Understand accounting terms and concepts; learn about financial statements and their construction.

Safety Management Systems (SMS) are an essential part of operating in today’s aviation industry. This course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.

Benefit from IATA’s unique vantage point in Air Transport Economics. Appreciate the consolidated views of world-renowned industry specialists and organizations seeking to promote effective aviation industry development and sustainability. Gain an understanding of key issues, concepts and developments, including how aviation business planning inter-relates with current regulatory and evolving state policy issues.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

Get a head start in the industry with this insider’s view of the air transportation system.

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

Improve your leadership skills and master common problems faced by the AIS Supervisor.

Acquire a general understanding of aviation law and its application. Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services. For non-lawyers. 

Build solid skills for greater aviation security and understand its regulations, concepts and recommended practices.

Modernize your Air Navigation Services business in a safe, economical, and harmonized manner.

Learn how to manage Air Traffic Services complying with the objectives of the ICAO Global ATM System.

Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.

Improve customer relationship management and customer service for Civil Aviation and Air Navigation Service Providers.

Learn how performance measurements enhance your organization's ability to deliver on its mission.  

Develop and implement an Emergency Response Plan for Civil Aviation.

Administre la calidad de la aviación con un enfoque sistémico y basado en procesos.

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

Sign better deals by improving your tactics and techniques.

Gain an overview of Aeronautical Information Services (AIS).

This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

Boost your knowledge of Safety Management Systems (SMS).

Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.

Gain a strategic overview of the issues affecting Air Navigation Service Providers.

Position training at the heart of organizational growth and improvement.

Polish your skills and understand cultural awareness and communication as a service provider.

Understand the management of aviation policy and economic regulation in civil aviation organizations.

Learn about the concepts and techniques of risk management based on the ISO 3100:2009 standard.

Design air traffic control procedures using ICAO Doc 8168 Procedures for Air Navigation Services Aircraft Operations (PANS-OPS).

People Management and Development for Airlines (PMDA) serves as a best practice guide for airlines or other training organizations to strategically implement or strengthen their existing HR processes, focused on continuous people development, enhanced internal communications and performance.

Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design.

Communicate safely using ICAO standard phraseologies.

I-LEAD (INTERCULTURAL LEADERSHIP ENGAGEMENT AND DEVELOPMENT) is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results. This course will introduce participants to I-LEAD’s proven methodology, models and tools. Focus areas include: cultural awareness and intelligence, team development, project planning / management, individual leadership development, meeting effectiveness, stakeholder management, and presentation / communication skills.

Learn how to properly manage and control the procurement process with your suppliers.

Learn how to develop a project management plan, define scope, and determine project requirements.

This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).

 

Learn how to build a management system that integrates safety, quality and risk processes in aviation operations.

An executive workshop to demystify ICAO Safety Management Systems.

Take on board the key safety management principles, and those of accident prevention and related human factors. Top IATA lecturers will share their experience on how theory is applied in practice.

Implemente un sistema de gestión de seguridad: aprende los fundamentos y aproveche de los ejemplos de diseño, implementación, y funcionamiento de un sistema bien establecido.

Address concepts and principles of strategic planning for civil aviation.

Learn the principles of learning theory and competency-based training in aviation and how they apply to your area of specialization.

Strengthen your instructional skills through exercises, demonstrations and practical activities that let you put lesson building into practice: write lesson plans, conduct lessons, assess and evaluate training. This course is designed specifically for training officers in the CNS (Communication/ Navigation/ Surveillance), AIS (Aeronautical Information Services) and MET (Meteorology) domains.

Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.

Better manage unusual and emergency Air Traffic Control situations.

Elabore un plan empresarial para dotar a la línea aérea virtual de la IATA, Air Mercury, de rentabilidad y viabilidad a largo plazo.

Analice las disposiciones cruciales de los contratos de arrendamiento operativo y de financiamiento de aeronaves.

