IATA Ground Operations Manual (IGOM)

The IATA Ground Operations Manual (IGOM) standardizes ground handling processes and procedures to reduce the complexity between working with multiple airlines, airports and ground service providers.

Standardizing ground and ramp operations for airlines can help drive down costs, reduce the risk of aircraft damages and simplify training requirements. The IGOM has also been known as an acceptable means of compliance for a reference tool for ISAGO audits.