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Classroom Training Schedule

Find upcoming classroom courses in a location near you

Note: This schedule shows courses held at IATA Training Centers and IATA regional partner locations
Visit the exam schedule to see upcoming distance learning exam dates and locations.



August - 2017
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
23 Aug - 25 Aug
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
28 Aug - 30 Aug
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Switzerland, Geneva (IATA)
28 Aug - 1 Sep
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
United States, Miami (IATA)
28 Aug - 1 Sep
 Aprenda a aplicar el principio de la practica sobre los programas de capacitación en normativas relativas a mercancías peligrosas. Cualificaciones Profesionales para Instructores en DGR - Categorías 1, 2, 3, 6 (presencial, 5 días)
Argentina, Buenos Aires (IATA)
28 Aug - 1 Sep
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
Sweden, Stockholm (IATA)
28 Aug - 1 Sep
 This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. Document Control Systems (Classroom, 4 days)
United States, Miami (IATA)
28 Aug - 31 Aug
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Switzerland, Geneva (IATA)
28 Aug - 1 Sep
 Position training at the heart of organizational growth and improvement. Management of Training (Classroom, 5 days)
United States, Miami (IATA)
28 Aug - 1 Sep
 Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation. Aviation Security Management - Advanced (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
28 Aug - 1 Sep
Acquire the skills and knowledge to pack and ship lithium batteries by air, in compliance with the ICAO Technical Instruction and IATA Dangerous Goods Regulations (DGR). Shipping Lithium Batteries by Air (Classroom, 2 days)
South Africa, Johannesburg (SAA-RTP)
28 Aug - 29 Aug
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Dangerous Goods Regulations (DGR) - Recurrent - Category 6 (Classroom, 3 days)
Switzerland, Geneva (IATA)
29 Aug - 31 Aug
Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Crew Resource Management (CRM) Implementation (Classroom, 3 days)
Singapore, Singapore (IATA)
29 Aug - 31 Aug
Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Dynamic Pricing and Revenue Management (Classroom, 4 days)
China, Beijing (IATA)
29 Aug - 1 Sep
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques. Airline Sales Strategies - Advanced (Classroom, 4 days)
Switzerland, Geneva (IATA)
29 Aug - 1 Sep
 Learn the most up-to-date airline and government requirements pertaining to the transport of live animals by air. Live Animals Transportation (Classroom, 3 days)
China, Beijing (IATA)
30 Aug - 1 Sep

September - 2017
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Singapore, Singapore (IATA)
4 Sep - 8 Sep
 Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation. Fatigue Risk Management Systems (FRMS) (Classroom, 3 days)
Switzerland, Geneva (IATA)
4 Sep - 6 Sep
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
Singapore, Singapore (IATA)
4 Sep - 8 Sep
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Spain, Madrid (IATA)
4 Sep - 8 Sep
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
4 Sep - 8 Sep
Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor. IOSA Auditor Training (Classroom, 5 days)
Germany, Frankfurt (IOSA)
4 Sep - 8 Sep
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
Singapore, Singapore (IATA)
4 Sep - 7 Sep
 Learn how to manage air traffic services complying with the objectives of the ICAO Global ATM System. CNS/ATM Planning Master Class (Classroom, 5 days)
Expeditors (private exams)
4 Sep - 8 Sep
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
Canada, Montreal (IATA)
5 Sep - 7 Sep
Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Dynamic Pricing and Revenue Management (Classroom, 4 days)
United Kingdom, London (IATA)
5 Sep - 8 Sep
 Learn how to develop a state aviation legal and regulatory reform project management plan, for civil aviation authorities. CAA Compliance with ICAO SARPS* (Classroom, 5 days)
United States, Miami (IATA)
5 Sep - 8 Sep
Acquire the skills and knowledge to pack and ship lithium batteries by air, in compliance with the ICAO Technical Instruction and IATA Dangerous Goods Regulations (DGR). Shipping Lithium Batteries by Air (Classroom, 2 days)
Italy, Rome (IATA)
6 Sep - 7 Sep
