Self-study Frequently Asked Questions

Textbook and e-textbook courses require students to study on their own with a book or an e-textbook. Most Textbook and e-textbook courses can be written using our Online Exams with Remote Supervision. 

E-learning courses are unsupervised and can be completed entirely online, at your own pace - including online exam and certificate; interactive ebooks are often available. See a list of e-learning courses offered by IATA.

Yes, the IATA Academic Integrity policy defines the principles of academic integrity, the behaviors that are contrary to these principles and the procedures for dealing with violations thereof.

Please follow the IATA Self-study Course Enrollment Guide to enrol in a course.

Please view our course enrollment deadline information

If you have applied online but have not yet received the study materials within three weeks, please Contact Us and we will investigate the matter. Please note that it is quite possible there was a problem with your payment or mailing address. Please include the confirmation number that you received upon submitting your online enrollment form.

For information on when and how to access or obtain course materials, please visit the Accessing your Self-study Course Materials webpage.

Please consult the specific course page to confirm its validity period.

​You can check the applicable course edition for the next two exam sessions.

Yes, your e-textbook is compatible with those products.

The individual student enrolment can be paid by credit card or bank transfer.

No, payment must be made in full, as per the IATA Training Self-study Course Enrollment Guide.

No. According to our Terms and Conditions, a full or partial refund of enrollment fees is not possible at any time.

 

If you have changed your address, please update your address on your student account.

No. Changes to your address will only be accepted / effective for orders placed after the address change. The study materials purchased before the address change will NOT be delivered to your new address. It is your responsibility to manage to obtain the materials delivered to your old address.

​Please view the general information on partner-taught and self-study exams.

You can take your unsupervised e-learning exam at any point during your validity period, anywhere in the world with a stable internet connection. For more information, please visit our general information exam page.

Please view our exam schedule.

These exams provide our students with the opportunity to write their exams, from virtually anywhere in the world, on a personal computer in a remotely supervised environment. Please check the system requirements and read the user guide before booking your exam.

Remotely supervised exams are available during the week preceding the worldwide exam week in March, June, September and December. For example, online exams with remote supervision will take place during the last week of February for the March exam session.

No, our self-study courses are sold as packages, they include study materials or access to learning platforms and an exam.

You can change your registered exam session to a later date within the enrolment period, as long as it is done before the exam registration deadline. Under no circumstance will any excuse (including medical, professional, and legal excuses) be accepted once the deadline has passed.

Online practice exams are available for the following courses:

• Air Transport Fundamentals
• Aviation Safety Fundamentals
• Cargo Introductory Course
• Dangerous Goods Regulations (DGR) Category 3
• Foundation in Travel and Tourism
• Human Factors and Safety Management Fundamentals
• MICE Management course
• Tour Production course
• Travel Operations Management

If you are enrolled in one of these courses, you will be able to access the corresponding practice exam for an unlimited number of times through your User Account until course completion or course expiry (whichever comes first). 

Please follow the instructions in Appendix D of the OERS User guide.

Please follow the instructions in Appendix A of the OERS User guide.

IATA has a Grading Policy that describes the grading elements, grading scales, attendance, participation and grading criteria for student work.

The diploma/certificate will be available shortly after the student has taken the exam. The student will receive a notification.

Exams for eLearning courses are taken online and the certificate is available from your IATA Training Student Account. No additional certificates are provided.

IATA does not offer additional exam attempts. If you do not pass your exam with the given attempts, you will need to purchase the complete course again.

Our system will send you your exam result by email by the exam result release date. You will also be able to see it in your online student account.

If you wish to take your second exam attempt, you are required to register through your online student account no later than the registration deadline for the exam session you wish to attend. Please be sure to register for your second exam attempt before the enrollment period expires.

You can check the authenticity of your IATA Training Certificates with our online validation: Validate an IATA Training Certificate or Validate an IATA Accredited Training School (ATS) Certificate.

Yes, you can obtain a letter of attestation for a course you completed in the last five years.

Please provide the following details with your request:

• Your full name
• Student ID
• Course name and edition
• Date of the exam you attended

If you have completed all the required courses for a self-study diploma program within the allowed time frame, you can apply for the diploma by completing the Contact Us Form. In the form, please attach copies of all the course certificates and provide your full name, the title of the diploma you are applying for, your complete mailing address as well as your contact number. The IATA Training team will validate your eligibility and issue you the diploma.

Yes, you can obtain a duplicate copy of your diploma if you are a graduate from the last five years.

Please provide the following details with your request:

• Your full name
• Student ID
• Course name
• Date of the exam you attended

Request your duplicate diploma online

Please visit the Authorized Training Center information page for the full details.

Please see the IATA Authorized Training Center List to find the institutions near you.

Please submit your questions by opening a case our Customer Portal. A member of the team will follow up on your questions with you shortly.

Please enter your complaint onto our Contact Us form. Your training experience is very important to us. Please include the title 'Complaint' in the Enquiry section of the form and we shall prioritize your message.

Please report any misuse of IATA training materials to copyright@training.iata.org.