Cargo Experts Conference (CEC)

Testimonials

"The IATA CEC is a truly expert platform that delivers technical content, discussion and actionable outcomes. You have key decision makers in the same room that understand the air cargo operational supply chain and that support the enhancement of regulation, collaboration, and ultimately, air cargo safety. This is for the experts and management that make it happen in daily operations. The opportunities for networking are excellent, and the overall event is a must attend on the air cargo calendar."
James Wyatt, General Manager, aeroconcept. 

"The CCLP at #CEC2025 was an inspiring experience. The Judges’ Corner offered interesting discussions, and I built meaningful connections with professionals. Highly recommended for anyone dealing with cargo claims."
Cynthia Lew, Claims Manager, Air France KLM Cargo

"Attending the CEC was an outstanding experience — excellent networking opportunities, insightful content, and valuable perspectives on global trends. My key takeaways were the importance of process standardization under IATA standards as a foundation for efficiency and excellence, the opportunities and impact of digital initiatives, and the chance to connect with industry leaders — all of which will help us align our internal strategies with international best practices."
Cristian Torres Alvarez, Head Digital Transformation & IT, Aerosan

"Attending the IATA Cargo Experts Conference in September 2025 was an enriching experience, both professionally and personally. As someone working in cargo claims and customer affairs, I found the discussions especially relevant in addressing real-world challenges faced by airlines, agents, and customers alike.  The sessions on digitalization, customer-centric solutions, and regulatory frameworks provided fresh insights into how our industry can improve efficiency while strengthening accountability and trust. I particularly valued the focus on claim handling, transparency, and service recovery, as these are key areas that directly impact customer confidence in air cargo.  Equally important were the networking opportunities — engaging with industry leaders, experts, and peers opened up new perspectives and potential collaborations. The conference reinforced the importance of working together to uphold standards, drive innovation, and deliver service excellence.  The CEC 2025 not only deepened my understanding of industry priorities but also inspired me to apply the learnings to enhance customer experience and claim management within my role. It truly showcased IATA’s commitment to building a stronger, more resilient cargo community."
Jaiwin Vincent, Customer Affairs Controller, Emirates SkyCargo