About

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

Course code: TTTG-09

Course format

This course is available in textbook and e-textbook format. Enrol at an Authorized Training Center to study these materials with the help of a local trainer, or alternatively you can choose to study these materials on your own.

• This course requires approximately 150 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
• Online access is required to read and/or download study materials.
• You will need an Internet connection and Google Chrome™ browser. to access your IATA User Account.
• Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Registration information

If you are ordering printed materials that will require shipping, please check the shipping fees and applicable taxes.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order. If you are a company wishing to purchase courses for 10 or more employees, please Contact Us for more information on how to register multiple users.

What you will learn

Upon completing this course you will have the skills to:

• Identify and provide advice on popular destination countries
• Advise on modes of transportation, accommodation, and tour products
• Apply IATA resolutions to your travel business and activities
• Prospect new and existing customers and counter sales objections
• Construct complex itineraries and manage changes to ticketed journeys

Course content

• Destinations
• Selling techniques and social media marketing
• Fare construction and ticket exchanges/reissuance
• Travel industry laws and regulations
• Niche products including tour customization, luxury and group travel options
• Accommodation products other than hotels

Who should attend

This course is recommended for:

• Foundation in Travel and Tourism graduates
• Retail, home-based and niche travel consultants
• Reservations, marketing and sales personnel

Certificate awarded

By successfully completing the examination you will receive the Travel and Tourism Consultant Diploma.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

• Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required)
• Exam Format: Multiple Choice questions. Closed Text Book; Foldout Maps are not permitted
• Number of questions: 100
• Time Allowance: 3 hours
• Passing Grade: 60 correct answers
• Distinction Grade: 85 correct answers
• Number of exam attempts: 2

Additional content

Travel Sales and Operations Diploma - Android Tablet Offer
Order all 3 courses for the diploma at once to receive an Android tablet - yours to keep (at no extra cost!)*

* The recipient will be responsible for any duties and taxes levied by the country of destination. ATC preferential prices do NOT apply.