New account setup
Why do I need to create a User Account?
Our online registration process requires you to have a User Account to register for all training courses and exams.
What does my User Account allow me to do?
Your User Account is a personal record of your training that you can keep with you throughout your career. It allows you to register for courses and exams, and keep track of your attendance and payments.
I have already attended a Classroom session and/or taken a Self-study / Partner-taught classroom course but do not have a User Account. Do I need to create one?
Yes. You will need a User Account to register for all future classes and exams, and must create it yourself. Creating a User Account is simple, and you will only have to do this once.
I would like to attend a Classroom session and purchase a Self-study / Partner-taught product. Do I need to create two User Accounts?
No. Your user account can be used for all future registrations and payments.
Which browser is recommended to access IATA Training?
Any modern browser will do, we do recommend Google Chrome. Internet Explorer is not supported.
Which information will I need to provide when I create my User Account?
Will my User Account store records of the previous courses I have attended?
Yes. You will be able to view records of your courses attended after the creation of your User Account. If would like to have a record of the training you received before this date, please contact us.
How long does it take to create a User Account?
It takes about five minutes to create a User Account, and you can register for courses and exams immediately after creating your account.
My user profile is prompting me to select my company from a list where my company does not appear. How do I add it?
If your company name and/or location do not appear in the selection list, please make a request to create a new company profile. If your company benefits from member pricing or discounts, please wait for the IATA Training team to validate your request before completing your registration.
Why am I asked to provide both my personal and company email addresses?
We use your personal email address as our primary means of contact. Your company email address will be kept on file in order to verify your employment status and provide membership pricing when applicable.
The system blocks me when trying to provide a new email address, telling me not to use shared/generic email addresses, what should I do?
Indeed, only individual email addresses are to be used for identification. Please use your own individual email address and refer to the previous answer if insufficient to move forward.
Can I create a user account without an email address?
You must have a valid email address to create a user account. If you do not have an email address, we recommend you create one using a free domain such as Hotmail, Gmail or Yahoo.
How do I link my Customer Portal user to my IATA Training user in the Training Platform (LMS)?
Most Training Platform (LMS) users have been linked to the Customer Portal automatically. There may be a few exceptions, including users who did not have a valid verified email address in the Training Platform (LMS).
In order to cater to these exceptions, at the end of the Training registration process in the Customer Portal, you will be asked if you already have a Training username and userID. Provide both of these and follow the instructions to link the systems.
Is the information in my User Account confidential?