Providing (non-finance) managers with a solid understanding of financial and accounting processes that you will encounter in your everyday work. Accounting and Finance for Non-Finance Managers (Classroom, 3 days)
South Africa, Johannesburg (ATNS-RTP)
6 Sep - 8 Sep
 Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process. Operational Risk Management (ORM) in Civil Aviation (Classroom, 5 days)
Saudi Arabia, Jeddah (SACA-RTP)
10 Sep - 14 Sep
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Italy, Rome (IATA)
11 Sep - 15 Sep
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Canada, Montreal (IATA)
11 Sep - 15 Sep
Gain a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Cargo Sales and Key Account Management (Classroom, 4 days)
China, Beijing (IATA)
11 Sep - 14 Sep
 Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services. Standard Line Maintenance Agreements (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
Learn how to bring the necessary discipline and control to your operations with a strategy to identify problems, assign resources, and evaluate the effectiveness of your system. Quality Management System (QMS) Implementation (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. Emergency Planning and Response for Airlines (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
Acquire a general understanding of aviation law relevant to air navigation services, airlines, civil aviation authorities and airports. Aviation Law for Managers (non-lawyers) (Classroom, 5 days)
Belgium, Brussels (IATA)
11 Sep - 15 Sep
 Build on your knowledge of SMS, examining hazard and risk management, SMS operation, safety assurance and strategic integration. Advanced Safety Management Systems (SMS) in Civil Aviation (Classroom, 5 days)
Spain, Madrid (IATA)
11 Sep - 15 Sep
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry. Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (Classroom, 5 days)
China, Beijing (IATA)
11 Sep - 15 Sep
 Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
 This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Instructional Techniques (Classroom, 5 days)
Canada, Montreal (IATA)
11 Sep - 15 Sep
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
United States, Miami (IATA)
11 Sep - 15 Sep
Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor. IOSA Auditor Training (Classroom, 5 days)
United States, Denver (IOSA)
11 Sep - 15 Sep
Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor. IOSA Auditor Training (Classroom, 5 days)
United Kingdom, Brighton (IOSA)
11 Sep - 15 Sep
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Greece, Athens (MAS-RTP)
11 Sep - 15 Sep
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Turkey, Istanbul (TKAA-RTP)
11 Sep - 13 Sep
 Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices. Management of Aviation Quality and Service (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
11 Sep - 15 Sep
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
Panama, Panama City (IATA)
11 Sep - 14 Sep
 Systematically design, develop, implement, and evaluate training using an instructional design model. Instructional Design (Classroom, 5 days)
Kenya, Nairobi (KQ-RTP)
11 Sep - 15 Sep
 This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. Document Control Systems (Classroom, 4 days)
Kenya, Nairobi (KQ-RTP)
11 Sep - 14 Sep
 Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. Change Management (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
 Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. Passenger Interline Accounting and Control (Classroom, 5 days)
Kenya, Nairobi (KQ-RTP)
11 Sep - 15 Sep
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Dangerous Goods Regulations (DGR) - Recurrent - Category 6 (Classroom, 3 days)
Jordan, Amman (IATA)
12 Sep - 14 Sep
 Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, and enhance operations. Managing Air Cargo Operations (Classroom, 4 days)
Netherlands, Amsterdam (IATA)
12 Sep - 15 Sep
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
Canada, Montreal (IATA)
12 Sep - 15 Sep
This workshop will teach you how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit. ISAGO for Ground Service Providers (Classroom)
China, Beijing (IATA)
12 Sep - 15 Sep
 员工每 24 个月都要按照最新的危险品运输条例进行 DGR 培训。这种继续教育课程提供了当前危险品的法律要求、操作限制、包装指示等知识. 危险品规则– 复训
China, Shanghai (IATA)
13 Sep - 15 Sep