Understand the complex factors affecting airline success and profitability.

Learn advance topics in air cargo operations, to successfully manage the movement of freight through the global supply chain.

Having the correct knowledge and skills in the cargo business is essential to increasing market share and to developing customer loyalty. This course is intended to expand the expertise of those who already have some basic skills and knowledge of air cargo, by introducing more advanced concepts and further details of the air cargo industry.

Construct normal fare of single pricing units and consecutive or contiguous pricing units.

Build your project management experience by sharing tools and tips with other experienced managers.

Have you learned the theory of Safety Management Systems but are having difficulty in actually implementing the system? This course will show you practical steps to help you ensure implementation becomes embedded in your organization.

Mejore las capacidades de su instructor en materia de preparación, gestión, realización, facilitación y evaluación de los cursos de capacitación.

Learn the key elements necessary to manage a successful air cargo company.

Fundamental structural changes are taking place in the industry. Volumes are growing rapidly but yields are declining as the high yield traffic moves to integrated operators. For many airlines, the cargo contribution represents the difference between profit and loss on almost all international routes. Cargo management faces challenges as never before. This course is designed to give managers a better understanding of the new cargo environment so that they can learn to avoid costly strategic and tactical errors and thereby help improve their company’s overall competitive performance.

Join this interactive course to learn how to deliver security training to your air crew and ground personnel.

Experience live situational exercises that demonstrate harmful people through the use of an actor in the classroom. Learn the latest developments in aviation security in order to confront new threats and deliver this knowledge to your staff.

¡Descubra lo poco que tarda en asegurar el éxito de su línea aérea gracias a este entorno de aprendizaje dinámico!

El curso sobre gestión de la aviación Air Mercury – Next GenerationTM ha sido desarrollado en cooperación con  la Cranfield University y la Delft University of Technology, dos de las instituciones académicas más importantes del mundo.

Este curso avanzado propuesto por la IATA fue concebido para ayudar a los equipos de gestión de las líneas aéreas a entender la dinámica competitiva de los mercados con el objetivo de mejorar su capacidad de resolución de problemas y de toma de decisiones.

Durante cinco sesiones de clases, usted trabajará en grupo para explorar los factores que afectan la rentabilidad de una línea aérea y las interrelaciones entre ellos. Gracias a las últimas tecnologías de simulación, usted pondrá a prueba sus capacidades compitiendo para defender la cuota de mercado y la rentabilidad de una línea aérea virtual en situaciones de la vida real. Los informes de rendimiento producidos al final de cada sesión reflejan los resultados de las diferentes estrategias comerciales y proporcionan una información extremadamente útil sobre los mecanismos que rigen la competencia entre líneas aéreas.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

Understand key issues in air transport economics, aviation management, business planning, and aviation policy and regulation.

Learn air waybill rating principles and rate calculation in accordance with the Air Cargo Tariff (TACT) manual.

This course develops the competence of airline staff members and enables them to effectively participate in an aircraft accident and serious incident investigation.

Understand aircraft airworthiness and maintenance requirements.

Learn to manage an aircraft recovery event.

Look at the topics driving aviation business: airline economics, strategy, structure, technology and environmental initiatives.

Prepare yourself to start your career as an airline cabin crew member.

Know your competition, strengthen your alliances and avoid the pitfalls of regulatory issues.

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

Identify key elements in analyzing the financial performance of your airline.

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.

Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.

Determine which routes are more profitable for your airline to make effective scheduling and yield decisions.

Learn to access the right information to make the right decisions in your security operations.

This course takes an in-depth look at industry regulations and best practices to help security managers understand, analyze and prevent threats.

Drive a culture of excellence around customer service and communication.

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

Optimize your planning by understand airport slot principles and systems.

Safety compliance in airside safety operations is key to avoiding costly incidents and damaging accidents. This course will demonstrate how to align with the latest best practices and regulations, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

Aprenda los fundamentos de los requisitos reglamentarios y obtenga habilidades útiles para llevar a cabo una auditoría interna de primer nivel.

