Gain essential strategies to ensure that the customer’s level of satisfaction will influence a purchase or repurchase decision by ensuring that your front-line contact with the customer is remarkable. In this course you will learn about customer service in the travel industry highlighting its importance in retaining current business while attracting new business. You will also explore fundamental communication skills essential for positive agent-customer interactions, practical ways to stay in touch with travelling customers, and how to win customer loyalty. Learn how to handle difficult or upset customers, how to deal with the reality of stress in the workplace, and coping strategies for travel professionals.
Course code: TTTG-66
Please note: Once you have completed the exam you will no longer have access to the course material, and after the 6-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.
The recommended level for this course is Entry-level and Intermediate.
If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you.
Important: Please note that if you are purchasing courses for more than one person, a Training Account must be created for each individual. Registration and payment must be made through each individual Training Account. You may pay for multiple individuals by using one credit card or bank transfer in each individual’s users Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual order. If you are a company wishing to purchase courses for 10 or more employees, please Contact our Customer Service representatives for more information on how to register multiple users.
Upon completing this course you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.
Please read the IATA Training Unsupervised Online Examination Student User Guide for Partner-taught or Self-study exams.
Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.