Master the techniques of planning, building and managing world class Air Cargo Operations.

In a world of stiffening competition, business strategy is more crucial than ever. Yet, many organizations struggle with putting their strategy into action.

Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, enhance operations, and thrive in today’s business environment. This course will show you how to develop an effective Air Cargo Operations strategy, execute the strategy, and put your strategy into action.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional and Management
Prerequisites: None

Download outline (pdf)

• Understand the Cargo operations management framework
• Gain insight on the development of strategies, initiatives to introduce and sustain competitive Cargo operations
• Focus on lean six sigma best practices, tools and models to develop and implement effective operations
• Understand the management tools and techniques used to manage day-to-day operations successfully
• Develop your management, finance, negotiation, and planning skills

• Cargo Operational Staff with substantial cargo industry experience
• Airline Station Managers and Supervisors responsible for cargo operations
• Cargo Officers with some experience in the air cargo industry
• Ground Operations Managers and Supervisors

• Air Cargo Overview
  • What in the World? A Global Air Cargo Overview
  • Industry key players: Shipper, Freight Forwarders, Airlines, Ground Handlers, Industry Regulators, and Global Competitors
  • The changing alliance between airlines and freight forwarders
  • Competitive forces that shape Air Cargo Industry
  • What do you see? Building the Vision
  • The unintended consequences of Aviation Security Policy on Air Cargo
• Cargo Management:
  • Cargo Technology: Leveraging  technology to deliver value
  • Quality Measurements: You can't manage what you can't measure 
  • Balanced Scorecard and Key Performance Indicators for Air Cargo
  • Cargo Finance for frontline: The language of business
  • Cargo 2000 and beyond
• Cargo Operations Management:
  • Strategic Cargo Operations alignment and integration
  • Cargo System Dynamic: Designed to win
  • Service Value Chain: Creating profit through service excellence
  • Physical Plant and System Design
  • Material Handling: ULD, Ground Service Equipments
  • How Airlines select 3rd party vendor
  • Negotiating Service Level Agreement that make sense
  • Industrial Engineering: The little engine that does
• Process Management:
  • Benefits of building lean organization
  • Process Improvement / Re-engineering
  • Productivity: What is your upper limit?
  • Lean Six Sigma: Lean Supply Chain, Kaizen, Waste Elimination, Value Stream Mapping and Analysis

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.