Plan your organization’s finances to maintain compliance and high standards to address new security regulations and effectively optimize your security and protection costs. Security Financial Planning and Optimization (Classroom, 3 days)
United States, Miami (IATA)
13 Sep - 15 Sep
This course will provide you with a high level overview of the aviation industry and how to influence a national or organizational aviation agenda. Executive Aviation Policy (Classroom, 3 days)
Nigeria, Lagos (IATA)
13 Sep - 15 Sep
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Bahrain (GAA-RTP)
17 Sep - 21 Sep
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
Bahrain (GAA-RTP)
17 Sep - 21 Sep
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Oman, Muscat (OAMC-RTP)
17 Sep - 21 Sep
 Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
United Kingdom, London (IATA)
18 Sep - 22 Sep
 Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices. Aviation Security Management (Classroom, 5 days)
Canada, Montreal (IATA)
18 Sep - 22 Sep
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
 了解与运输危险品有关的 法律要求、操作限制、包装指示、标记、标签和文件条例. 危险品规则 –初训
China, Shanghai (IATA)
18 Sep - 22 Sep
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
Nigeria, Lagos (IATA)
18 Sep - 22 Sep
 Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. Air Cargo Management (Classroom, 5 days)
Canada, Montreal (IATA)
18 Sep - 22 Sep
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Total Quality Management (TQM) for Airports (Classroom, 5 days)
Canada, Montreal (IATA)
18 Sep - 22 Sep
Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations. Safety Management Systems (SMS) for Airlines (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
Gain a comprehensive overview of the effect and management of human factors in aviation with this foundation course. Human Factors in Aviation (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
 Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents. Managing Accident Prevention and Investigation (Classroom, 5 days)
Spain, Madrid (IATA)
18 Sep - 22 Sep
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
18 Sep - 22 Sep
 Systematically design, develop, implement, and evaluate training using an instructional design model. Instructional Design (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
 Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. Human Resources Management (Classroom, 5 days)
United States, Miami (IATA)
18 Sep - 22 Sep
This course will teach you the fundamentals of project management. Project Management Essentials (30 PDUs, classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
Gain the knowledge needed to bring out the best in the people you manage Managing People Performance (Classroom, 5 days)
Italy, Rome (IATA)
18 Sep - 22 Sep
 Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers. Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
18 Sep - 22 Sep
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Hong Kong SAR, Hong Kong (JAA-RTP)
18 Sep - 22 Sep
Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs) IOSA Airline Auditor – Flight Operations (FLT) Discipline (Classroom, 3 days)
Canada, Montreal (IATA)
18 Sep - 20 Sep
 Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days)
Turkey, Istanbul (TKAA-RTP)
18 Sep - 20 Sep
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Turkey, Istanbul (TKAA-RTP)
18 Sep - 22 Sep
 Analice las disposiciones cruciales de los contratos de arrendamiento operativo y de financiamiento de aeronaves. Adquisición y Financiamiento de Aeronaves (presencial, 4 días)
Peru, Lima (IATA)
18 Sep - 21 Sep
 Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career. Air Transportation Management (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
18 Sep - 22 Sep
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Brazil, Sao Paulo (IATA)
18 Sep - 22 Sep
Ensure your airline receives its correct cargo revenue entitlement in the current high cost and competitive environment. Cargo Proration (Classroom, 5 days)
China, Beijing (IATA)
18 Sep - 22 Sep
 This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Instructional Techniques (Classroom, 5 days)
Kenya, Nairobi (KQ-RTP)
18 Sep - 22 Sep
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
South Africa, Johannesburg (SAA-RTP)
18 Sep - 22 Sep
Adquirir las habilidades y conocimientos necesarios para embalar y transportar las pilas y baterías de ión de litio y de metal de litio por vía aérea Transporte de baterías de litio por vía aérea (presencial, 2 días)
