Classroom Training | Frequently Asked Questions

Course prices do not cover travel, accommodation or meals. You are responsible for making your transportation and hotel arrangements. IATA offers participants discounted rates for hotels near its Training Centers. The training team will provide you with further information once you are successfully registered for a course.

IATA Publications are only provided when they are used as training materials.

This information is explained on the Pricing page.

You may choose to pay by credit card at any time after your registration. Full details and payment form.

Note:

• Credit card payments may only be used for single transactions up to USD10,000. Single payments of over USD10,000 should be paid by bank transfer.
• IATA does not accept payments for courses held at a Regional Training Partner (RTP) location. Please contact the partner for payment details.

Select bank transfer as your payment method at the time of registration.

Start the bank transfer once you have confirmation of your registration or at least 3 weeks prior to the first day of the course.

Your bank transfer should be made payable to:

IATA Account No: 400-749-8
Bank Number: 003
Branch Number: 00001
Bank of Canada
1 Place Ville Marie
Montreal, Quebec
H3C 3B5 Canada

Swift Code: ROYCCAT2
ABA No.: 021000021

For sessions at the IATA Training Center in Mainland China, the bank transfer should be made out to:

北京爱雅塔信息技术有限公司
开户行：中国工商银行国航大厦支行 
地址：朝阳区霄云路36号（国航大厦首层

Industrial and Commercial Bank of China Beijing
IATA Information Technology Co, LTD.
Air China Plaza Sub-branch
Beijing Municipal Branch
No36. Xiaoyun Road, Chaoyang District (First floor, Air China Plaza)
tel: 8447 5239

账号 | Account Number: 0200 2279 0902 0117 967
Swift Code: ICBKCNBJBJM

​Please find your details on the IATA Clearing House Members List (pdf)

Note: IATA does not accept payments for courses held at a Regional Training Partner (RTP) location. Please contact the partner for payment details.

Payment for courses held at a Regional Training Partner (RTP) locations must be made directly to the partner. You can find RTP contact information on our website or in the Prices & Registration information located on course pages.

An Enrolment Key is a credit toward a course or exam registration. In order to use it, log into your user account or create a new account if you do not have one. Enter the Enrolment Key when prompted and your registration will be completed automatically.

Multiple registration, or bulk purchases, must be made using a pre-paid Enrolment Key. Please contact us for further details.

We recommend that each registration be made individually, by the person attending the course or exam. However, you can register an employee on his/her behalf using an Enrolment Key. Please contact us if you would like to request an Enrolment Key.

Please open a case in the Customer Portal and send us proof of tax exemption before booking any courses or exams online. Your documents will be reviewed within two business days, at which point you will receive a confirmation email from IATA with details to complete your purchases.

Organizations and/or individuals with their billing address in a developing nation are eligible for the reduced Developing Nations (DNA) price as stated on each course page. If you believe the price attributed to your purchase is not correct, please make sure you have validated your company email address and contact information in your user profile. If your company details have already been validated in the system and the problem persists, please contact us and provide your company’s details.

You are invoiced the day following your registration. For example, if you register on 3 December 2019 for a course 25-29 January 2020, the invoice date will be 4 December 2019. The invoice will mention the course dates as 25-29 January 2020.

It is not possible to make changes to a booking without canceling it first. If you would like to register for a different course or session, withdraw from the booking you wish to change and register again. Please note that prices may vary between sessions and locations due to the tax laws in the country of purchase.

As per our Cancellation Policy, a booking can be canceled up to 21 days before the course start date with a full refund. If you would like to make a change to your booking less than 21 days prior to the course start date, please contact us.

You can cancel a booking directly from your user account provided that the cancellation is made more than 21 days before the course start date. Once logged into your account, go to the "My Bookings” tab and select the course or exam you wish to cancel. Then, click on “Withdraw from this booking". A confirmation of your cancellation will be sent to you by email with further details.

To change or cancel a registration made without your IATA Training account, please contact us.

You may transfer your registration to a colleague at no additional cost provided that your colleague attends the same class. You can request the transfer in writing any time before the course start date.

In the event of insufficient enrollment, IATA reserves the right to cancel any course three (3) weeks prior to course commencement, in which case your course fee is fully refundable. If the class has been postponed, you may choose to transfer your payment to the new dates. IATA will not be liable for any expenses incurred by course participants, e.g. airfare or hotel charges. For this reason, we recommend that you make changeable/refundable travel and accommodation reservations.

Your payment cannot be transferred in full to a future session if you cancel your order less than 21 days before the course start date. However, you can elect a colleague to attend the same session in your place at no additional charge.

You will not be fully refunded for a cancellation made later than three (3) weeks prior to course commencement. Always notify the Training Center of a cancellation as soon as you face an emergency situation or visa problem. In case of proof of visa denial after a timely visa request was made, the participant may be refunded in full.

No. IATA provides all course materials upon arrival on the first day of a course. You will be notified by email should you need to complete work before the course.

All IATA courses require participants to read, write and communicate in the language of instruction. The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages. Additional pre-requisites are listed within individual course descriptions on our website.

IATA has a Grading Policy that describes the grading elements, grading scales, attendance, participation and grading criteria for student work.

Visa requirements are determined by your country of origin and regulations in the country you plan to visit. Contact the local Embassy or Consulate for the country you wish to visit for full details. NOTE: You are responsible for completing your visa application and obtaining your visa. Please keep in mind that the application process generally takes 2 or more weeks.

We have IATA Training Centers and Regional Training Partners located throughout the world.

Learn more about our IATA Training Centers and Regional Training Partners

Yes, the IATA Academic Integrity policy defines the principles of academic integrity, the behaviors that are contrary to these principles and the procedures for dealing with violations.

The training team can provide you with a Visa Invitation Letter to help expedite your visa application. To request this letter, simply answer “yes” in this section of the registration form: “Do you need a visa invitation?” Copies of the Visa Invitation Letter will be sent to you and the appropriate Consulate or Embassy once you are successfully registered for a course. Apply for your visa as soon as you receive the letter. NOTE: We strongly recommend you keep all documents related to your visa for future reference.

​We recommend business casual dress code.

​IATA courses do not lead to accreditation but do provide a Certificate of Completion recognized throughout the industry.

Yes, you can request a duplicate of your certificate or diploma, provided that you make the request within five (5) years of completing the course or diploma in question. Request online

​You can check the authenticity of your IATA Training Certificates with our online validation: Validate an IATA Training Certificate

Yes. You must attend and successfully complete another session to receive a certificate. There is no discount on the price if you repeat a course.

You will receive your Certificate or Letter of Attendance after the course grading procedures have been completed and course fees have been paid in full.

Please contact us if you have not received your Certificate or Letter of Attendance within one month of the course completion.

There are currently no IATA courses that lead to an ID card. You can apply for an ID card online.

ID card application

Please submit your questions by opening a case our Customer Portal. A member of the team will follow up on your questions with you shortly.

Please enter your complaint onto our Contact Us form. Your training experience is very important to us. Please include the title 'Complaint' in the Enquiry section of the form and we shall prioritize your message.

Please report any misuse of IATA training materials to copyright@training.iata.org