Last updated: August 2026

This website is owned and operated by the International Air Transport Association (“IATA”, “we”, “our” or “us”).

IATA is an association created by a Special Act of the Parliament of Canada and headquartered at SS135-800 rue du Square-Victoria Montreal, QC, H3C 0B4, Canada.This Privacy Policy explains how IATA collects, uses, shares, stores and otherwise processes personal information when you interact with IATA websites, products, services and digital platforms.

IATA is committed to protecting personal information and processing it in accordance with applicable privacy and data protection laws, including, where applicable, the General Data Protection Regulation (GDPR), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec privacy legislation and other applicable laws.

1. Scope

 

This Privacy Policy applies to:

  • IATA-owned websites and domains
  • the IATA Customer Portal
  • online forms and digital services that link to or reference this Privacy Policy
  • other online services operated by IATA that do not have their own separate privacy notice.

Where a specific website, platform, application, event, product, service or activity is subject to a separate privacy notice, that notice will apply to the processing of personal information carried out in connection with that website, platform, application, event, product, service or activity.

This Privacy Policy does not apply to third party websites or services that may be linked from IATA websites.

2. Personal Information We Collect

 

Depending on your interaction with IATA, we may collect:

  • Identification Information
    • Name
    • Job title
    • Employer
    • Username or account identifier
  • Contact Information
    • Email address
    • Telephone number
    • Mailing address
  • Account and Registration Information
    • Login credentials
    • Registration information
    • Account preferences
    • Subscription information
  • Transaction Information
    • Billing information
    • Payment-related information
    • Purchase history
  • Professional Information
    • Employer information
    • Industry participation information
    • Membership, committee, council or working group participation information where relevant
  • Recruitment Information
    Where you apply for employment or internships with IATA, we may collect information contained in your application materials, including your employment history, educational background, qualifications, references and professional experience.
  • Technical and usage information
    • IP address
    • Device information
    • Browser information
    • Operating system information
    • Website usage data
    • Cookie identifiers and similar technologies

3. How We Use Personal Information

 

IATA may process personal information for the following purposes:

  • providing products and services
  • managing registrations, subscriptions and accounts
  • processing purchases and payments
  • administering training, certification and accreditation activities
  • organizing conferences, meetings, industry events and stakeholder engagement activities
  • administering industry groups, committees, councils and working groups
  • responding to enquiries and support requests
  • communicating with users and customers
  • sending newsletters, updates and marketing communications
  • evaluating job applications and managing recruitment activities
  • improving websites, products and services
  • analysing website performance and user interactions
  • protecting information systems and preventing fraud
  • complying with legal, regulatory and contractual obligations
  • protecting IATA’s rights, property and legitimate interests.

4. Legal Basis for Processing

 

Where required by applicable law, IATA may process personal information on one or more of the following legal bases:

  • your consent
  • Performance of a contract
  • compliance with legal obligations
  • protection of vital interests
  • performance of a task carried out in the public interest
  • IATA’s legitimate interests, provided these do not override your rights and freedoms.

5. Sharing Personal Information

 

IATA may share personal information:

  • within IATA and its affiliated entities;
  • with service providers acting on IATA’s behalf;
  • with payment processors;
  • with event, training and accreditation partners;
  • with technology and platform providers;
  • with legal, regulatory and governmental authorities where required by law;
  • with professional advisors; and
  • in connection with a merger, acquisition, restructuring or similar business transaction.

IATA does not sell personal information.

6. International Transfers

 

IATA operates internationally and personal information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, IATA will implement appropriate safeguards designed to protect personal information transferred internationally.

7. Cookies and Similar Technologies

 

IATA uses cookies and similar technologies, including tags, pixels and device identifiers, to operate, secure and improve its websites and digital services.

Where required by applicable law, IATA will obtain your consent before placing non-essential cookies or similar technologies on your device.

For further information regarding IATA’s use of cookies and similar technologies, including details regarding cookie categories, consent preferences and retention periods, please refer to our Cookie Policy.

8. Marketing Communications

 

IATA may send newsletters, updates, surveys, event information and marketing communications relating to products, services and industry activities.

Where required by applicable law, such communications will only be sent with your consent.

You may unsubscribe from marketing communications at any time by following the instructions included in such communications or by contacting IATA.

9. Recruitment and Career Opportunities

 

Where you apply for employment, internships or other opportunities with IATA, we may process personal information submitted in connection with your application.

Such information will be processed for recruitment, candidate assessment, communication, onboarding and legal compliance purposes.

10. Retention of Personal Information

 

IATA retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, operational, accounting and business requirements.

Retention periods may vary depending on the nature of the personal information and the purpose for which it was collected.

11. Your Rights

 

Subject to applicable law, you may have the right to:

  • access personal information held about you;
  • request correction of inaccurate personal information;
  • request deletion of personal information;
  • withdraw consent where processing is based on consent;
  • object to certain processing activities;
  • request restriction of processing of personal information;
  • request portability of personal information; and
  • lodge a complaint with a competent supervisory authority.

IATA will respond to requests in accordance with applicable legal requirements.

12. Security

 

IATA implements appropriate technical, organizational and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss or destruction.

While no system can guarantee absolute security, IATA takes reasonable steps to safeguard personal information using industry-appropriate security controls.

13. Third Party Websites

 

The IATA websites may contain links to third-party websites or services.

IATA is not responsible for the privacy practices, content or security of third-party websites. Users are encouraged to review the privacy notices of such websites before providing personal information.

14. Changes to this Privacy Policy

 

IATA may update this Privacy Policy from time to time to reflect changes in applicable laws, technologies, services or business practices.

Any updates will be published on this page together with the revised effective date.

15. Contacting us

 

If You have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or would like additional information, please contact:

International Air Transport Association (IATA)
Att. Legal Services / Privacy Counsel
PO Box 416
1215 Geneva 15 Airport
Switzerland

You may also contact IATA through the IATA Customer Portal.