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Fast Travel Program

​​​​​​​Welcome to the future of travel. More choice and more control for passengers, and lower costs for the industry. Around 75 % of passengers worldwide want more self-service options.​​​​Hawaiian Airlines Achieves Fast Travel Platinum Status​
​​​​​​​​​​​​​​​​Sign up for the StB Matchmaker - Airline and airport cooperation for Fast Travel implementations.

IATA’s Fast Travel Program is providing self-service options in six areas of a passengers’ airport journey - representing annual savings of up to US$ 2.1 billion for the industry. By creating uniform standards and recommended practices, IATA will facilitate industry adoption of these projects – and a better travel experience for the customer.


Fast Travel penetration against target

  • Current: 34.1%
  • IATA Board Target for 2016: 40%

Project materials

By 2020, 80% of global passengers will be offered a complete range of relevant Self-Service options throughout their journey to provide better convenience and reduce queues.​


​​​​​​​​​​​​​Allowing passengers to perform their check-in transaction and to receive their boarding pass via self-service channels (online, kiosk, mobile or automated), avoiding long lines at check-in desks and offering more control.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Bags ready-to-go

Enabling passengers to print and attach their bag tags themselves and offer a dedicated touch point for baggage acceptance only.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​


Document Check

Enabling passengers to capture their travel document data (e.g. passport, visa, ID cards, driving licences etc.) and automatically verify that the travel document(s) data is sufficient to comply with the destination and transit requirements​.​​​​​​​​​​​​​​​​​​​​​​​​


Flight re-booking

In case of disruption (cancelation or delay), the airline pro-actively re-books passengers and offers new booking options or a new boarding token via a self-service channel (kiosk/online/mobile).​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​



Providing automated boarding gates for passengers, like in a train or metro station, reducing boarding lines.​​​​​​​​​​​​​​​​


Bag recovery

Enabling passengers to report a missing bag through a self-service channel instead of waiting in line at a baggage service counter.​​​​​​​​​​​​​​​​​​



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Additional information