Main IATA navigation


Passenger Experience Management Group (PEMG)

The Passenger Experience Management Group (PEMG) was established by IATA Resolution 705. 

Main functions of the PEMG:

  • Set direction and policy for all areas within Passenger Experience
  • Provide oversight and governance for the constituent working groups
  • Review and approve proposed additions, changes and deletions to Standards within PEMG and the constituent working groups as well as any future products and/or PEMG activities
  • Submit an annual report of its activities to the Passenger Service Conference (PSC) meeting
  • Liaise closely with other A4A (Airlines for America) and IATA Committees impacting on PEMG Standards

The projects under Passenger Experience include:
Fast Travel
Passenger Facilitation
Common Use 
Travel Communication
One iD
More information about Passenger Experience

PEMG composition and meetings

The PEMG is open to IATA and A4A (Airlines for America) member airlines, Strategic Partners, Industry Stakeholders such as members of the Airports Council International (ACI), and Governments. The number of participants is limited to 15. The group meets at least once a year but as often as necessary.


Fast Travel Work Group (FTWG)

Joining PEMG

To login or register to the private site of the PEMG please use the links below.

Our mission is to represent, lead and serve the airline industry

Additional information