Course and Programs

Textbook and e-textbook courses require students to study on their own with a book or an e-textbook. Most Textbook and e-textbook courses can be written using our Online Exams with Remote Supervision. In some cases, students also have the opportunity to go to a physical location to take their examination - in a more traditionally supervised environment.

E-learning courses are unsupervised and can be completed entirely online, at your own pace - including online exam and online certificate; interactive ebooks are often available. See a list of e-learning courses offered by IATA.

Yes, the IATA Academic Integrity policy defines the principles of academic integrity, the behaviors that are contrary to these principles and the procedures for dealing with violations thereof.

Enrollment

Please follow the IATA Self-study Course Enrollment Guide to enrol in a course.

If you have applied online but have not yet received the study materials within three weeks, please Contact Us and we will investigate the matter. Please note that it is quite possible there was a problem with your payment or mailing address. Please include the confirmation number that you received upon submitting your online enrollment form.

For information on when and how to access or obtain course materials, please visit the Accessing your Self-study Course Materials webpage.

Please consult the specific course page to confirm its validity period.

The individual student enrolment can be paid by credit card or bank transfer.

No, payment has to be done in full through the online enrollment.

No. According to our terms and conditions, a full or partial refund of enrollment fees is not possible at any time.

Your Local Coordinator’s contact information is indicated on the examination booking confirmation email you received. Their contact information can also be found on your online student account, on the exam booking detail page of your course (Click Open Course and then click Status).

If you have changed your address, please update your address on your student account.

No. Changes to your address will only be accepted / effective for orders placed after the address change. The study materials purchased before the address change will NOT be delivered to your new address. It is your responsibility to manage to obtain the materials delivered to your old address.

Examinations

You can take your unsupervised e-learning exam at any point during your validity period, anywhere in the world with a stable internet connection.

Your Local Coordinator will contact you two to three weeks prior to the examination to inform you of the exact date, time, and location of your exam via Exam Invitation Letter. If you have not been contacted yet by this time, we advise you to contact us immediately.

If you choose to write an online exam with remote supervision, you will be able to write it at the location of your choice so long as it corresponds with our guidelines.

These exams provide our students with the opportunity to write their exams, from virtually anywhere in the world, on a personal computer in a remotely supervised environment. Please check the system requirements and read the user guide before booking your exam.

Yes, you can change your exam location to another exam venue, or an online exam with remote supervision, no later than your exam registration deadline.

Remotely supervised exams are available during the week preceding the worldwide exam week in March, June, September and December. For example, online exams with remote supervision will take place during the last week of February for the March exam session.

Your exam invitation letter will include details of what you must and can bring to the exam center*.

*Note for Travel & Tourism Course Students: If you have purchased an e-textbook, it is your responsibility to print the course materials for your open-book exam. No electronic devices are permitted in the examination hall.

No, our self-study courses are sold as packages, they include study materials or access to learning platforms and an exam.

You can change your registered exam session to a later date within the enrolment period, as long as it is done before the exam registration deadline. Under no circumstance will any excuse (including medical, professional, and legal excuses) be accepted once the deadline has passed.

A free online practice exam is now available for the Foundation in Travel and Tourism course (in English or in French version only) and the Air Transport Fundamentals course. If you are enrolled in one of these courses, you will be able to access the corresponding practice exam for an unlimited number of times through your User Account until course completion or course expiry (whichever comes first). The Foundation in Travel and Tourism practice exam is accessible one month prior to the worldwide exam week. The Air Transport Fundamentals practice exam is accessible anytime. Full details (pdf).

IATA has a Grading Policy that describes the grading elements, grading scales, attendance, participation and grading criteria for student work.

The diploma/certificate will be dispatched to your Local Coordinator or Authorized Training Center 4 - 6 weeks after the exam result release date, as indicated on the Exam Calendar.

Exams for eLearning courses are taken online and the certificate is provided online for download and printing in pdf format. No additional certificates are provided.

IATA does not offer additional exam attempts. If you do not pass your exam with the given attempts, you will need to purchase the complete course again.

Our system will send you your exam result by email by the exam result release date. You will also be able to see it in your online student account.

If you wish to take your second exam attempt, you are required to register through your online student account no later than the registration deadline for the exam session you wish to attend. Please be sure to register for your second exam attempt before the enrollment period expires.

You can check the authenticity of your IATA Training Certificates with our online validation: Validate an IATA Training Certificate or Validate an IATA Accredited Training School (ATS) Certificate.

Yes, you can obtain a letter of attestation for a course you completed in the last five years.

Please provide the following details with your request:

  • Your full name
  • Student ID
  • Course name and edition
  • Date of the exam you attended

If you have completed all the required courses for a self-study diploma program within the allowed time frame, you can apply for the diploma by completing the Contact Us Form. In the form, please attach copies of all the course certificates and provide your full name, the title of the diploma you are applying for, your complete mailing address as well as your contact number. The IATA Training team will validate your eligibility and issue you the diploma.

Yes, you can obtain a duplicate copy of your diploma if you are a graduate from the last five years.

Please provide the following details with your request:

  • Your full name
  • Student ID
  • Course name
  • Date of the exam you attended

Request your duplicate diploma online

Customer feedback

Please submit your questions on our Contact Us form. A member of the team will follow up on your questions with you shortly.

Please enter your complaint onto our Contact Us form. Your training experience is very important to us. Please include the title 'Complaint' in the Enquiry section of the form and we shall prioritize your message.