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Classroom Training Schedule

Find upcoming classroom courses in a location near you

Note: This schedule shows courses held at IATA Training Centers and IATA regional partner locations
Visit the exam schedule to see upcoming distance learning exam dates and locations.

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May - 2017
 Learn how to properly manage and control the procurement process with your suppliers. Procurement and Contracts Management (30 PDUs, classroom, 5 days)
Netherlands, Amsterdam (IATA)
1 May - 5 May
 Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience. Management of Aviation Facilitation (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
8 May - 12 May
Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Crew Resource Management (CRM) Implementation (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
16 May - 18 May
This train-the-trainer course lets you practice teaching techniques that will make your CRM training effective and motivating for your students. Crew Resource Management for Instructors (CRMI) - (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
22 May - 24 May
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
29 May - 2 Jun

June - 2017
Follow the supply chain from refinery to delivery into the aircraft. Learn how to minimize fuel uplift and how fuel suppliers ensure the safe delivery of fuel. Aviation Fuel Management Essentials (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
7 Jun - 9 Jun
 This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards. Audit, Quality and Risk Management for Temperature Controlled Cargo (Classroom, 5 Days)
Netherlands, Amsterdam (IATA)
12 Jun - 16 Jun
 Achieve maximum accuracy in your passenger sales accounting activities. Sales Accounting and Control (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
19 Jun - 23 Jun
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM) IGOM Implementation and Standardized Procedures (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
28 Jun - 30 Jun

July - 2017
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
3 Jul - 7 Jul
 Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Cargo Skills and Procedures (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
10 Jul - 14 Jul
 Understand the IMDG Code regulations and requirements for classification, packaging, marking, labeling, documentation, container and vehicle packing, and vessel stowage. Transport of Dangerous Goods by Sea (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
17 Jul - 19 Jul
Learn new managerial perspectives including strategic pillars, business strategies and plans with accuracy, while working towards a common strategic goal. Cargo Business Strategy and Planning Management (Classroom, 4 days)
Netherlands, Amsterdam (IATA)
24 Jul - 27 Jul
 Knowledge and skills to pack and ship shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. Dangerous Goods Regulations (DGR) – Shippers and Packers - Category 1, 2 (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
31 Jul - 2 Aug

August - 2017
 Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success. Benchmarking and Best Practices for Air Navigation Service Providers (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
7 Aug - 11 Aug
Learn about factors that impact performance in the industry, effective decision-making using market research and analysis to increase market share Cargo Business Intelligence (BI) and Competition Analysis (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
15 Aug - 17 Aug
This course will bring you up-to-speed on container types and their special operating procedures so you can ensure your equipment and services meet industry requirements. Temperature Controlled Container Operations (Classroom, 2 days)
Netherlands, Amsterdam (IATA)
21 Aug - 22 Aug
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
23 Aug - 25 Aug

September - 2017
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
4 Sep - 8 Sep
 Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, and enhance operations. Managing Air Cargo Operations (Classroom, 4 days)
Netherlands, Amsterdam (IATA)
12 Sep - 15 Sep
 Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers. Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
18 Sep - 22 Sep
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
26 Sep - 28 Sep

October - 2017
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
2 Oct - 6 Oct
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
10 Oct - 12 Oct
 Learn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and presenting short lessons during class. Aviation Security Train the Trainer (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
16 Oct - 20 Oct
 Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network. Route Forecasting and Development (Classroom, 4 days)
Netherlands, Amsterdam (IATA)
24 Oct - 27 Oct
 Modernize your Air Navigation Services business in a safe, economical, and harmonized manner. Business Transformation for ANS Providers (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
30 Oct - 3 Nov

November - 2017
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
6 Nov - 10 Nov
 This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. Document Control Systems (Classroom, 4 days)
Netherlands, Amsterdam (IATA)
14 Nov - 17 Nov
 Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services. Legal and Financial Issues for Air Navigation Service Providers (presencial, 5 días)
Netherlands, Amsterdam (IATA)
20 Nov - 24 Nov
Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue. Ancillary Revenue Strategies (Classroom, 4 days)
Netherlands, Amsterdam (IATA)
27 Nov - 30 Nov

December - 2017
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
4 Dec - 8 Dec
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
11 Dec - 15 Dec

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