Need Help?

Do you want to know how long it will take to create a User Account? Can you pay for your course by credit card? What's the enrollment deadline for the next exam session? The answer to these and many other questions about training at IATA can be found in our Frequently Asked Questions.

We also have a selection of "How to" videos explaining how to create, access or update your IATA Training account using the IATA Customer Portal.

For specific questions and inquiries, please contact a member of our team through the Customer Portal.

Need Help?

IATA Customer Portal 

Visit IATA's Customer Portal, the one-stop-shop for all your training questions. You can use it to contact our Customer Service Team easily, including live chat, or to access your Training Account.

New to the Customer Portal?

Please make sure you have your pop-ups enabled!

Please note: If you already have an IATA Training Account, please use the same email address to facilitate the IATA Customer Portal registration.

Call us on +1 (514) 390 6777 
Phone lines are open on weekdays from 10:00 (UTC+8) until 18:30 (UTC-4):

  • Paris: 04:00-midnight
  • New York: midnight - 18:30
  • Singapore: 10:00 - midnight

Alternatively, you may contact us at +41 22 770 2820 between 8:30 - 17:30 (CET) - Please note this phone number is ONLY for Training inquiries

So that we can assist you more efficiently, please have your IATA Training Account User ID ready to provide to our customer service representative.

Login and Registration troubleshooting

In-house training

Do you want to train a group of 5 or more people at a location of your choice? Visit our in-house training webpage for more information and to contact a member of our in-house training team.