Minimize costs through a better understanding of ticketing authority and the traffic documents used in BSP, including the VMPD.

Upon completing this course you will have the skills to:

• Use BSP standard documents and identify the Ticketing Authority's purpose
• Handle BSP refund notices and refund applications
• Understand ADMs and ACMs
• Analyze the resolutions and responsibilities for credit card payments

This course is recommended for:

• Accountants
• Travel agents
• Finance staff members
• Back-office personnel

• Ticketing Authority
• BSP Refunds
• ADMs and ACMs
• Document enquiry

The estimated time for completing the course is less than two hours. After completing the training module, users will write an online review test to earn a letter of completion from the IATA Training & Development Institute.  Please note that each module license/access is good for a maximum of 6 months.