Colombia, Bogota (IATA)
18 Sep - 19 Sep
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Dangerous Goods Regulations (DGR) - Recurrent - Category 6 (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
This train-the-trainer course lets you practice teaching techniques that will make your CRM training effective and motivating for your students. Crew Resource Management for Instructors (CRMI) - (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
 Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network. Route Forecasting and Development (Classroom, 4 days)
United States, Miami (IATA)
19 Sep - 22 Sep
 Marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques and distribution channels. Airline Marketing - Advanced (Classroom, 4 days)
Switzerland, Geneva (IATA)
19 Sep - 22 Sep
Learn how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Aviation Policy and Advocacy (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom, 3 days)
China, Beijing (IATA)
20 Sep - 22 Sep
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Egypt, Cairo (AACO-RTP)
20 Sep - 21 Sep
Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist. IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (Classroom, 2 days)
Canada, Montreal (IATA)
21 Sep - 22 Sep
 Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management. Aviation and the Environment (Classroom, 5 days)
Jordan, Amman (IATA)
24 Sep - 28 Sep
 Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Airline Business Foundations - University of Geneva (Classroom, 3 days)
Switzerland, Geneva (UoG-AV)
24 Sep - 26 Sep
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Sep - 29 Sep
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Dangerous Goods Regulations (DGR) - Recurrent - Category 6 (Classroom, 3 days)
Nigeria, Lagos (IATA)
25 Sep - 27 Sep
 Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Cargo Skills and Procedures (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Sep - 29 Sep
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
United Kingdom, London (IATA)
25 Sep - 29 Sep
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Canada, Montreal (IATA)
25 Sep - 29 Sep
 Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document. SGHA-SLA and Effective Negotiation Behaviors (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Sep - 29 Sep
Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations. Safety Management Systems (SMS) for Airlines (Classroom, 5 days)
United States, Miami (IATA)
25 Sep - 29 Sep
 Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident. Safety Interviewing of Aviation Agents and Witnesses (Classroom, 5 days)
Spain, Madrid (IATA)
25 Sep - 29 Sep
Improve your communication and presentation skills in a multicultural environment. Effective Communication Skills (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Sep - 29 Sep
Further develop your project planning skills and acquire practical techniques to deal with real projects. Project Management - Advanced (30 PDUs, classroom, 5 days)
Canada, Montreal (IATA)
25 Sep - 29 Sep
This course will help your organization determine where to start in what can seem like a never-ending effort to protect your information and systems. Aviation Cyber Security (Classroom, 3 days)
Greece, Athens (MAS-RTP)
25 Sep - 27 Sep
Further develop your project planning skills and acquire practical techniques to deal with real projects. Project Management - Advanced (30 PDUs, classroom, 5 days)
Turkey, Istanbul (TKAA-RTP)
25 Sep - 29 Sep
 Knowledge and skills to pack and ship shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. Dangerous Goods Regulations (DGR) – Shippers and Packers - Category 1, 2 (Classroom, 3 days)
Canada, Montreal (IATA)
25 Sep - 27 Sep
In accordo al Regolamento (UE) 2015/1998, punto 11.5.2 , l'istruttore security deve ricevere una formazione ed informazione su base regolare sugli sviluppi nel campo specifico. Recurrent Aviation Security Training - Italian (Classroom, 3 days) - Classroom - italiano
Italy, Rome (IATA)
25 Sep - 27 Sep
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Panama, Panama City (IATA)
25 Sep - 29 Sep
 Aplique los avances más recientes de la gestión de riesgos a las operaciones aéreas cotidianas de su organización y en todos los niveles del proceso de toma de decisiones. Gestión de riesgos operacionales (ORM) y aviación civil (presencial, 5 días)
