For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.
Candidates must complete 2 Required courses and 2 Elective courses within three years.
A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.
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Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements.
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Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
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Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations
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Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.
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Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.
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Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
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Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
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Improve your communication and presentation skills in a multicultural environment.
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This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.
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Gain the knowledge needed to bring out the best in the people you manage
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Systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation.
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Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
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