Get support on any question, product, service, or training.
Didn't find what you were looking for?
Our IATA Customer Service is ready to assist you.
Are you a Traveler?
Discover our Traveler pages specifically dedicated to all questions related to air travel, such as traveling in COVID times, baggage requirements, traveling with pets, etc.
Want to report an information security concern?
Visit our fraudulent emails and websites page to report a fraudulent e-mail, check the validity of an e-mail, etc.
Want to report a problem with this website to the webmaster?
Write to us, making sure to include the address of the page you experience issues with.
If the issue does not concern the main IATA website, please address your query to the relevant team using the support option in our Customer Portal.
> Already a Customer Portal user: login > New user: create a user
> If you experience a login issue to the Customer Portal, BSPLink or CASSLink, please contact the customer team by telephone. Select the number for your country of operations