IATA accreditation is a seal of approval recognized worldwide. We are committed to working with all travel agencies to improve customer service and choice.
Are you based in the USA? All resources for Travel Agents are available on the IATAN website
For the rest of the world, please see below.
BSP & Accreditation support and resources
Customer Portal: Documentation, resources & support for BSP and Accreditation
Becoming an IATA agent
Have a read at our BSP Service Charter (online), outlining services rendered and commitments to be expected by travel agents from IATA.
Get an IATA/IATAN ID Card
The IATA/IATAN ID Card is the ONLY globally recognized industry credential for travel professionals.
Join the ID Card community on Facebook
Questions about your ID Card? If you already have an ID card and need support, please go to our Customer Portal
COVID-19 resources for Travel Agents
Repository of airlines voucher and ticket exchange policies - allowing you to process vouchers and ticket exchange information from each participating airline in a timely manner.
An open letter to travel agents from A. de Juniac (pdf) We recognize our industry is facing extraordinary challenges and have taken steps to provide our travel agent partners with additional flexibility through this unprecedented period
Travel agents are frequently targeted by fraudsters sending fake IATA e-mails and invoices. Please see how you can protect yourself: e-mail and website fraud protection
New Distribution Capability
Learn about the New Distribution Capability initiative as it brings a world of opportunities to travel agents
Billing and Payment Services
- Billing and Settlement Plan (BSP) Settlement of passenger sales from travel agents to airlines
- BSPlink: Global web-interface for travel agents and airlines - Access to IATA BSP functionalities - Facilitates participant’s interaction
- Travel Agent Services Fees (TASF): Facilitated fee collection - Competitive credit card rates that are reliable and flexible
Helping you improve service to your customers
TIM (Travel Information Manual) is the world's leading source for information on air travel requirements. TIM is a must for all involved in the travel industry. This unique manual lists rules and regulations for more than 216 countries on subjects such as:
- Health information
- Airport tax
- Customs and currencies
IATA provides aviation training to thousands of professionals each year, helping to build careers and ensure sustainability throughout the industry. Our travel and tourism training ranges from entry-level travel agent basics to senior management for agencies or tour operations. All of our courses lead to an IATA qualification, recognized internationally by the travel industry.
- BSP Essentials for Travel Agents (eLearning)
Delivered online, this e-learning course teaches best practices in interpreting BSP billing report data, reconciling transactions with other back office systems and using BSPlink functionality
- Geography in Travel Planning (eLearning)
An Avatar-guided interactive e-learning course where you explore the richness of the world’s geography, plan efficient itineraries, deal with time zones and map major destinations on all continents.