Reconcile the increasing demand for air transport with the need to minimize its environmental impacts. This course pays special attention to noise, local air quality and other green challenges faced by airports.

Develop best practices for jet fuel management.

Acquire a general understanding of aviation law and its application. Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services. For non-lawyers. 

Build solid skills for greater aviation security and understand its regulations, concepts and recommended practices.

Learn to deliver exceptional security training programs.

Calculate restricted and unrestricted, one-way and round-trip fares. Understand global indicators and other carrier fare criteria.

Learn the fundamentals of biojet fuel and its essential role in the future of aviation.

Learn about the Agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret billing reports.

Understand payment card transactions from authorization to settlement. Learn about fraud prevention, remediation and why Payment Card Industry Security Standard (PCI DSS) is an important step in protecting cardholder data.

Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing.

Learn about quality management and how it can be successfully applied within your air cargo organization.

This three-day course introduces principal quality systems as well as well-known quality tools and techniques. Learn how to encourage an organization to adopt a quality culture and introduce a quality system through practical advice and tips.

Prepare your business to meet the latest cargo security regulations.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

Collaborate using CDM to reduce aircraft ground turnaround time and save money.

Estudie la importancia de los factores humanos en el control de seguridad.

Descubra los métodos de control más recientes y aprenda a sacarles provecho para optimizar sus operaciones. Aprenda a detectar los indicios y comportamientos sospechosos antes incluso de entrar en contacto con un pasajero. Así, podrá aumentar la eficiencia de sus operaciones y reducir el tiempo de espera.

Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.

Apprenez les notions de base nécessaires à la vente de produits de voyage : géographie, transports, hôtellerie, tarifs, billetterie électronique, service à la clientèle, technologies et fonctions des systèmes GDS.

Apprendre les rudiments aux agents de voyage: géographie, tarification, e-billetterie, service clientèle, technologie, fonctionnalité GDS.

Are your local staff and representatives prepared to speak to the media at a time of crisis?

Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.

Defina la parte que le corresponde según los acuerdos multilaterales sobre prorrateo de pasajeros (MPA-P).

Combine la capacitación de los agentes de viajes con cursos de Harvard ManageMentor para desarrollar sus ventas y capacidades de gestión.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Tools to make safety a priority in your organization.

A functional safety culture brings open communication, continuous improvement and increased productivity, but requires continuous effort from all levels of the organization. This course presents a rigorous approach to aligning organizational culture with safety culture, allowing you to reinforce safety in your organization and implement a Safety Management System (SMS).

Comply with requirements to train flight crew and load planners in accordance withIATA DGR. This is an interactive, flexible and cost-effective way for individuals and organizations.

Construya un marco destinado a asegurar la calidad en su organización y dé el paso de la certificación ISAGO.

Recuerde las aplicaciones prácticas de dos elementos clave del sistema de calidad: el Sistema de Control Documental y las Normas y Prácticas Recomendadas ISAGO. El curso le proporcionará una serie de herramientas que le ayudará a normalizar sus operaciones y sus procesos de comunicación, así como a mejorar la seguridad operacional en general.

Learn how performance measurements enhance your organization's ability to deliver on its mission.  

Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations.

Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU).

Manage the elements and processes of your organization's safety management system.

Learn how to manage, plan, budget and support your staff and crew.

Build your leadership skills and industry knowledge with a combined focus from IATA and Harvard ManageMentor.

Learn how to integrate risk management into your operations, maximizing operational capability, reducing costs and improving resource allocation.

This course offers a practical step-by-step approach to risk management, and demonstrates how you can improve safety performance through enhanced operational and strategic decision-making processes.

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.

Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.

Aprenda a aplicar las reglas del manual de prorrateo de pasajeros (PMP) y del acuerdo multilateral sobre prorrateo de pasajeros.

