing revenue recovery via ADMs, and their implementation started taking place in 2017 and is on-going.
More information on the need to reduce ADMs (pdf).