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Classroom Training Schedule

Find upcoming classroom courses in a location near you

Note: This schedule shows courses held at IATA Training Centers and IATA regional partner locations
Visit the exam schedule to see upcoming distance learning exam dates and locations.

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May - 2017
Build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. Train the Trainer - Advanced (Classroom, 3 days)
Spain, Madrid (IATA)
3 May - 5 May
 Manage sales, pricing, inventory and systems to capture revenue opportunities and remain competitive. Cargo Revenue Management with Optimization Simulations (Classroom, 4 days)
Spain, Madrid (IATA)
16 May - 19 May
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Spain, Madrid (IATA)
24 May - 26 May
Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes. Airline Distribution Strategies and e-Commerce (Classroom, 5 days)
Spain, Madrid (IATA)
29 May - 2 Jun

June - 2017
Learn the Quality Management Systems (QMS) essentials that will help to ensure your organization is committed to complying to regulations and satisfying the customer's requirements. Quality Management Systems (QMS) Awareness (Classroom, 2 days)
Spain, Madrid (IATA)
5 Jun - 6 Jun
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
Spain, Madrid (IATA)
12 Jun - 16 Jun
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
Spain, Madrid (IATA)
19 Jun - 22 Jun
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Spain, Madrid (IATA)
26 Jun - 30 Jun

July - 2017
 Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations. Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (Classroom, 5 days)
Spain, Madrid (IATA)
3 Jul - 7 Jul
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Spain, Madrid (IATA)
10 Jul - 14 Jul
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques. Airline Sales Strategies - Advanced (Classroom, 4 days)
Spain, Madrid (IATA)
18 Jul - 21 Jul

August - 2017
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices. ISAGO for Auditors (Classroom, 4 days)
Spain, Madrid (IATA)
1 Aug - 4 Aug
The Travel and Tourism Workshop provides you with a broad understanding of the global Tourism sector, and equips you with the knowledge and skills to maximize the business potential of this industry for your market. Travel and Tourism Workshop (Classroom)
Spain, Madrid (IATA)
21 Aug - 25 Aug
This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios. Monitoring and Controlling Multiple Projects, 30 PDUs (Classroom, 5 days)
Spain, Madrid (IATA)
28 Aug - 1 Sep

September - 2017
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Spain, Madrid (IATA)
4 Sep - 8 Sep
 Build on your knowledge of SMS, examining hazard and risk management, SMS operation, safety assurance and strategic integration. Advanced Safety Management Systems (SMS) in Civil Aviation (Classroom, 5 days)
Spain, Madrid (IATA)
11 Sep - 15 Sep
 Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents. Managing Accident Prevention and Investigation (Classroom, 5 days)
Spain, Madrid (IATA)
18 Sep - 22 Sep
 Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident. Safety Interviewing of Aviation Agents and Witnesses (Classroom, 5 days)
Spain, Madrid (IATA)
25 Sep - 29 Sep

October - 2017
Learn the requirements of the healthcare industry for an air cargo logistics service provider, to become a player in the pharmaceutical logistics market. Temperature Controlled Cargo Operations (Classroom, 3 days)
Spain, Madrid (IATA)
3 Oct - 5 Oct
Providing (non-finance) managers with a solid understanding of financial and accounting processes that you will encounter in your everyday work. Accounting and Finance for Non-Finance Managers (Classroom, 3 days)
Spain, Madrid (IATA)
9 Oct - 11 Oct
Aprenda acerca del desempeño profesional, evaluando las necesidades de capacitación, la forma de trabajo e interacción con el personal, el rendimiento, las técnicas y los elementos culturales. Evaluación de las Necesidades de Capacitación (presencial, 3 días)
Spain, Madrid (IATA)
17 Oct - 19 Oct
Obtain the necessary skills to manage civil aviation policy and regulation. Managing Aviation Policy and Regulation (Classroom, 5 days)
Spain, Madrid (IATA)
23 Oct - 27 Oct
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
Spain, Madrid (IATA)
30 Oct - 2 Nov

November - 2017
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Spain, Madrid (IATA)
6 Nov - 8 Nov
An in depth review of New Distribution Capability (NDC) for airlines to build your business case and deployment options for your distribution strategy. Airlines Understanding and Adopting NDC (Classroom, 3.5 days)
Spain, Madrid (IATA)
14 Nov - 17 Nov
 This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards. Audit, Quality and Risk Management for Temperature Controlled Cargo (Classroom, 5 Days)
Spain, Madrid (IATA)
20 Nov - 24 Nov
 Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career. Air Transportation Management (Classroom, 5 days)
Spain, Madrid (IATA)
27 Nov - 1 Dec

December - 2017
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
11 Dec - 15 Dec

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