Argentina, Buenos Aires (IATA)
25 Sep - 29 Sep
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Germany, Frankfurt (FRA-RTP)
26 Sep - 29 Sep
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
26 Sep - 28 Sep
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM) IGOM Implementation and Standardized Procedures (Classroom, 3 days)
United States, Miami (IATA)
26 Sep - 28 Sep
 Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage. Safety Risk Management (Classroom, 3 days)
China, Beijing (IATA)
26 Sep - 28 Sep
Build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. Train the Trainer - Advanced (Classroom, 3 days)
Singapore, Singapore (IATA)
26 Sep - 28 Sep
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom, 3 days)
South Africa, Johannesburg (ATNS-RTP)
27 Sep - 29 Sep
This course will provide you with the insight and knowledge of indirect tax, direct tax, and the tax treatment of flight and cabin crew members. Tax Planning and Compliance for International Airline Professionals (Classroom, 3 days)
Ireland, Dublin (WFS-IATA)
27 Sep - 29 Sep
 Benefit from IATA's unique vantage point in air transport economics. Examine key issues and concepts including how regulatory and state policies affect the aviation value chain and airline profitability. Air Transport Economics - University of Geneva (Classroom, 3 days)
Switzerland, Geneva (UoG-AV)
28 Sep - 30 Sep

October - 2017
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Switzerland, Geneva (IATA)
2 Oct - 6 Oct
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
2 Oct - 6 Oct
This is course will show you how to train personnel at all levels about the intricacies of shipping infectious substances by air. Infectious Substances Transport - Train the Trainer (Classroom, 5 days)
Switzerland, Geneva (IATA)
2 Oct - 6 Oct
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Singapore, Singapore (IATA)
2 Oct - 6 Oct
 Learn the techniques and strategies to plan a comprehensive dangerous goods training program Instructional Techniques for DGR - Categories 4, 5, 7, 8, 9, 10, 11, 12 (Classroom, 5 days)
Canada, Montreal (IATA)
2 Oct - 6 Oct
 Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization. Airport Extreme Weather Operations and Planning (Classroom, 4 days)
United Kingdom, London (IATA)
2 Oct - 5 Oct
This course prepares you to conduct consistent audits and drive continuous improvement within your organization. Aviation Internal Auditor (Classroom, 5 days)
Switzerland, Geneva (IATA)
2 Oct - 6 Oct
Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations. Safety Management Systems (SMS) for Airlines (Classroom, 5 days)
Singapore, Singapore (IATA)
2 Oct - 6 Oct
 Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage. Safety Risk Management (Classroom, 3 days)
United States, Miami (IATA)
2 Oct - 4 Oct
 Learn to manage an aircraft recovery event. Aircraft Recovery (Classroom, 5 days)
Canada, Montreal (IATA)
2 Oct - 6 Oct
 Learn how to execute the delivery of sustainable civil aviation regulatory and operational services, to meet national air transportation policies and objectives. Senior Civil Aviation Management (Classroom, 10 days)
Singapore, Singapore (IATA)
2 Oct - 13 Oct
Obtain the necessary skills to manage civil aviation policy and regulation. Managing Aviation Policy and Regulation (Classroom, 5 days)
Canada, Montreal (IATA)
2 Oct - 6 Oct
 Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process. Operational Risk Management (ORM) in Civil Aviation (Classroom, 5 days)
Singapore, Singapore (IATA)
2 Oct - 6 Oct
 Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services. Legal and Financial Issues for Air Navigation Service Providers (Classroom, 5 days)
Luxembourg, Luxembourg (EC-IATA)
2 Oct - 6 Oct
 If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Airline Business Foundations (Classroom, 5 days)
Italy, Rome (IATA)
2 Oct - 6 Oct
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Singapore, Singapore (IATA)
2 Oct - 6 Oct
 Gain a solid knowledge of modern ANSP business management practices that will help you guide your organization to success. Management of Air Navigation Services (Classroom, 5 days)
Luxembourg, Luxembourg (EC-IATA)
2 Oct - 6 Oct
El estudio de los factores humanos intenta comprender el comportamiento y el desempeño humanos. Factores Humanos en la Aviación (presencial, 5 días)
Colombia, Bogota (IATA)
2 Oct - 6 Oct
Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes. Airline Distribution Strategies and e-Commerce (Classroom, 5 days)
United States, Miami (IATA)
2 Oct - 6 Oct
This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company. Lean - Six Sigma in Aviation (Classroom, 5 days)
Switzerland, Geneva (IATA)
2 Oct - 6 Oct
 Learn the key elements necessary to manage a successful air cargo company. Air Cargo Management - University of Geneva (Classroom, 3 days)
Switzerland, Geneva (UoG-AV)
2 Oct - 4 Oct
 Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network. Route Forecasting and Development (Classroom, 4 days)
Turkey, Istanbul (TKAA-RTP)
2 Oct - 5 Oct
Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management Aviation and the Environment with ATAG Global Sustainable Aviation Summit (Classroom, 5 days)
Switzerland, Geneva (IATA)
2 Oct - 6 Oct
Improve your overall understanding of the required actions and complexities involved in the transfer of airport operations or ownership from government entities to private sector investors and operators. Airport Privatization and Transfer of Ownership (Classroom, 3 days)
Switzerland, Geneva (IATA)
3 Oct - 5 Oct
Learn the requirements of the healthcare industry for an air cargo logistics service provider, to become a player in the pharmaceutical logistics market. Temperature Controlled Cargo Operations (Classroom, 3 days)
Spain, Madrid (IATA)
3 Oct - 5 Oct
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices. ISAGO for Auditors (Classroom, 4 days)
United States, Miami (IATA)
3 Oct - 6 Oct
 Want to save 3% to 5% on your fuel bill? Perform a fuel efficiency audit of your own organization and undertake a structured implementation and cultural change program. Fuel Efficiency and Conservation (Classroom, 3 days)
Switzerland, Geneva (IATA)
3 Oct - 5 Oct
An in depth review of New Distribution Capability (NDC) for airlines to build your business case and deployment options for your distribution strategy. Airlines Understanding and Adopting NDC (Classroom, 3.5 days)
Turkey, Istanbul (TKAA-RTP)
3 Oct - 6 Oct
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
4 Oct - 6 Oct
Learn the requirements of the healthcare industry for an air cargo logistics service provider, to become a player in the pharmaceutical logistics market. Temperature Controlled Cargo Operations (Classroom, 3 days)
United States, Miami (IATA)
4 Oct - 6 Oct
Learn how to train to improve performance, introduce safer operations, and reduce costs in your airline while ensuring compliance with ICAO SMS requirements. Safety Management Systems (SMS) - Train the Trainer (Classroom, 3 days)
Belgium, Brussels (IATA)
4 Oct - 6 Oct
Learn how to implement Resolution 753, a new requirement for IATA members to track baggage. Baggage Tracking – Implementation and Compliance (Classroom, 3 days)
Canada, Montreal (IATA)
4 Oct - 6 Oct
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Egypt, Cairo (AACO-RTP)
8 Oct - 12 Oct
 Marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques and distribution channels. Airline Marketing - Advanced (Classroom, 4 days)
Jordan, Amman (AACO-RTP)
8 Oct - 11 Oct
 Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices. Aviation Security Management (Classroom, 5 days)
Singapore, Singapore (IATA)
9 Oct - 13 Oct
 Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation. Aviation Security Management - Advanced (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Oct - 13 Oct
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
Italy, Rome (IATA)
9 Oct - 13 Oct
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Oct - 13 Oct
An in-depth exploration of the fundamentals of cargo airline business management strategy, skills, and development tools. Cargo Airline Management with Business Simulation (Classroom, 5 days)
United Kingdom, London (IATA)
9 Oct - 13 Oct
 Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Cargo Skills and Procedures (Classroom, 5 days)
Switzerland, Geneva (IATA)
9 Oct - 13 Oct
 Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage. Safety Risk Management (Classroom, 3 days)
Belgium, Brussels (IATA)
9 Oct - 11 Oct
 Profit from the best practices of international leaders in Air Navigation Service Provision to reduce your costs and improve your operating result without compromising your safety performance. Cost Reduction Strategies for Air Navigation Service Providers (ANSPs) (Classroom, 5 days)
Luxembourg, Luxembourg (EC-IATA)
9 Oct - 13 Oct