IATA’s priorities for 2020 were set by the association’s Board of Governors at its December 2019 meeting.​

Key performance targets

Safety and security

To continuously improve safety and security performance through effective risk management, earning the industry the license to grow.

2020 target: reduction of the 5-year all accident rate (pdf) per million flights from 2015-2019 (2019 rate available in  February 2020) to 2016-2020
2035 goal: year on year reduction of the 5-year all accident rate per million flights between 2019-2035

Environmental sustainability

To implement a comprehensive strategy to reduce aviation’s climate, noise and local impacts while securing the industry's license to grow. 
2020 target: 1.5% fuel efficiency improvements (pdf), litres per 100 RTK on 2019 figure (available in March 2020)
2035 goal: total net CO2 at less than Carbon Neutral Growth (CNG) 2020 level (pdf)

Rebalancing the value chain

To enable a continued reduction in real airline operating costs and charges to facilitate sustainable growth.

2020 target: USD900 million reduction and 33% cost avoidance on ANSP/Airport charges, fuel fees and taxation (pdf)
2035 goal: under development 

Infrastructure for growth

To enable the provision of timely, appropriate and affordable infrastructure and capacity for the industry to ensure sustainable growth. 
2020 target: 1% reduction on 2019 figure (tbc) in ATM/Airport caused delays per flight > 15 minutes in Europe
2035 goal: 15% reduction on 2018 figure in ATM/Airport caused delays per flight > 15 minutes

Government, taxes and regulatory

To achieve standards and regulations that facilitate rather than constrain sustainable aviation growth while minimizing taxation on aviation.

2020 target: 5.75 average Smarter Regulation rating in IATA Regulatory Competitiveness Index 
2035 goal: 6.3 average Smarter Regulation rating in IATA Regulatory Competitiveness Index 

Additional targets

Skilled staff

To ensure the industry has sufficient staff and the right competencies (skills, knowledge, attitudes) to enable sustainable growth. 
2020 target: 50 airlines committing to 25by2025 campaign

Customer experience

To transform and improve the customer and shipper experience whilst enabling sustainable growth.
2020 target: 54% of customers satisfied or highly satisfied with overall experience (Global Passenger Survey)

Digital transformation

To facilitate innovation and enable state of the art digitalization and connectivity of the industry to step change profitability, efficiency and the customer experience. 
2020 target: delivery of Board approved strategy for industry transformation and data

Efficient airline processes

To enable a significant reduction in airline systems cost to support sustainable growth. 
2020 target: airlines representing 85% of BSP card payment volumes have published their payment policies

Product differentiation

To provide airlines with the freedom to distribute products to the right customer at the right time across all channels without being commoditized and so supporting sustainable growth. 
2020 target: NDC LeaderBoard airlines representing at least 20% of IATA members’ passengers carried, having collectively achieved 20% penetration for their agency sales

Efficient IATA Operations

  • Member satisfaction: NPS score of 55
  • Safer funds 0.012% unrecovered debt
  • Efficient settlements: reduced operating unit fees of 3.60 US cents for BSP and 12.77 US cents for CASS
  • IATA financial operations: meet or be better than the approved IATA budget
  • Engagement and alignment: staff survey results relating to engagement and alignment questions to in the 3rd quartile