Progrese gracias a una visión de 360 grados del sector de la carga aérea.

Replantéese el sector de la carga con un punto de vista internacional centrado en la empresa, las operaciones y los fundamentos normativos. Este curso interactivo brinda la oportunidad de aprender de la mano de expertos del sector empleados por las líneas aéreas y los transitarios más importantes.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

Take an insider's look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.

Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.

Launch your career in training with a solid foundation of what it takes to be a good instructor.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

This course looks at the impact of air cargo law developments on the airline business, and provides approaches and solutions to the complex air cargo law issues.

Strengthen your understanding of air service agreements and learn how to negotiate between public and private international air law.

Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.

Explore Billing and Settlement Plan (BSP) reporting and remittance processes and BSPLink user functionality.

Explore IATA's e-freight program: the technology, readiness assessment, and how to implement the program.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Master how to conduct audits of the ground services providers with comprehensive training on ISAGO standards and methodology. 

Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks.

Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.

Manage aviation quality with a systemic, process-driven approach.

Since 2001 the challenges and risks to the aviation industry have been growing rapidly. International civil aviation has suffered a series of attacks targeting airlines, airports, and other civil infrastructures.

Learn about current security threats and how to manage security risks related to passengers and cargo. Gain knowledge of aviation security from a management perspective and explore the issues facing Aviation Security Service (Avsec) management. Review techniques to conduct business while complying with national and international legislation.

Focus on safety through error management and meet the challenges of flight and ground safety management.

Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice.

Identify and implement strategies that will reduce your costs and improve profitability.

El mercado mundial de la logística farmacéutica tiene un valor de 30.000 millones de dólares. ¿Tiene las cualificaciones necesarias para reclamar su parte?

Los productos farmacéuticos son las mercancías más reglamentadas, caras y frágiles que existen actualmente en el mundo. Este curso lo ayudará a mejorar la gestión y la manipulación de mercancías farmacéuticas mediante un examen de las necesidades de logística y las tendencias del sector médico.

Learn the latest about aviation health and safety issues from IATA.

Deliver high-quality projects while avoiding delays and cost overruns.

Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.

Learn to analyze various management options to meet current organizational challenges.

Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.

This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.

Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work.

Find out new concepts in PBN, why they have changed, and how PBN affect European strategic plans and support the SES.

Elaboración y ejecución de un plan de emergencia con una mejor comprensión de las reglamentación normativas de la OACI, el National Transportation Safety Board (NTSB) y de las autoridades nacionales.

Aprende cómo construir sistemas de gestión de seguridad (SMS) y de calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación.

Realize your leadership potential in the Air Cargo industry.

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately.

Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Learn how to develop a project management plan, define scope, and determine project requirements.

This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).

 

Building upon the lessons of QMS for Airlines, this course develops advanced quality management concepts. Acquire practical knowledge of quality risk management, learn how to effectively implement a QMS and explore the components of a successful documentation system.

Look at the key factors affecting airline performance and the revenue management methods used to measure and control them. Through a series of practical exercises, this course prepares you to make accurate forecasts and implement the right approach in your organization.

Learn how to build a management system that integrates safety, quality and risk processes in aviation operations.

Learn how to implement ICAO Safety Management Systems (SMS).

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Self Leadership is an innovative approach to tackle the challenges of a changing world by developing your potential for the benefit of the organization. The program places managers in a position to reflect actively about their current and future positions.

This course will provide you with the necessary tools to become aware of your competencies and values, and also to reposition yourself within the organization and the broader surrounding. Created to share the innovative approach to managers’ development, Self-leadership was developed by the University of Geneva Business School (HEC).

Aprenda a tratar con clientes y situaciones difíciles en toda confianza, a sacar el mayor partido de cada contacto con sus clientes y a potenciar su fidelidad.

Understand the impact of SIS on Miscellaneous and UATP interline billings and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).

