Optimize your planning by understand airport slot principles and systems.

Learn how to implement ICAO Safety Management Systems (SMS).

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Focus on safety in a cargo environment by properly investigating accidents and developing effective prevention programs.

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Acquire a solid understanding of airline contractual agreements.

Sign better deals by improving your tactics and techniques.

学习空运货物操作的先进主题以成功的管理全球供应链上的货物运输。

在许多航空公司中，平均知识和技能水平已经变为关键的财政因素。提高货物运输业的平均知识和技能水平对提高市场份额和发展客户的忠诚度是十分必要的。这次课程的目的旨在拓宽已有基础知识和技能的员工，介绍更多的先进理念，并更深层次的介绍航空运输业的工作方式

安全是你的责任!

您的公司采取安全保护措施了吗？您了解与运输危险品有关的法律要求、操作限制、包装指示、标记、标签和文件条例吗？本课程根据最新版的IATA危险品规则手册，提供了验收、处理和运输危险品的知识和技能。

Learn strategic management, civil aviation master planning and operational planning; for CAAs and Air Navigation Service Providers.

Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.

Review the ISAGO Standards and Recommended Practices as per the Ground Operations Standards manual. Leave this workshop with operational tools and skills to use in your organization. Learn the IATA Safety Audit for Ground Operations (ISAGO), including standards, practices, and audit methods.

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Staff needs to undergo DGR training every 24 months on the latest regulations and trends related to the carriage of dangerous goods. This refresher course provides awareness of the current legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations for dangerous goods, all in accordance with the current edition of IATA Dangerous Goods Regulations manual.

Understand the key roles and activities in running a travel distribution business and learn travel management principles and strategies. 

Gain knowledge of the interdependence between transportation and tourism and identify modern tourism trends. Learn how to develop leadership skills within an agency to drive high performance, and how the key to travel sales success is through customer-centricity.

Develop best practices for jet fuel management.

Learn aircraft weight and balance theory and principles.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).

 

Position training at the heart of organizational growth and improvement.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Develop a solid foundation for your cargo career by learning the fundamentals of Cargo skills and procedures.

Operating procedures in the air cargo field may seem complex in terms of the methods used for the handling or air cargo. This is a step-by-step training course that will provide you with a solid cargo knowledge, skills and capabilities, leading to a more efficient working environment

Ensure your compliance with industry-wide security audit requirements.

Learn the essential airline and airport security audit requirements in ICAO Annex 17 in this advanced-level course. Become proficient in a wide range of industry standards, with in-depth reviews of international and national security programs, to conduct compliant audits and quality control across multiple security segments.

Manage aviation security and involve stakeholders during a crisis.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Confront the challenges of managing airports and optimize your business performance.

Understand aircraft airworthiness and maintenance requirements.

Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.

This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.

Launch your career in training with a solid foundation of what it takes to be a good instructor.

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.

Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Explore how effective communication skills is crucial to the success of a business.

Optimize your planning by understand airport slot principles and systems.

Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.

Deliver high-quality projects while avoiding delays and cost overruns.

Learn to access the right information to make the right decisions in your security operations.

This course takes an in-depth look at industry regulations and best practices to help security managers understand, analyze and prevent threats.

了解航空公司和政府允许的活体动物航空运输的最新要求。

如果你负责验收或航空运输活体动物，你必须知道如何使用和按照IATA活体动物运输规程(LAR)。IATA LAR是利用航空以安全、人性和划算的方式运输活体动物的全球标准和基本指南。无论你是托运人、货运代理公司、航空公司还是动物护理的专业人员，都必须具备LAR的应用知识来确保动物以最人性化的方式进行运输并遵循航空法规和动物福利标准。

Learn how to implement ICAO Safety Management Systems (SMS).

The global pharmaceutical logistics market is valued at $30 billion. Are you qualified to claim your share?

Pharmaceuticals are the most regulated, expensive, and fragile cargo moved in the world today. This course will help you improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Learn to manage an aircraft recovery event.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Develop the skills required to effectively lead and manage successful projects.

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.

Improve your response to extreme security situations in a series of simulation exercises.

From minor inflight incidents to bomb threats and hijacking situations, this course takes practical approach to in-flight security. Learn industry-wide standards and techniques used to handle passenger disturbances then put them into practice in the safety of the classroom.

Aprenda a aplicar las reglas del manual de prorrateo de pasajeros (PMP) y del acuerdo multilateral sobre prorrateo de pasajeros.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Lead talent development and plan the succession for the sustainability of your organization.

