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Emergency Response Best Practices Handbook (ERP)

The Emergency Response Best Practices Handbook (ERP) provides guidance to help airlines and ground-handling partners develop and implement effective crisis response procedures. The latest revision of the ERP handbook introduces a new section on comprehensive Family Assistance Plans. This section offers detailed, step-by-step instructions for airline managers responsible for building a Family Assistance Plan from the ground up or updating an existing one. It incorporates operational best practices, legal and regulatory compliance, and human-centred support strategies aligned with international standards.

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