Understand the impact of SIS and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).

Descubra los enfoques comunes de los requisitos y los procedimientos en el campo de la seguridad en la aviación.

Develop and manage a Safety Management System with tools to measure its performance, reduce costs, and build a safety culture.

Take a hands-on approach to Safety Management System implementation.

Conduct an assessment of your organization’s level of SMS compliance with the help of a checklist and action plan. Gain tools to facilitate implementation, promote organizational change and monitor operations continuously.

As the first of four workshops in the SMS Implementation Professional Diploma, this workshop looks at the fundamental stages of the SMS program, breaking the implementation process into projects and initiatives.

Build upon the lessons and exercises provided in the SMS Implementation Methodology and SMS Implementation Plan I courses and review the progress of your implementation projects with a panel of professionals. Based on the successful SMS program implemented in 28 airlines worldwide, this course is delivered by experienced program developers.

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

The global pharmaceutical logistics market is valued at $30 billion. Are you qualified to claim your share?

Pharmaceuticals are the most regulated, expensive, and fragile cargo moved in the world today. This course will help you improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.

Gain the knowledge required to handle, transport and manage unit load devices (ULD) in your operations.

With an increasing number of wide-bodied aircraft now in operation, ULDs have become a key element of high efficiency in air transport. Currently airlines own a floating stock of approximately .2 million ULDs to transport cargo and passenger baggage. The management of ULD assets presents a major challenge for airlines. Lost ULDs need replacing, often at considerable expense, and incorrect handling can result in damage leading to costly repairs or asset write offs.

This course provides you with working knowledge and skills of ULD handling, and complies with authority requirements for training of all persons involved in ULD operations, including the training requirements specified in FAA AC 120-85 Sec. 268, 269.

Better manage unusual and emergency Air Traffic Control situations.

学习空运货物操作的先进主题以成功的管理全球供应链上的货物运输。

在许多航空公司中，平均知识和技能水平已经变为关键的财政因素。提高货物运输业的平均知识和技能水平对提高市场份额和发展客户的忠诚度是十分必要的。这次课程的目的旨在拓宽已有基础知识和技能的员工，介绍更多的先进理念，并更深层次的介绍航空运输业的工作方式

Understand accounting terms and concepts; learn about financial statements and their construction.

Formalize your knowledge of airside and landside operations and practices.

Have you learned the theory of Safety Management Systems but are having difficulty in actually implementing the system? This course will show you practical steps to help you ensure implementation becomes embedded in your organization.

Mejore las capacidades de su instructor en materia de preparación, gestión, realización, facilitación y evaluación de los cursos de capacitación.

Benefit from IATA’s unique vantage point in Air Transport Economics. Appreciate the consolidated views of world-renowned industry specialists and organizations seeking to promote effective aviation industry development and sustainability. Gain an understanding of key issues, concepts and developments, including how aviation business planning inter-relates with current regulatory and evolving state policy issues.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

Get a head start in the industry with this insider’s view of the air transportation system.

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.

Drive a culture of excellence around customer service and communication.

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

Prepare, coordinate, and manage your team's response to airport emergencies.

Learn how to manage a profitable airport and develop your financial knowledge by improving efficiency and effectiveness.

Plan and make decisions for new infrastructure and land design, for optimal operations and high level customer service.

Improve the performance of your business related to non-aeronautical activities.

This course teaches the basics of operational aviation security (AVSEC), providing an overview of the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, gain tools to implement international security procedures within your organization.

Confront the challenges of managing airports and optimize your business performance.

Explore the principles of terminal design, manage capacity, and support your terminal operations through infrastructure design.

Aprenda los fundamentos de los requisitos reglamentarios y obtenga habilidades útiles para llevar a cabo una auditoría interna de primer nivel.

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

Understand aviation environmental challenges and responses by drawing on best practices developed within the industry. Top IATA experts will impart their knowledge on specialized subjects.