获取安全运输易腐货物所需的知识并遵守行业标准。

这个为期2天的易腐货物处理培训是当今市场上最全面最可靠的培训。它为您提供了航空运输易腐货物的扎实的课题背景、最新的应用知识。

Develop the skills required to effectively lead and manage successful projects.

Learn how to implement ICAO Safety Management Systems (SMS).

Position training at the heart of organizational growth and improvement.

Safety compliance in airside safety operations is key to avoiding costly incidents and damaging accidents. This course will demonstrate how to align with the latest best practices and regulations, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Develop a solid foundation for your cargo career by learning the fundamentals of Cargo skills and procedures.

Operating procedures in the air cargo field may seem complex in terms of the methods used for the handling or air cargo. This is a step-by-step training course that will provide you with a solid cargo knowledge, skills and capabilities, leading to a more efficient working environment

Improve the performance of your business related to non-aeronautical activities.

Learn about the concepts and techniques of risk management based on the ISO 3100:2009 standard.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing.

Defina la parte que le corresponde según los acuerdos multilaterales sobre prorrateo de pasajeros (MPA-P).

Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks.

Understand payment card transactions from authorization to settlement. Learn about fraud prevention, remediation and why Payment Card Industry Security Standard (PCI DSS) is an important step in protecting cardholder data.

Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules.

Understand the complex factors affecting airline success and profitability.

Use the IATA Standard Ground Handling Agreement to its fullest as a commercial agreement and services description document.

This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Through technical training and exercises replicating today's global marketplace, gain skills to enhance cooperation, efficiency and savings in your negotiations.

Learn about airline accountability, credibility, reputation, and survival based on the response after an incident or accident.

Learn about airline accountability, credibility, reputation, and survival based on the response after an incident or accident.

Learn from IATA best practices and industry knowledge to stay on top of the latest documentation control trends. This course will provide you with tools to identify forged documents and potentially disruptive passengers, saving your airline from costly delays and penalties.

Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Prepare, coordinate, and manage your team's response to airport emergencies.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Use the IATA Standard Ground Handling Agreement to its fullest as a commercial agreement and services description document.

This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Through technical training and exercises replicating today's global marketplace, gain skills to enhance cooperation, efficiency and savings in your negotiations.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

Learn the technical aspects about shipping infectious substances by air (Division 6.2).

Get a head start in the industry with this insider’s view of the air transportation system.

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

Estudie la importancia de los factores humanos en el control de seguridad.

Descubra los métodos de control más recientes y aprenda a sacarles provecho para optimizar sus operaciones. Aprenda a detectar los indicios y comportamientos sospechosos antes incluso de entrar en contacto con un pasajero. Así, podrá aumentar la eficiencia de sus operaciones y reducir el tiempo de espera.

Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU).

Manage aviation quality with a systemic, process-driven approach.

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Improve your technical and customer service skills to assist passengers according to industry standards.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.

Understand the impact of SIS and how to prepare for its implementation, as described in the Integrated Settlement Participation Guide (ISPG).

Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization. Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles due to weather and the solutions to address them.

Understand accounting terms and concepts; learn about financial statements and their construction.

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. 

Evaluate the capabilities and limitations of your technology and team to create efficiency in your screening operations.

Use this course’s assessment techniques to identify areas for improvement in your operations. Develop your staff by implementing stringent recruitment processes and recurrent training programs. Improve the use of your screening technology with the most current information on industry threats, new technologies and x-ray screening techniques.

Forecasting tools and alternatives to implement in your organization.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Staff needs to undergo DGR training every 24 months on the latest regulations and trends related to the carriage of dangerous goods. This refresher course provides awareness of the current legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations for dangerous goods, all in accordance with the current edition of IATA Dangerous Goods Regulations manual.

Learn how to develop a project management plan, define scope, and determine project requirements.

Adquiera los conocimientos necesarios para garantizar un transporte sin riesgo de las mercancías peligrosas y la conformidad con las normas del sector.

Este curso de capacitación de dos días es el más exhaustivo y fiable en materia de manipulación de mercancías perecederas que sea ofrecido actualmente. Proporciona una formación sólida sobre esta problemática y un conocimiento práctico de las normativas más recientes relativas al transporte aéreo de mercancías perecederas.

Learn about airline accountability, credibility, reputation, and survival based on the response after an incident or accident.

Deliver high-quality projects while avoiding delays and cost overruns.

Improve how you manage a commercially successful airport.

Acquire a general understanding of aviation law and its application. Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services. For non-lawyers. 

Develop and manage a Safety Management System with tools to measure its performance, reduce costs, and build a safety culture.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Improve your response to extreme security situations in a series of simulation exercises.

