This four-day course will provide you with a comprehensive understanding of cargo operations at an airport. Improve your understanding of various components of cargo operations, and how these components interact with each other in daily cargo operations.

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

Learn to manage an aircraft recovery event.

Keep your aerodrome facilities up-to-standard, meeting the latest certification requirements.

Gain detailed knowledge on aerodrome operator obligations in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations

The global airport infrastructure will need 350 billion USD for improvements and expansion in the next decade. Since most governments cannot finance this massive development, airports must become more commercially driven to meet the demand. 

This course helps you understand and adapt to the current industry environment, showing you how to develop effective commercial strategies to satisfy customer needs and counter competitor actions.

Drive a culture of excellence around customer service and communication.

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

Plan or expand airports with the help of IATA best practices and the Airport Development Reference Manual (ADRM).

Airports need to have the infrastructure in place to provide efficient operations in line with safety and security, allow aircraft to operate efficiently across airside, minimize inconvenience for passengers, and provide fast and reliable baggage systems. As air traffic continues to grow, airports need to ensure that each system is flexible enough to accommodate future requirements.

Learn how to develop your airport using a step-by-step sequence that takes into consideration key elements such as passenger traffic, geographical data, and the positioning of facilities. Identify political and financial issues in airport planning and evaluate capacity constraints and developments.

Severe weather conditions cause several million dollars of damage each year due to disruption and delays. Preparation is key to minimizing the impact on your operations.

Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles due to weather and the solutions to address them. Explore planning tools and procedures that will help your airport respond to rare disturbances. Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization.

Learn how to control costs and manage a profitable airport.

Over the next decade airports need to expand and diversify their business in order to keep up with the increasing demand for air travel, and financing this development can be challenging. 

Improve your understanding of the air transportation system, and analyze current financial industry trends and how they impact your airport. Examine the importance of implementing strong management control systems and learn how to successfully forecast your business. Evaluate the benefits of efficient customer service and how it relates to a successful pricing strategy.

Airports operate in a highly competitive environment, and are increasingly generating revenue through ancillary services. Using the latest marketing methods, this course provides tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and a higher flight frequency.

The key to effective planning is a combination of good processes, strategic long-term analysis, and attention to daily realities. Develop your strategic business planning skills and prepare a roadmap for operating your airport business and measuring its progress.

This course will help you understand the principles of demand forecasting and the forecasting process. Study ways to design and implement reliable ground access, airside facilities, passenger processes, as well as security and baggage systems.

Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.

Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.

Improve the performance of your business related to non-aeronautical activities.

This course teaches the basics of operational aviation security (AVSEC), providing an overview of the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, gain tools to implement international security procedures within your organization.

Skills to ensure a memorable customer experience at every customer touch point.

This intensive crash course in passenger services is designed to make you both customer-focused and knowledgeable in the many roles you may fill as a front-line employee. Course topics include customer service best practices, conflict management and the development of other soft skills combined with a review of international passenger and baggage handling standards.

Optimize your planning and master airport slot systems.

Due to rapid air traffic growth slot scheduling has become increasingly challenging as airports need to both promote access and maximize customer satisfaction. Learn how to get the most out of the Standard Schedules Information Manual (SSIM), and apply it to airport slot management and scheduling coordination according to the latest guidelines. Develop your skills in slot coordination messaging, and with the help of practical exercises improve your understanding of message data and additional schedule information lines.

Strategic planning and decision-making: a big picture approach for a big business.

Airport managers have the challenging job of ensuring safe, efficient operation in a complex and growing business. This course uses intensive training and exercises to help you identify your airport’s business challenges and address them at the individual, team and unit levels. Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results.

Explore the principles of terminal design, manage capacity, and support your terminal operations through infrastructure design.

Understand the technical aspects of aviation fuel management.

Advanced audit techniques and guidelines to launch an internal audit program in your organization.

A successful internal audit program starts with a solid foundation - this course makes sure you have the tools to build it. Learn how to structure your internal audit program around a clear strategy, scope and plan. Then, see best practices to help you develop an organizational structure, processes and communications protocols that deliver long-term results.

