We work tirelessly to improve your travel experience. In this section, you will find out what we are doing to make your journey as safe, secure, efficient, and environmentally-friendly as possible. We also answer to the most frequently asked questions we receive about different topics and give you some practical tips to make your trip as seamless and enjoyable as possible.
Can IATA help me with my airline/travel agency complaint?
While we serve the airline industry,we are not a regulatory body, and cannot intervene in service conflicts or other commercial matters involving airlines or agents and their customers. For any issue, we recommend you to contact the customer service department of the respective airline or agent directly.
Where can I find passport, visa and health regulations advice?
The IATA Travel Centre is the most accurate information source available for personalized passport, visa and health requirement advice depending on your nationality and destination. Our immigration specialists constantly update this information. But rules and regulations change on a daily basis.
Possessing the correct documentation does not guarantee entry to a foreign country. Local immigration authorities have complete control whether an individual is granted entry and under what conditions and airlines may also apply specific guidelines. Re-check requirements close to your departure.
What liquids, aerosols and gels am I allowed to bring on board?
The International Civil Aviation Organization, the UN's aviation standard-setting body, has defined guidelines that more and more governments are adopting. The current restrictions for liquids, aerosols and gels are that they must be in containers 100ml or equivalent, placed in a transparent resealable plastic bag with max capacity 1-litre.
In principle, this restriction does not concern medications, baby foods, special dietary requirements, but consult your local airport to be sure.
Can I travel with my personal electronic items on board?
We recommend that you keep all your Portable Electronic Devices (PEDs) such as laptops, video cameras, iPods, game consoles and e-readers in your carry-on baggage. You will have to present them separately at the airport security checkpoint for additional screening.
Spare batteries, e-cigarettes or backup power supply must always be placed in cabin baggage. Spare batteries must be individually wrapped to prevent short circuit.
More information on traveling with PEDs
WHAT DOES IATA DO?
Watch this short video to find out more about who we are and what we do