Need Help?
Do you want to know how long it will take to create a User Account? Can you pay for your course by credit card? What's the enrollment deadline for the next exam session? The answer to these and many other questions about training at IATA can be found in our Frequently Asked Questions.
We also have a selection of "How to" videos explaining how to create, access or update your IATA Training account using the IATA Customer Portal.
For specific questions and inquiries, please contact a member of our team through the Customer Portal.
Need Help?
IATA Customer Portal
Visit IATA's Customer Portal, the one-stop shop for all your training questions.
You can use it to Open a Case to contact our Customer Service Team, chat live with one of our representatives or access your Training profile.
Please make sure you have your pop-ups enabled!
Please note: If you already have an IATA Training Account, please use the same email address to facilitate the IATA Customer Portal registration.
Call us on +1 (514) 390 6777
Phone lines are open on weekdays from 10:00 (UTC+8) until 18:30 (UTC-4):
- Paris: 04:00-midnight
- New York: midnight - 18:30
- Singapore: 10:00 - midnight
Alternatively, you may contact us at +41 22 770 2820 between 8:30 - 17:30 (CET) - Please note this phone number is ONLY for Training inquiries
So that we can assist you more efficiently, please have your IATA Training Profile User ID ready to provide to our customer service representative.
Login and Registration troubleshooting
In-house training
Do you want to train a group of 5 or more people at a location of your choice? Visit our in-house training webpage for more information and to contact a member of our in-house training team.