New account setup

Please follow these instructions to create your Training User Account.

Our online registration process requires you to have a User Account to register for all training courses and exams.

Your User Account is a personal record of your training that you can keep with you throughout your career. It allows you to register for courses and exams, and keep track of your attendance and payments.

Yes. You will need a User Account to register for all future classes and exams, and must create it yourself. Creating a User Account is simple, and you will only have to do this once.

Any modern browser will do, we do recommend Google Chrome. Internet Explorer is not supported.

You will be asked to provide your contact information, birth date (day and month) and nationality. IATA will use this information for identification purposes only, and your personal information will not be shared or sold to third parties. Read our privacy policy.

Yes. You will be able to view records of your courses attended after the creation of your User Account. If would like to have a record of the training you received before this date, please contact us.

It takes about five minutes to create a User Account, and you can register for courses and exams immediately after creating your account.

If your company name and/or location do not appear in the selection list, please make a request to create a new company profile. If your company benefits from member pricing or discounts, please wait for the IATA Training team to validate your request before completing your registration.

We use your personal email address as our primary means of contact. Your company email address will be kept on file in order to verify your employment status and provide membership pricing when applicable.

Indeed, only individual email addresses are to be used for identification. Please use your own individual email address and refer to the previous answer if insufficient to move forward.

You must have a valid email address to create a user account. If you do not have an email address, we recommend you create one using a free domain such as Hotmail, Gmail or Yahoo.

Most Training Platform (LMS) users have been linked to the Customer Portal automatically. There may be a few exceptions, including users who did not have a valid verified email address in the Training Platform (LMS).

In order to cater to these exceptions, at the end of the Training registration process in the Customer Portal, you will be asked if you already have a Training username and userID. Provide both of these and follow the instructions to link the systems.

IATA respects your privacy and is committed to protecting it. Your personal information will never be shared or sold to third parties. Please read our privacy policy for complete details.