Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: None

• Avoid strategic and tactical errors by enhancing your knowledge of the cargo world
• Reduce your operating costs and maintain optimum levels of customer service
• Benefit from changes within the cargo industry by effective researching and planning
• Identify shippers' changing needs and adjust your business for immediate results
• Improve your competitive performance with exceptional management tools

This course is open to all graduates and professionals new to the cargo industry:

• Cargo and airline analysts
• Cargo and airline managers
• Entry-level regulators and other industry stakeholders

• The Cargo Industry and Its Stakeholders
  • Industry structure and common challenges
  • The operations of freight forwarders, airline cargo units, and others
• Marketing and Sales for Cargo
  • Pricing and revenue management
  • Product definition
• Industry best practices and benchmarking
  • • • Trends in technology
      • IATA’s e-cargo initiatives
      • E-opportunities: How to optimize the use of the internet and intranet within your organization
• Operations and Management
  • Cargo trends and forecasts
  • Business processes
  • Managing performance and KPIs
  • Customer service
  • Industry regulations and the impact

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher..