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Global Passenger Survey 2016

This annual survey is your opportunity to provide us with direct feedback on your travel preferences and expectations. IATA, together with industry stakeholders, takes your feedback into consideration as we push for new ideas, an optimal passenger experience and innovation in the way we travel.​​

Last year, around 7,300 of you voiced your opinion and shared your experiences of travelling by air. Join in again this year, or become a first time passenger experience contributor by completing the 5th annual Global Passenger Survey.

The survey is available in 10 languages: Arabic, Chinese (Simplified), English, French, German, Japanese, ​​​​​​
Korean, Portuguese, Russian and Spanish. Complete our survey in your preferred 

Complete the survey and win!

You stand to win vouchers from Amazon.com by completing the ​survey. 

Your chances of winning increase the more you share the survey with your friends, family and other contacts by e-mail, social media or mobile chat applicatons (e.g. Facebook, Google+, LinkedIn, Twitter, Weibo, VKontate, WhatsApp and Line). Full instructions on how to share the survey will be made available upon completion of the survey at the link above.

The survey will close on 15 August 2016.

Webinar​​​​​​​​​​​​​​Watch Passenger Survey webinar

Listen to last year's survey results in our free on-demand webinar​ (mp4)



​Survey supported by:

Our mission is to represent, lead and serve the airline industry

Additional information