Prepare yourself to start your career as an airline cabin crew member.

Available as: Distance Learning course
Duration: 40-45 hours plus 3 hours for exam
Recommended level: Entry-level
Prerequisites: None

Upon completing this course you will have the skills to:

• Appreciate the cabin crew profession, its origins and current practices
• Describe aircraft types and cabin crew functions
• Manage passenger interactions in a variety of circumstances
• Recall emergency and safety procedures

This course is recommended for:

• Aspiring cabin crew members

• Introduction to Aircraft and Aviation Familiarization
• Crew Member Coordination and Communication
• Customer Service and managing passenger interactions
• Safety and emergency procedures

Table of Contents (pdf)

Note:

This course if offered in the following formats:

1. Textbook. candidates will receive the training material in paper-based format. To enroll, click on the "enroll" button below under the "Prices & Registration" tab.

2. eBook: training material available in electronic format readable in all computers and portable electronic devices. Benefit from discounted rates and save on shipping!

3. With Harvard ManageMentor modules: more information

4. Customers may contact us for more information.