The audit requirements, procedures and skills you need to know to get started as an internal auditor

This course prepares you to conduct consistent audits and drive continuous improvement within your organization. Learn about the audit process through a breakdown of its stages: the audit scope, objectives, follow-up and closing; and practice using techniques that deliver objective, measurable results.

ICAO and civil aviation authority audit requirements are covered in detail followed by a hands-on practical component.

Security is a concern for everyone in the industry, affecting virtually all areas of operation. Whether you work with passengers, cargo or at a security checkpoint, you have a role in keeping the industry safe.

This course introduces you to the security measures and regulations you need to know to work responsibly in the industry. It also provides examples of practices you can apply in your workplace to identify and prevent potential security threats.

Security is a concern for everyone in the industry, affecting virtually all areas of operation. Whether you work with passengers, cargo or at a security checkpoint, you have a role in keeping the industry safe.

This course introduces you to the security measures and regulations you need to know to work responsibly in the industry. It also provides examples of practices you can apply in your workplace to identify and prevent potential security threats.

Since 2001 the challenges and risks to the aviation industry have been growing rapidly. International civil aviation has suffered a series of attacks targeting airlines, airports, and other civil infrastructures.

Learn about current security threats and how to manage security risks related to passengers and cargo. Gain knowledge of aviation security from a management perspective and explore the issues facing Aviation Security Service (Avsec) management. Review techniques to conduct business while complying with national and international legislation.

Enhance your skills as a trainer with the latest teaching methods in aviation security.

This hands-on course focuses on both training and security. In training, it helps you to identify and address your needs as an instructor by testing and developing your classroom skills. With the help of performance objectives, learn how to design lesson plans and instructional aids. Gain practical experience by preparing and presenting short lessons during class.

As a security instructor it is vital to be up-to-date with the latest threats facing civil aviation. Develop teaching objectives specific to aviation security by reviewing past and current threats, assessing levels of threat, and understanding the function of regulatory regimes in aviation security.

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. 

Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze various service concepts based on different airline models and how to apply them at the check-in, ramp and baggage claim.

This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport. You will get insight into the factors that drive the air cargo business, and learn new practices for leveraging them. Through realistic exercises, you will learn where to look for new market opportunities, how to find out about industry trends, and who to target within the airlines.

The condensed, 3-day course format is perfect for managers, with material focusing only on the knowledge you need to start building and developing your cargo business network.

Familiarícese con la redición de cuentas, la credibilidad, la reputación y la supervivencia de una línea aérea en función de la respuesta aportada tras un incidente o un accidente.

Are your local staff and representatives prepared to speak to the media at a time of crisis?

Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.

Learn about airline accountability, credibility and reputation based on the response after an incident or accident.

Oficialice sus conocimientos en operaciones y prácticas tanto aéreas como terrestres.

Tools to make safety a priority in your organization.

A functional safety culture brings open communication, continuous improvement and increased productivity, but requires continuous effort from all levels of the organization. This course presents a rigorous approach to aligning organizational culture with safety culture, allowing you to reinforce safety in your organization and implement a Safety Management System (SMS).

Learn the latest methodology and requirements for responding to an aircraft emergency at or around the airport.

This course helps you to set up a coordinated response between the aircraft operator, airport authorities, ground service providers and state emergency response agencies.

This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

Global passenger traffic is expected to increase by 5.8% annually for the next five years, creating an unprecedented need to reconcile security procedures with passenger flow.

In alignment with IATA’s Passenger Facilitation Program, this course focuses on the crucial areas of airport access control, security regulations, and terminal and perimeter security with the aim to provide a secure, seamless and efficient “end-to-end” passenger experience.

Estudiar las normas y reglamentaciones internacionales con el objetivo de garantizar la conformidad con los requisitos de las certificaciones de los aeropuertos. 

Mejore sus conocimientos sobre las problemáticas de seguridad, las amenazas y los desarrollos tecnológicos más recientes.

Drawing from the experience of IATA’s Instructors and experts, this course addresses the common challenges to implementing a Quality Management System. Learn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate the effectiveness of your system. 

Take a hands-on approach to Safety Management System implementation.

