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Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
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2 Sep - 6 Sep
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Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program.
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Benchmarking and Best Practices for Air Navigation Service Providers (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
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9 Sep - 13 Sep
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Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success.
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Training Needs Assessment (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
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18 Sep - 20 Sep
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Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.
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Airport Customer Service (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
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23 Sep - 25 Sep
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Drive a culture of excellence around customer service and communication.
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Airport Retail Management (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
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30 Sep - 4 Oct
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Improve the performance of the non-aeronautical business at an airport with this overview of the airport competitive environment, the airport marketing mix and concession and retail planning.
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Predictive Passenger Screening (Classroom, 4 days)
Netherlands, Amsterdam (IATA)
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10 Dec - 13 Dec
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Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger.
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