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Classroom Training Schedule

Find upcoming classroom courses in a location near you

Note: This schedule shows courses held at IATA Training Centers and IATA regional partner locations
Visit the exam schedule to see upcoming distance learning exam dates and locations.

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October - 2016
 Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation. Fatigue Risk Management Systems (FRMS) (Classroom, 3 days)
Spain, Madrid (IATA)
18 Oct - 20 Oct
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Spain, Madrid (IATA)
24 Oct - 28 Oct

November - 2016
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Spain, Madrid (IATA)
2 Nov - 4 Nov
Learn more about local IATA Billing and Settlement Procedures (BSP) and Governance, and the latest enhancements or functionalities in BSPLink. BSP and BSPLink Training Workshop for Travel Agents
Spain, Madrid (IATA)
3 Nov - 4 Nov
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Baggage Claims and Proration (Classroom, 3 days)
Spain, Madrid (IATA)
15 Nov - 17 Nov
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Spain, Madrid (IATA)
28 Nov - 2 Dec

December - 2016
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
12 Dec - 16 Dec

January - 2017
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Spain, Madrid (IATA)
31 Jan - 2 Feb

February - 2017
Aprenda las bases para el cálculo de tarifas aéreas internacionales, el procedimiento para la construcción de la tarifa y su aplicación en los diferentes elementos que conforman el billete electrónico con objeto de proporcionar el mejor servicio a sus clientes. Tarifas y Emisión de Billetes - Introduccion (presencial, 5 días)
Spain, Madrid (IATA)
6 Feb - 10 Feb
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
Spain, Madrid (IATA)
22 Feb - 24 Feb
 Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. Performance-Based Navigation (PBN) I (Classroom, 5 days)
Spain, Madrid (IATA)
27 Feb - 3 Mar

March - 2017
 Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management. Aviation and the Environment (Classroom, 5 days)
Spain, Madrid (IATA)
6 Mar - 10 Mar
 Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules. European Union (EU) Aviation Antitrust Law (Classroom, 3 days)
Spain, Madrid (IATA)
14 Mar - 16 Mar
 Understand safety oversight in civil aviation and review the evolving role of the ICAO Universal Safety Oversight Program (USOAP). Managing the Safety Oversight Function (Classroom, 5 days)
Spain, Madrid (IATA)
20 Mar - 24 Mar
Learn how to develop, implement and maintain a State Safety Program (SSP) in compliance with the relevant ICAO Standards and Recommended Practices (SARPs), State Safety Program (SSP) (Classroom, 5 days)
Spain, Madrid (IATA)
27 Mar - 31 Mar

April - 2017
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
3 Apr - 7 Apr
 Cumpla las exigencias de la OACI y de la IATA de cursar cada 24 meses una formación continua que trate las últimas modificaciones y directivas de estas dos entidades. Normativas de la IATA relativas a mercancías peligrosas (DGR) - formación continua categoría 6 (presencial, 3 días)
Spain, Madrid (IATA)
10 Apr - 12 Apr
 Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Spain, Madrid (IATA)
17 Apr - 21 Apr
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Spain, Madrid (IATA)
24 Apr - 28 Apr

May - 2017
This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment. Train the Trainer - Advanced (Classroom, 3 days)
Spain, Madrid (IATA)
3 May - 5 May
Iniciar una carrera profesional en el ámbito de la capacitación con sólidos conocimientos que demuestren lo que se requiere para ser un buen instructor. Técnicas de Instrucción (presencial, 5 días)
Spain, Madrid (IATA)
8 May - 12 May
 Manage sales, pricing, inventory and systems to capture revenue opportunities and remain competitive. Cargo Revenue and Yield Management (Classroom, 4 days)
Spain, Madrid (IATA)
16 May - 19 May
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Spain, Madrid (IATA)
24 May - 26 May
Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes. Airline Distribution Strategies and e-Commerce (Classroom, 5 days)
Spain, Madrid (IATA)
29 May - 2 Jun

June - 2017
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
Spain, Madrid (IATA)
12 Jun - 16 Jun
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Spain, Madrid (IATA)
19 Jun - 23 Jun
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Spain, Madrid (IATA)
26 Jun - 30 Jun

July - 2017
 Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations. Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (Classroom, 5 days)
Spain, Madrid (IATA)
3 Jul - 7 Jul
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Spain, Madrid (IATA)
10 Jul - 14 Jul
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques. Airline Sales Strategies - Advanced (Classroom, 4 days)
Spain, Madrid (IATA)
18 Jul - 21 Jul

August - 2017
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices. ISAGO for Auditors (Classroom, 4 days)
Spain, Madrid (IATA)
1 Aug - 4 Aug
The course will equip you with the knowledge and skills to be able to plan, coordinate, lead and close an ISAGO audit. ISAGO Lead Auditors (Classroom, 3 days)
Spain, Madrid (IATA)
7 Aug - 9 Aug
The Travel and Tourism Workshop provides you with a broad understanding of the global Tourism sector, and equips you with the knowledge and skills to maximize the business potential of this industry for your market. Travel and Tourism Workshop (Classroom)
Spain, Madrid (IATA)
21 Aug - 25 Aug
This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios. Monitoring and Controlling Multiple Projects, 30 PDUs (Classroom, 5 days)
Spain, Madrid (IATA)
28 Aug - 1 Sep

September - 2017
 Build on your knowledge of SMS, examining hazard and risk management, SMS operation, safety assurance and strategic integration. Advanced Safety Management Systems (SMS) in Civil Aviation (Classroom, 5 days)
Spain, Madrid (IATA)
11 Sep - 15 Sep
 Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents. Managing Accident Prevention and Investigation (Classroom, 5 days)
Spain, Madrid (IATA)
18 Sep - 22 Sep
 Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident. Safety Interviewing of Aviation Agents and Witnesses (Classroom, 5 days)
Spain, Madrid (IATA)
25 Sep - 29 Sep

October - 2017
Learn the requirements of the healthcare industry for an air cargo logistics service provider, to become a player in the pharmaceutical logistics market. Temperature Controlled Cargo Operations (Classroom, 3 days)
Spain, Madrid (IATA)
3 Oct - 5 Oct
Providing (non-finance) managers with a solid understanding of financial and accounting processes that you will encounter in your everyday work. Accounting and Finance for Non-Finance Managers (Classroom, 3 days)
Spain, Madrid (IATA)
9 Oct - 11 Oct
Aprenda acerca del desempeño profesional, evaluando las necesidades de capacitación, la forma de trabajo e interacción con el personal, el rendimiento, las técnicas y los elementos culturales. Evaluación de las Necesidades de Capacitación (presencial, 3 días)
Spain, Madrid (IATA)
17 Oct - 19 Oct
Obtain the necessary skills to manage civil aviation policy and regulation. Managing Aviation Policy and Regulation (Classroom, 5 days)
Spain, Madrid (IATA)
23 Oct - 27 Oct

November - 2017
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Spain, Madrid (IATA)
6 Nov - 8 Nov
An in depth review of New Distribution Capability (NDC) for airlines to build your business case and deployment options for your distribution strategy. Airlines Understanding and Adopting NDC (Classroom, 3.5 days)
Spain, Madrid (IATA)
14 Nov - 17 Nov
 This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards. Audit, Quality and Risk Management for Temperature Controlled Cargo (Classroom, 5 Days)
Spain, Madrid (IATA)
20 Nov - 24 Nov
 Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career. Air Transportation Management (Classroom, 5 days)
Spain, Madrid (IATA)
27 Nov - 1 Dec

December - 2017
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
11 Dec - 15 Dec

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