Conduct an assessment of your organization’s level of SMS compliance with the help of a checklist and action plan. Gain tools to facilitate implementation, promote organizational change and monitor operations continuously.

As the first of four workshops in the SMS Implementation Professional Diploma, this workshop looks at the fundamental stages of the SMS program, breaking the implementation process into projects and initiatives.

Develop a SMS implementation action plan during this practical course.

Receive templates that allow you to manage the projects and initiatives within your implementation plan. Use these tools to prioritize projects, adapt your plan to your organization’s operational needs, and gain commitment from your senior management. As part of the successful SMS Implementation Professional Diploma already completed by 28 airlines worldwide, this course uses proven methodology and is delivered by experienced program developers.

Build upon the lessons and exercises provided in the SMS Implementation Methodology and SMS Implementation Plan I courses and review the progress of your implementation projects with a panel of professionals. Based on the successful SMS program implemented in 28 airlines worldwide, this course is delivered by experienced program developers.

A successful SMS reduces the rate and cost of accidents and incidents, improves communication and productivity, and helps your airport meet its legal responsibility to manage safety.

Learn how to implement an efficient SMS at your airport and promote a safety culture within your organization. Understand the relevance of risk management in relation to SMS and learn how to evaluate, prioritize and mitigate risk. Analyze the impact human factors have on safety and develop your skills in detecting, controlling and preventing errors in an airport environment.

Ensure your compliance with industry-wide security audit requirements.

Learn the essential airline and airport security audit requirements in ICAO Annex 17 in this advanced-level course. Become proficient in a wide range of industry standards, with in-depth reviews of international and national security programs. Gain the skills to conduct compliant audits and quality control across multiple security segments.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Do you have the skills you need to react swiftly in a crisis?

This course helps you to address security vulnerabilities in your organization and handle the aftermath of a crisis. Improve your understanding of risk management and understand how to prepare a risk assessment of your organization by correctly assessing and quantifying threat. Learn how to minimize risk by reviewing current threats to the aviation industry.

When the unexpected does happen, it is important to be prepared. Explore the causal factors that lead to a crisis and gain the skills you need to respond quickly and effectively. Equip your facility and staff by developing a crisis plan, gathering an emergency response team, and preparing a crisis center. Improve your communication skills when faced with external parties, such as the media.

Certify your staff for airport baggage, cargo, and mail facility screening according to European Commission regulations.

This course provides a solid foundation for new recruits to complement on-the-job training. Using our continuously updated simulation system, participants can practice their x-ray screening and threat detection skills in the safety of the classroom. Course materials comply with EC 185/2010 and EC 300/2008 and are taught by experienced IATA instructors.

Descubra los enfoques comunes de los requisitos y los procedimientos en el campo de la seguridad en la aviación.

Un SMS performant réduit le taux et le coût des accidents et des incidents, améliore la communication et la productivité et aide votre aéroport à endosser ses responsabilités légales en matière de gestion de la sécurité.

Apprenez comment mettre en œuvre un SMS performant dans votre aéroport et promouvoir une culture de la sécurité au sein de votre organisation. Identifiez l'importance de la gestion des risques en lien avec les SMS et apprenez comment évaluer, classer par ordre de priorité et réduire les risques. Analysez l'impact des facteurs humains sur la sécurité et développez vos compétences pour détecter, contrôler et prévenir les erreurs dans l'environnement d'un aéroport.

Airports interact with a wide range of customers and it is important to have the correct processes in place to ensure a positive customer experience. During this course learn how you can improve organizational effectiveness in an airport environment by progressively changing attitudes, practices and structures. Gain the skills you need to promote a quality culture throughout your organization, and understand the benefits of providing a sustainable quality and cost profile of customer services.

Unruly passengers are a continuing concern for air carriers. Though incidents are rare, an unruly passenger can pose a real threat to the safety of staff and other travelers and, in extreme cases, cause an airline costly penalties and delays.

Whether you work in the air or on the ground, handling an unruly passenger is a delicate task. This course provides practical, methodical training to help you deal with incidents objectively and with confidence. You will learn how to identify and calm unruly behavior in its early stages, and have multiple opportunities to develop your skills with role-play exercises carried out throughout the course.