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Do you want to know how long it will take to create a User Account? Can you pay for your course by credit card? The answer to these and many other questions about training at IATA can be found in our Frequently Asked Questions.

We also have a selection of "How to" videos explaining how to create, access or update your IATA Training account using the IATA Customer Portal.

For specific questions or inquiries, please don't hesitate to contact a member of our team through the Customer Portal.

Need Help?

Contact us

IATA Customer Portal 

Visit IATA's Customer Portal, the one-stop shop for all your training questions.

You can use it to access your Training profile, contact our Customer Service Team by opening a case or chat live with one of our representatives. 

How to raise a case

  1. Log in to our Customer Portal
  2. Select Help from the top menu >> Contact Us >> Customer Portal
  3. Complete the form to Raise a Case. 
    • Enter your request in the subject line. 
    • Provide any relevant details and attach files as required.
    • Review your information and submit the case.

You will receive a confirmation e-mail with payment instructions and processing timelines.

Please make sure you have your pop-ups enabled!

Please note: If you already have an IATA Training Account, please use the same email address to facilitate the IATA Customer Portal registration.

Call us on +1 (514) 390 6777 
Phone lines are open on weekdays from 10:00 (UTC+8) until 18:30 (UTC-4):

  • Paris: 04:00-midnight
  • New York: midnight - 18:30
  • Singapore: 10:00 - midnight

So that we can assist you more efficiently, please have your IATA Training Profile User ID ready to provide to our customer service representative.

Login and Registration troubleshooting

In-house training

Do you want to train a group of 5 or more people at a location of your choice? Visit our in-house training webpage for more information and to contact a member of our in-house training team.