Do IATA virtual classroom courses follow any specific quality standards?
IATA Training courses have been adapted for the virtual classroom environment. Live interactive instruction is provided by highly qualified IATA Instructors, following the EASA Guidance for allowing virtual classroom instruction and distance learning.
Does the course price include IATA publications?
IATA Publications are only provided when they are used as training materials.
How can I determine which course price I should pay?
This information is explained on the Pricing page.
Registrations and Bookings
Which payment methods are accepted?
IATA accepts payment via Credit Card, Bank Transfer and IATA Clearing House Note: IATA does not accept payments for courses held at a Regional Training Partner (RTP) location. Please contact the partner for payment details.
How do I pay by credit card?
You may choose to pay by credit card at any time after your registration. Full details and payment form.
- Credit card payments may only be used for single transactions up to USD10,000. Single payments of over USD10,000 should be paid by bank transfer.
- IATA does not accept payments for courses held at a Regional Training Partner (RTP) location. Please contact the partner for payment details.
How do I pay by bank transfer?
Paying by bank transfer? Select bank transfer as your payment method at the time of registration.
Start the bank transfer once you have confirmation of your registration or at least 3 weeks prior to the first day of the course. Your bank transfer should be made payable to:
IATA Account No: 400-749-8
Bank Number: 003 Branch Number: 00001
Royal Bank of Canada
1 Place Ville Marie
H3C 3B5 Canada
Swift Code: ROYCCAT2
ABA No.: 021000021
Prefer to pay by credit card? You may choose to pay by credit card at any time after your registration. Full details and payment form.
For sessions at the IATA Training Centers in Mainland China, the bank transfer should be made out to:
BEIJING IATA INFORMATION TECHNOLOGY CO, LTD.
开户行：中国工商银行国航大厦支行 tel: 8447 5239
Bank: INDUSTRIAL AND COMMERCIAL BANK OF CHINA
Air China Plaza Sub-branch Beijing Municipal Branch
Address: No36. Xiaoyun Road, Chaoyang District (First floor, Air China Plaza)
账号 Account Number: 0200 2279 0902 0117 967
Swift Code: ICBKCNBJBJM
How do I pay by IATA Clearing House? Please find your details on the IATA Clearing House Members List (pdf)
How do I register using an Enrolment Key?
An Enrolment Key is a credit toward a course or exam registration. In order to use it, log into your user account or create a new account if you do not have one. Enter the Enrolment Key when prompted and your registration will be completed automatically.
Can I register several people for a course and still receive one invoice?
Multiple registration, or bulk purchases, must be made using a pre-paid Enrolment Key. Please contact us for further details.
How do I register an employee on his/her behalf?
We recommend that each registration be made individually, by the person attending the course or exam. However, you can register an employee on his/her behalf using an Enrolment Key. Please contact us if you would like to request an Enrolment Key.
How do I register my company as being tax exempt?
Please send us proof of tax exemption before booking any courses or exams online. Your documents will be reviewed within two business days, at which point you will receive a confirmation email from IATA with details to complete your purchases.
My company is an IATA Member or my billing address is in a developing nation, yet I am being charged the Non-Member price. How do I correct this?
If you believe the price attributed to your purchase is not correct, please make sure you have validated your company email address and contact information in your user profile. If your company details have already been validated in the system and the problem persists, please contact us and provide your company’s details.
When will I be invoiced?
You are invoiced the day following your registration. For example, if you register on 3 December 2019 for a course 25-29 January 2020, the invoice date will be 4 December 2019. The invoice will mention the course dates as 25-29 January 2020.
Cancellation and Changes
How do I make a change to a booking?
It is not possible to make changes to a booking without canceling it first. If you would like to register for a different course or session, withdraw from the booking you wish to change and register again. Please note that prices may vary between sessions and locations due to the tax laws in the country of purchase.
As per our Cancellation Policy, a booking can be canceled up to 14 days before the course start date with a full refund. If you would like to make a change to your booking less than 14 days prior to the course start date, please contact us.
How do I cancel a booking?
You can cancel a booking directly from your user account provided that the cancellation is made more than 14 days before the course start date. Once logged into your account, go to the "My Bookings” tab and select the course or exam you wish to cancel. Then, click on “Withdraw from this booking". A confirmation of your cancellation will be sent to you by email with further details.
How do I make changes to a registration made prior to creating my user account?
To change or cancel a registration made without your user account, please contact us.
Can I transfer my registration to a colleague, if I have to cancel?
You may transfer your registration to a colleague at no additional cost provided that your colleague attends the same class. You can request the transfer in writing any time before the course start date.
Can a course be cancelled by IATA?
