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Classroom Training Schedule

Find upcoming classroom courses in a location near you.

Training Classroom Calendar

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May - 2013
Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. Human Resources Management (Classroom, 5 days)
Spain, Madrid (IATA) 		27 May - 31 May

June - 2013
Benchmark, control and reduce maintenance and engineering-related costs. Maintenance Cost Management (Classroom, 4 days)
Spain, Madrid (IATA) 		11 Jun - 14 Jun
Threat assessment and planning techniques to help your business comply with recent changes to security regulations. Learn to apply common industry practices using hands-on simulation exercises. Air Cargo Security (Classroom, 5 days)
Spain, Madrid (IATA) 		17 Jun - 21 Jun
Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Spain, Madrid (IATA) 		26 Jun - 28 Jun

July - 2013
Calculate restricted and unrestricted, one-way and round-trip fares. Understand global indicators and other carrier fare criteria. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
Spain, Madrid (IATA) 		1 Jul - 5 Jul
Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices. Aviation Security Management (Classroom, 5 days)
Spain, Madrid (IATA) 		22 Jul - 26 Jul
Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience. Management of Aviation Facilitation (Classroom, 5 days)
Spain, Madrid (IATA) 		29 Jul - 2 Aug

August - 2013
Meet your AOC requirement while implementing maintenance programs that enhance operational safety and the profitability of you airline. Maintenance and Engineering Management (Classroom, 5 days)
Spain, Madrid (IATA) 		19 Aug - 23 Aug
Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
Spain, Madrid (IATA) 		27 Aug - 30 Aug

September - 2013
Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Spain, Madrid (IATA) 		2 Sep - 6 Sep
Learn international slot guidelines and regulations to coordinate the scheduling process between the airline network and slot coordinators. Airport Slots and Scheduling (Classroom, 3 days)
Spain, Madrid (IATA) 		11 Sep - 13 Sep
Learn how performance measurements enhance your organizations ability to deliver on its mission. Drive Corporate Performance (Classroom, 5 days)
Spain, Madrid (IATA) 		16 Sep - 20 Sep
Develop the skills required to effectively lead and manage successful projects. Project Management Essentials (30 PDUs, classroom, 5 days)
Spain, Madrid (IATA) 		23 Sep - 27 Sep

October - 2013
Advanced marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques and distribution channels. Airline Marketing - Advanced (Classroom, 4 days)
Spain, Madrid (IATA) 		1 Oct - 4 Oct
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and the consultative selling style. Airline Sales Strategies - Advanced (Classroom, 4 days)
Spain, Madrid (IATA) 		7 Oct - 10 Oct
Learn aviation incident and accidentinvestigation requirements, techniques and working practices.Acquire a structured approach to managing safetyto prevent incidentsand accidents. Managing Accident Prevention and Investigation (Classroom, 5 days)
Spain, Madrid (IATA) 		14 Oct - 18 Oct
Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident. Witness Interview Techniques in Aircraft Accident and Incident Investigation (Classroom, 5 days)
Spain, Madrid (IATA) 		21 Oct - 25 Oct
Aprenda a aplicar el principio de la practica sobre los programas de capacitacin en normativas relativas a mercancas peligrosas. Cualificaciones Profesionales para Instructores en DGR - Categorías 1, 2, 3, 6 (presencial, 5 días)
Spain, Madrid (IATA) 		28 Oct - 1 Nov

November - 2013
Learn how to deliver hands-on training to your air crew and ground personnel. Discover simulation exercises that use a trained actor to help you respond to unruly passengers and hijacking attempts. Air Crew Security Train the Trainer (Classroom, 5 days)
Spain, Madrid (IATA) 		4 Nov - 8 Nov
Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. Performance-Based Navigation (PBN) I (Classroom, 5 days)
Spain, Madrid (IATA) 		18 Nov - 22 Nov
Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. Passenger Interline Accounting and Control (Classroom, 5 days)
Spain, Madrid (IATA) 		25 Nov - 29 Nov

December - 2013
Receive tools to run safer and more cost-effective maintenance and engineering operations. MRM - Maintenance Resources Management (Classroom, 4 days)
Spain, Madrid (IATA) 		2 Dec - 5 Dec
Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation. Fatigue Risk Management Systems (FRMS) (Classroom, 3 days)
Spain, Madrid (IATA) 		11 Dec - 13 Dec
Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA) 		16 Dec - 20 Dec

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