Fast Travel Program
The Fast Travel program addresses the future of travel, with more choice and more control for passengers, and lower costs for the industry.
Fast Travel provides self-service options in six areas of a passengers’ airport journey - representing annual savings of up to US$ 2.1 billion for the industry. By creating uniform standards and recommended practices, IATA will facilitate industry adoption of these projects – and a better travel experience for the customer.
Sign up for the Fast Travel matchmaker the platform for airline and airport cooperation for Fast Travel implementations.
Regulatory Target 2017
IATA Board Target for 2017: 75%
80% of global
passengers will be offered a complete range of relevant Self-Service options throughout their journey to provide better convenience and reduce queues.
IATA Fast Travel Awards
IATA recognizes carriers that offer four or more Fast Travel compliant solutions to
at least 80% of their passengers with a Fast Travel Platinum Award.
Top Fast Travel Platinum Airlines (July 2017)
|Al code||Airline||% of passengers offered with fast travel |
|LH ||Deutsche Lufthansa AG||96.45%|
|NZ ||Air New Zealand||90.07% |
Hawaiian Airlines, Inc. ||89.27%|
Scandinavian Airlines ||89.01%|
TAM Linhas Aereas||88.30%|
Qatar Airways Co.||86.43%|
|SV||Saudi Arabian Airlines||82.19%|
LATAM Airlines Ecuador||81.22%|
Fast Travel self-service areas
See the status of these projects in the world on the
Fast Travel Map
Allowing passengers to perform their check-in transaction and to receive their boarding pass via self-service channels (online, kiosk, mobile or automated), avoiding long lines at check-in desks and offering more control.
Enabling passengers to print and attach their bag tags themselves and offer a dedicated touch point for baggage acceptance only.
Enabling passengers to capture their travel document data (e.g. passport, visa, ID cards, driving licences etc.) and automatically verify that the travel document(s) data is sufficient to comply with the destination and transit requirements.
In case of disruption (cancelation or delay), the airline pro-actively re-books passengers and offers new booking options or a new boarding token via a self-service channel (kiosk/online/mobile).
Providing automated boarding gates for passengers, like in a train or metro station, reducing boarding lines.
Enabling passengers to report a missing bag through a self-service channel instead of waiting in line at a baggage service counter.