The 2013 version of SGHA is here! Discover how it compares with the 2008 version, and use the IATA Standard Ground Handling Agreement to its fullest as a commercial agreement and services description document.
This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
Join the 242 Contract Managers and Ground Operations professionals from 77 countries who have upgraded their skills with this training since 2010.
Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of ground handling business and operations
Download full outline (pdf)
Upon completing this course you will be able to:
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Identify the differences between 2008 and 2013 versions
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Analyze the articles in the main agreement to identify the opportunities and risks
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Understand the services and descriptions of the Sections in Annex A
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Derive and write a proper Annex B, reflecting the business and operational requirements
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Set achievable and meaningful targets in the SLA, enhancing safety and service quality through commonly agreed standards
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Make the best use of time in negotiations, meeting the target with the minimum possible effort and time investment
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Improve cooperation in your negotiations by recognizing your counterpart’s objectives
This course is recommended for:
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Airline and GSP Buyers, Sellers, and Contract Managers
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Commercial Managers
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Legal counsel
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Station Managers