Passenger Agency Conference Resolution Manual (PACRM)

Through the Passenger Agency Program, travel agents play a pivotal role in enhancing and streamlining the business dynamics with all participating airlines within the market. From facilitating sales to ensuring smooth settlement processes, travel agents serve as vital intermediaries, bridging the gap between airlines and passengers.

The Passenger Agency Conference Resolutions Manual (PACRM) includes all resolutions that have been universally agreed upon by airlines to organize the Passenger Agency Program.