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ADM Management & Reduction

Agent Debit Memo (ADM) is the legitimate accounting tool used by airlines to collect adjustments for Standard Traffic Documents (STDs) issued by Agents (Reso 850m) (pdf). In 2015, airlines have issued 2.3 million ADMs transactions for a value of US $ 579 million, incurring an estimated industry cost of US $ 150 million to manage the ADM process.

The cost incurred by the industry for the management of ADMs is extremely high. To respond to this issue, the Passenger Agency Steering Group had established a dedicated ADM Strategy Group as well as the ADM User Group (Formerly referred to as ADM Working Group) in order to support industry initiatives that would facilitate ADM reduction and improved ADM management..

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Join the ADM User Group (ADMUG)!

The aim of ADMUG is to improve the efficiencies in the current distribution chain and works on identifying, developing and implementing solutions resulting in a reduced need for post-billing revenue recovery through ADMs. ADMs are a well-known challenge for the industry, therefore all industry actors (Airlines, Agents and their Associations, GDSs, ATPCO, ARC & IATA SMEs) are called to work together in a data-focused environment to reach that goal.

This is why any Airline, Agent, Travel Agent Association or GDS entity interested in contributing to the group by providing input with a collaborative, data-driven mindset is invited to join the ADMUG. For receiving more information, participating in the user group's discussions and be part of the solution, please feel free to join the ADMWG extranet, or contact us through ADMProject@iata.org.

More information on the ADMUG (pdf).

The ADMUG Recognition Program

The ADM User Group (formerly referred to as ADMWG) has worked diligently since 2015 to bring industry experts together in the global fight against Agency Debit Memos (ADMs). This Recognition Program aims to recognize and award the hard work of the ADMWG members who have provided with significant contributions to the development of solutions and best practices that have simplified the processes and challenges related ADM’s.

Kudo: "Airline Mapping & Auto-categorization"

Kudo-Private-Investigator-REAL.jpg This Kudo will be assigned to the Airlines of the ADMWG who have completed both Airline Mapping and Auto-categorization exercises.


We are pleased to announce the Airline winners for this Kudo:

  • Hope Harper (Delta)
  • Clare Jones (British Airways)
  • Neysha Lemos (Emirates)
  • Wendy Onofre (TAP Air Portugal)
  • Cuma Soysal (Turkish Airlines)
  • Kerstin Dosch (Hahn Air)
  • Harmony Parisi (American Airlines)
  • Ángeles Baeza (Iberia)
  • Ángela Rubio (Iberia)

Congratulations to all of them for completing both Airline Mapping and Auto-categorization exercises!

Kudo: “The Best Story Teller”

Kudo-Private-Investigator-REAL.jpgThis Kudo will be awarded to the one Airline, Agent and GDS member of the ADMWG who shares the most outstanding success story demonstrating the adoption of one or more of the ADMWG Best Practices.


Congratulations to Tim DeLaney from Delta Airlines who has been awarded The Best Story Teller Kudo by sharing the most outstanding success story demonstrating the adoption of the ADMWG Best Practices!

Kudo: “Payment Card Synchronization”

Kudo-Private-Investigator-REAL.jpgThis Kudo will be awarded to the GDS who have completed a Payment Card Synchronization exercise with the ADM Project team. The winners for this award will be announced at a later stage.


Kudo: “Commission Control Cleanup”

Kudo-Private-Investigator-REAL.jpgThis Kudo will reward the Airline of the ADMWG who has sucessfully conducted a clean-up exercise on their Commission Control setup in BSPLink. The winners for this award will be announced at a later stage.


Kudo: “Bring a Travel Agent Buddy”

Kudo-Private-Investigator-REAL.jpgThis Kudo will be assigned to the Travel Agent/s of the ADMWG who has invited a fellow Agent that has joined the working group.


Congratulations to Ajaya Sodha from GTMC who has been awarded the Bring a Travel Agent Buddy Kudo for helping expand our community by inviting several Travel Agents to join the ADMWG!

Kudo: “Most Valuable Player”

Kudo-Private-Investigator-REAL.jpg This Kudo will recognize one Airline, Agent and GDS member of the ADMWG who has shown the greatest level of support and commitment during their participation in the ADMWG.


Congratulations to Krzysztof Kosciesza-Zaba (Kris) from Sabre who has been awared the Most Valuable Player Kudo for the invaluable contribution to the ADMUG in working towards a successful common goal!

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