Acquire a general understanding of aviation law and its application. Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services. For non-lawyers. 

Build solid skills for greater aviation security and understand its regulations, concepts and recommended practices.

Learn to deliver exceptional security training programs.

Learn about managing greenhouse gas (GHG) emissions through inventories that help assess risk, reduce emissions, and track performance.

Understand Emissions Trading System (ETS) in the European Union. Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies. 

Familiarícese con la redición de cuentas, la credibilidad, la reputación y la supervivencia de una línea aérea en función de la respuesta aportada tras un incidente o un accidente.

Collaborate using CDM to reduce aircraft ground turnaround time and save money.

Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.

Learn about airline accountability, credibility, reputation, and survival based on the response after an incident or accident.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Learn how performance measurements enhance your organization's ability to deliver on its mission.  

Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations.

Manage the elements and processes of your organization's safety management system.

Garantice un transporte aéreo mundial seguro a través de la aplicación de reglamentaciones reforzadas, una tecnología fiable y las mejores prácticas de gestión.

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

Launch your career in training with a solid foundation of what it takes to be a good instructor.

You have successfully completed the Aviation Internal Auditor course, now boost your audit credentials even further! Learn to implement an effective and robust Internal Audit System for your organization, acquire skills to conduct a gap or root cause analysis and build corrective action plans.

Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.

Lead talent development and plan the succession for the sustainability of your organization.

Discover recent changes in international civil aviation, including the controls applied on passengers and on cargo moving through airports.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Over 5 days, learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems faced in your daily operations.

Position training at the heart of organizational growth and improvement.

Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice.

Maximize the performance of the people you manage.

Build your management skills in accounting, negotiation, marketing, and product development through IATA and Harvard ManageMentor courses.

Learn the latest about aviation health and safety issues from IATA.

Estudiar las normas y reglamentaciones internacionales con el objetivo de garantizar la conformidad con los requisitos de las certificaciones de los aeropuertos. 

Learn about the concepts and techniques of risk management based on the ISO 3100:2009 standard.

People Management and Development for Airlines (PMDA) serves as a best practice guide for airlines or other training organizations to strategically implement or strengthen their existing HR processes, focused on continuous people development, enhanced internal communications and performance.

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

I-LEAD (INTERCULTURAL LEADERSHIP ENGAGEMENT AND DEVELOPMENT) is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results. This course will introduce participants to I-LEAD’s proven methodology, models and tools. Focus areas include: cultural awareness and intelligence, team development, project planning / management, individual leadership development, meeting effectiveness, stakeholder management, and presentation / communication skills.

Understand the subtle human interactions affecting your customer’s decision-making process to successfully close the sale.

Develop the skills required to effectively lead and manage successful projects.

Stay competitive with this essential quality and customer satisfaction training.

Receive tools to develop and implement a Quality Management System (QMS) that ensures consistent service. Learn about the QMS through a breakdown of its components and specific applications within ground service operations.

Ensure your compliance with industry-wide security audit requirements.

Learn the essential airline and airport security audit requirements in ICAO Annex 17 in this advanced-level course. Become proficient in a wide range of industry standards, with in-depth reviews of international and national security programs, to conduct compliant audits and quality control across multiple security segments.

Manage aviation security and involve stakeholders during a crisis.

Master your knowledge in safe and secure Global Air Transportation through crisis management and best practices.

Descubra los enfoques comunes de los requisitos y los procedimientos en el campo de la seguridad en la aviación.

Take a hands-on approach to Safety Management System implementation.

Conduct an assessment of your organization’s level of SMS compliance with the help of a checklist and action plan. Gain tools to facilitate implementation, promote organizational change and monitor operations continuously.

As the first of four workshops in the SMS Implementation Professional Diploma, this workshop looks at the fundamental stages of the SMS program, breaking the implementation process into projects and initiatives.