BRM & Baggage Handling Resolutions and Recommended Practices

The Baggage Reference Manual (BRM) serves as a comprehensive reference for all stakeholders involved in baggage operations. This includes ground handlers, check-in agents, supervisors, claims officers, operations and station managers, training departments, head office personnel, and anyone else who handles baggage or seeks a clearer understanding of the overall baggage process and policies.

The BRM incorporates the latest best practices in baggage operations and policy. Applying these practices helps reduce mishandled bags and associated costs, while enhancing customer satisfaction with baggage handling.

This bundle includes the latest edition of the BRM, along with relevant extracts from Baggage Related IATA Resolutions and Recommended Practices. For those who only require the BRM handbook, it can be purchased separately here.