Customer Portal - your gateway to IATA
The Customer Portal is your one-stop platform to anything IATA. It allows you direct access to IATA Services, contains tailored information on all of the IATA Products, and enables you speak directly to one of our representatives via live chat or queries. Signing up is easy, instant, and free.
New BSPLink not available
The new version of BSPlink is not accessible, please use the classic version of BSPlink. For any question, please use the support option in the customer portal. We apologize for the inconvenience.
Travel and Cargo Professionals in the USA
- US Travel Professionals: Contact IATAN for ID Card and Accreditation
- US Cargo Professionals: Contact CNSC for Accreditation and CASS support
Other helpful links
- Travelers and IATA - our pages specifically dedicated to all questions related to air travel, such as traveling in COVID times, baggage requirements, traveling with pets, etc.
- Report an information security concern - a fraudulent e-mail, check the validity of an e-mail, etc.
- Report a problem with this website to the webmaster - make sure to include the address of the page you experience issues with.
If the issue does not concern the main IATA website, please address your query to the relevant team using the support option in our Customer Portal.
> Already a Customer Portal user: login - > New user: create a user
> If you experience a login issue to the Customer Portal, BSPLink or CASSLink, please contact the customer team by telephone. Select the number for your country of operations
New BSPLink not available
The new version of BSPlink is not accessible, please use the classic version of BSPlink. For any question, please use the support option in the customer portal. We apologize for the inconvenience.