IATA Training Account and Profile | Frequently Asked Questions

Find out how to activate the two-factor authentication in the IATA Customer Portal.

Please create your IATA Training Account on the IATA Customer Portal.
Watch our How to videos which will explain how to create a new Training Account. 

Our online registration process requires you to have an IATA Training Account to register for all training courses and exams.

You will be asked to provide your contact information, birth date (day and month) and nationality. IATA will use this information for identification purposes only, and your personal information will not be shared or sold to third parties. Read our privacy policy.

Yes. You will need an IATA Training account to register for all future classes and exams and must create it yourself. Creating an IATA Training account is simple, and you will only have to do this once.

You must have a valid email address to create a user account. If you do not have an email address, we recommend you create one using a free domain such as Hotmail, Gmail or Yahoo.

No. Your IATA Training account can be used for all future registrations and payments.

It takes about five minutes to create an IATA Training Account, and you can register for courses and exams immediately after creating your account.

If your company name and/or location do not appear in the selection list, please make a request to create a new company profile. If your company benefits from member pricing or discounts, please wait for the IATA Training team to validate your request before completing your registration.

Before purchasing your course, you will need to link yourself to a company in the Training Platform (LMS) by clicking the ‘Belong to a company’ link under ‘My profile’ or click the relevant link on the Training Platform (LMS) purchase page prior to finalizing your purchase (there is no link between the Customer Portal account link and the Training Platform (LMS) company link). In the latter case once the company is selected, refresh the purchase page. A dropdown will appear so you can choose who is to be invoiced.

We use your personal email address as our primary means of contact. Your company email address will be kept on file in order to verify your employment status and provide membership pricing when applicable.

The Customer Portal has found 2 users with the same email address but different names, so requires a manual intervention to check the correct name.

Please open a case in the Customer Portal and attach a picture of your passport page showing your name (or other allowable ID document) and quote the new email address you are trying to update to so one of our Customer Service Representative can update your email address.

Indeed, only individual email addresses are to be used for identification. Please use your own individual email address and refer to the previous answer if insufficient to move forward.

Most Training Platform (LMS) users have been linked to the Customer Portal automatically. There may be a few exceptions, including users who did not have a valid verified email address in the Training Platform (LMS).

In order to cater to these exceptions, at the end of the Training registration process in the Customer Portal, you will be asked if you already have a Training username and userID. Provide both of these and follow the instructions to link the systems.

Watch our How to videos which will explain how to link your Training Account. 

Your IATA Training account is a personal record of your training that you can keep with you throughout your career. It allows you to register for courses and exams, and keep track of your attendance and payments.

IATA respects your privacy and is committed to protecting it. Your personal information will never be shared or sold to third parties. Please read our privacy policy for complete details.

Yes. You will be able to view records of your courses attended after the creation of your IATA Training account. If would like to have a record of the training you received before this date, please contact us.

Any modern browser will do, we do recommend Google Chrome.

Internet Explorer is not supported.

You can make changes to most fields in your IATA Training account when logged in. To make changes to your First Name, Last Name, Birthdate or Nationality, please contact us.

Navigate to My Profile in the Customer Portal, next to Training Details click on the edit icon (blue pen) and follow the instructions. Both Login and Personal emails must be unique.

Login emails cannot be changed. You need to create a new user with your latest individual work email, and your personal email. Based on the personal emails and names being the same, the system will bring the training record from your previous user to the new one and deactivate the old one. Both Login and Personal emails must be unique.

Your name should be spelled in the same way as it is in your passport. Your family name should be entered in the ‘lastname’ field, and all your given names (first name and middle names if any) should be entered under the ‘firstname’ field.

If any of your names are misspelled or missing, please open a case in the Customer Portal and attach a picture of your passport page showing your name (or other allowable ID document) so one of our Customer Service representatives can update the data.

Navigate to the ‘my profile’ page on the Customer Portal and edit the Training Details to change your shipping address.

Yes. Please make sure to update your work email address and company details in your IATA Training account once you move to a new company.

The Customer Portal has found 2 users with the same email address but different names, so requires a manual intervention to check the correct name.

Please open a case in the Customer Portal and attach a picture of your passport page showing your name (or other allowable ID document) and quote the new email address you are trying to update to, so one of our Customer Service Representatives can update your email address.

If you have forgotten your password, please visit the Customer Portal. For any other questions regarding your IATA Training account, please contact us.

Make sure that you allow pop-ups and cookies in your browser.

Please contact us if you would like to deactivate your account.