In the event of insufficient enrollment, IATA reserves the right to cancel any course two (2) weeks prior to course commencement, in which case your course fee is fully refundable. If the class has been postponed, you may choose to transfer your payment to the new dates. IATA will not be liable for any expenses incurred by course participants.
If it is too late to be refunded for a course, can I apply my payment to another session?
Your payment cannot be transferred in full to a future session if you cancel your order less than 14 days before the course start date. However, you can elect a colleague to attend the same session in your place at no additional charge.
Will I be refunded for a course I cannot attend in the case of an emergency?
You will not be fully refunded for a cancellation made later than two (2) weeks prior to course commencement. Always contact us of a cancellation as soon as you face an emergency situation.
Will I receive any materials prior to the course?
No. IATA provides all course materials upon arrival on the first day of a course. You will be notified by email should you need to complete work before the course.
How do I know the timing of a virtual classroom session?
To best accommodate our students around the world, our virtual classes are scheduled in several time zones.
Choose the regional time zone that best fits into your schedule. Please note that UTC time is always the time of reference in relation to local Daylight Savings Time (DST) adjustments.
The daily session timing is displayed on each course page, however, please note that this may be subject to change.
How will I access the virtual classroom?
Once you register for a virtual classroom course you will be sent 3 emails, which will give you all the information that you’ll need to access the virtual classroom platform (WebEx) and the content sharing platform to access your course materials (Teams or Moodle):
- Invitation from WebEx (email@example.com) with links to join the virtual classroom session
- Invitation to Microsoft Teams or Moodle to access the course materials, which will be available on the first day of the class
- Email from your Training Coordinator, which will be sent a week before the course start date, which includes:
– Both above invitations (with links to join the virtual classroom session and access to the course material)
– The name of your Instructor
– Information and access details for any pre-reading or pre-work for your course.
Please contact us if you have not received these emails 1 week before the course start date (please check your spam).
How can I find out which hardware and/or software I will need to access the virtual classroom?
- It is strongly recommended to use a laptop or computer to participate, as it will allow you to have and use the full range of tools required for the training.
- You will need a microphone for audio chat. It is recommended to use a headset (with microphone attached) for better sound quality and minimize the background noise (Optional but recommended) Your instructor may require you to start your video during the training session.
- Please make sure you have a stable internet connection.
- It’s a good idea to test your headset, video and microphone before joining the training.
- Please check the minimum technical requirements for the best user experience in our virtual classrooms.
Do IATA courses have prerequisites? How will I know if I am prepared to register?
All IATA courses require participants to read, write and communicate in the language of instruction. The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages. Additional pre-requisites are listed within individual course descriptions on our website.
Will I be assessed to pass the course?
Your assessment may take the form of a project, presentation and/or written work in combination with your participation during the course and/or an online proctored exam (for Regulatory courses).
Watch the video tutorial for online exams.
How will my grade be calculated?
IATA has a Grading Policy that describes the grading elements, grading scales, attendance, participation and grading criteria for student work.
Does IATA have a moral code or ethical policy?
Yes, the IATA Academic Integrity policy defines the principles of academic integrity, the behaviors that are contrary to these principles and the procedures for dealing with violations.
Do any IATA courses provide accreditation?
IATA courses do not lead to accreditation but do provide a Certificate of Completion recognized throughout the industry.
I have lost my Certificate or Diploma. Can I request a duplicate?
Yes, you can request a duplicate of your certificate or diploma, provided that you make the request within five (5) years of completing the course or diploma in question. Request online
How can I check if my Certificate is genuine?
You can check the authenticity of your IATA Training Certificates with our online validation: Validate an IATA Training Certificate
Will I have to repeat a course I failed to receive an IATA Certificate?
Yes. You must attend and successfully complete another session to receive a certificate. There is no discount on the price if you repeat a course.
When will I receive my Certificate?
You will receive your Certificate or Letter of Attendance after the course grading procedures have been completed and course fees have been paid in full.
Please contact us if you have not received your Certificate or Letter of Attendance within one month of the course completion.
Do any courses lead to an ID card?
There are currently no IATA courses that lead to an ID card. You can apply for an ID card online.
How can I contact the IATA Training team?
Please submit your questions by opening a case our Customer Portal. A member of the team will follow up on your questions with you shortly.
How can I make a complaint?
Please enter your complaint onto our Contact Us form. Your training experience is very important to us. Please include the title 'Complaint' in the Enquiry section of the form and we shall prioritize your message.
What should I do if I see that IATA course material is being used in breech of copyright?
Please report any misuse of IATA training materials to firstname.lastname@example.org.