From minor inflight incidents to bomb threats and hijacking situations, this course takes practical approach to in-flight security. Learn industry-wide standards and techniques used to handle passenger disturbances then put them into practice in the safety of the classroom.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Over 5 days, learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems faced in your daily operations.

安全是你的责任!

您的公司采取安全保护措施了吗？您了解与运输危险品有关的法律要求、操作限制、包装指示、标记、标签和文件条例吗？本课程根据最新版的IATA危险品规则手册，提供了验收、处理和运输危险品的知识和技能。

Benchmark, control and reduce maintenance and engineering-related costs.

Reconcile the increasing demand for air transport with the need to minimize its environmental impacts. This course pays special attention to noise, local air quality and other green challenges faced by airports.

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Gain knowledge of aircraft operating leases and various types of aircraft financing.

Take an insider's look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.

Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Stay competitive with this essential quality and customer satisfaction training.

Receive tools to develop and implement a Quality Management System (QMS) that ensures consistent service. Learn about the QMS through a breakdown of its components and specific applications within ground service operations.

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Learn from IATA best practices and industry knowledge to stay on top of the latest documentation control trends. This course will provide you with tools to identify forged documents and potentially disruptive passengers, saving your airline from costly delays and penalties.

Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.

Handle unused taxes, fees, and charges when a ticket is submitted for rerouting.

Learn how to build a management system that integrates safety, quality and risk processes in aviation operations.

Prepare your business to meet the latest cargo security regulations.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

Maximize the performance of the people you manage.

Learn how to manage, plan, budget and support your staff and crew.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Use the IATA Standard Ground Handling Agreement to its fullest as a commercial agreement and services description document.

This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Through technical training and exercises replicating today's global marketplace, gain skills to enhance cooperation, efficiency and savings in your negotiations.

Learn to deliver exceptional security training programs.

Safety Management Systems (SMS) are an essential part of operating in today’s aviation industry. This course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

The use of Business Intelligence reports and the way we analyze them can make the difference in how successful is our company. This course aims at developing your Business Intelligence skills by using passenger, cargo and airport data to form a strong strategy decision.

Build your project management experience by sharing tools and tips with other experienced managers.

Learn to access the right information to make the right decisions in your security operations.

This course takes an in-depth look at industry regulations and best practices to help security managers understand, analyze and prevent threats.

Benchmark, control and reduce maintenance and engineering-related costs.

Learn how to develop a state aviation legal and regulatory reform project management plan, for civil aviation authorities.

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. 

Strengthen your understanding of air service agreements and learn how to negotiate between public and private international air law.

Learn how to properly manage and control the procurement process with your suppliers.

Launch your career in training with a solid foundation of what it takes to be a good instructor.

Explore how effective communication skills is crucial to the success of a business.

Understand the purpose of Maintenance Schedule or Programs and its added value to enhance the operational safety of an airline.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

Learn how to implement ICAO Safety Management Systems (SMS).

使用最新的ICAO和IATA的修正案和指令重新确认你24个月的ICAO/IATA DGR要求。

员工每24个月都要按照最新的危险品运输条例进行DGR培训。这种继续教育课程提供了当前危险品的法律要求、操作限制、包装指示、标记、标签和文件规定的意识，所有的这些都按照最新版的IATA危险品规则手册。

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Staff needs to undergo DGR training every 24 months on the latest regulations and trends related to the carriage of dangerous goods. This refresher course provides awareness of the current legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations for dangerous goods, all in accordance with the current edition of IATA Dangerous Goods Regulations manual.

Understand how civil aviation regulatory and operational services can meet national air transportation policies and objectives.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

A must-have for today’s competitive airlines and industry-related organizations looking to achieve quality assurance standards.

Gain the skills you need to develop an efficient Quality Management System that meets regulatory requirements and delivers on your customers’ expectations for quality and safety. In-depth content led by IATA experts covers the essential components of a robust Quality Management System.

Stay competitive with this essential quality and customer satisfaction training.

Receive tools to develop and implement a Quality Management System (QMS) that ensures consistent service. Learn about the QMS through a breakdown of its components and specific applications within ground service operations.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Learn the special ground service requirements for business aviation aircraft handling.

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA). This niche market requires a higher level of service and customization from fixed-base operators. Learn from applied best practices in commercial airline ground operations to build a profitable business model.  Equip yourself to meet client expectations and deliver consistent service.

Improve the effectiveness of the Safety Management System using a comprehensive assessment methodology.

Estudie los aspectos técnicos del transporte aéreo de sustancias infecciosas (División 6.2.).

Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.

Understand safety oversight in civil aviation, and be able to address findings of the ICAO Universal Safety Oversight Program (USOAP).

Prepare your business to meet the latest cargo security regulations.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

Understand and implement Safety Management Systems at aerodromes and airports.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Staff needs to undergo DGR training every 24 months on the latest regulations and trends related to the carriage of dangerous goods. This refresher course provides awareness of the current legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations for dangerous goods, all in accordance with the current edition of IATA Dangerous Goods Regulations manual.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.

Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.

Understand the purpose of Maintenance Schedule or Programs and its added value to enhance the operational safety of an airline.

Look at the topics driving aviation business: airline economics, strategy, structure, technology and environmental initiatives.

Develop total quality management (TQM) to achieve organizational effectiveness in an airport environment.

Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

¡La seguridad es su responsabilidad!

¿Su compañía ha tomado las precauciones de seguridad adecuadas? ¿Está usted al corriente de los requisitos normativos, restricciones operacionales, instrucciones de embalaje, de etiquetado y de marcado, así como de las normativas relativas a la documentación en el área del transporte de mercancías peligrosas? 

Este curso aporta los conocimientos y las capacidades necesarias para aceptar, manipular y procesar los cargamentos que contengan mercancías peligrosas, tal y como se describe en el manual de la IATA sobre las reglamentaciones jurídicamente vinculantes en materia de mercancías peligrosas.

Position training at the heart of organizational growth and improvement.

Learn how to manage, plan, budget and support your staff and crew.

Lead your ramp team to consistently service multiple aircraft types.

Learn the essential technical aspects of aircraft handling to optimize your use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Build your project management experience by sharing tools and tips with other experienced managers.

Guidelines to prepare your team for mobilization and action in an emergency situation.

Preparation is key as Ground Service Providers are increasingly required to assist or represent customer airlines in emergency situations. This course shows you how to implement an Emergency Response Plan and get your team ready to react in the event of an incident or accident.

Learn to access the right information to make the right decisions in your security operations.

This course takes an in-depth look at industry regulations and best practices to help security managers understand, analyze and prevent threats.

Crew Resource Management (CRM) is essential to optimize the use of all available resources; equipment, procedures and people, while improving safety. This course will show you how to apply it in your organization.

Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.

Understand aviation environmental challenges and responses by drawing on best practices developed within the industry. Top IATA experts will impart their knowledge on specialized subjects.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

The global pharmaceutical logistics market is valued at $30 billion. Are you qualified to claim your share?

Pharmaceuticals are the most regulated, expensive, and fragile cargo moved in the world today. This course will help you improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Discover recent changes in international civil aviation, including the controls applied on passengers and on cargo moving through airports.

Understand the purpose of Maintenance Schedule or Programs and its added value to enhance the operational safety of an airline.

Learn to manage an aircraft recovery event.

Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.

This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.

Bringing profitable new business to an airport is challenging, and understanding the challenges in the facilitation of air cargo business is key for airport operations to develop the cargo business.

Learn about the air cargo industry from the inside; understand what drives the business; how decisions are made; the financial impact of air cargo and how to bring more air cargo business to your airport.

Explore how effective communication skills is crucial to the success of a business.

Learn to access the right information to make the right decisions in your security operations.

This course takes an in-depth look at industry regulations and best practices to help security managers understand, analyze and prevent threats.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Confront the challenges of managing airports and optimize your business performance.

Plan or expand world-class airports with IATA best practices and the Airport Development Reference Manual (ADRM).

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Los estudios científicos demuestran que se aprende mejor practicando. Este principio se aplica igualmente a los programas de capacitación en normativas relativas a mercancías peligrosas (DGR)

La gran dificultad para los profesionales que diseñan e imparten cursos de capacitación en DGR consiste en saber cómo superar la naturaleza técnica del tema, e incorporar los principios del aprendizaje activo en el diseño y la realización de los cursos de capacitación. Este curso se concentra en las técnicas y las estrategias destinadas a: planificar un programa coherente sobre mercancías peligrosas; abrir una sesión de clases; impartir las clases mediante un aprendizaje activo; secuenciar las actividades de aprendizaje de manera que las nociones se interrelacionen y se sucedan de forma eficaz; y concluir una sesión insistiendo en la transferencia de conocimientos, es decir, en la aplicación de las nociones aprendidas en el puesto de trabajo.

Los participantes aprenderán y practicarán una gran variedad de técnicas básicas del aprendizaje para adultos y la elaboración de materiales educativos, así como de técnicas de facilitación. Asimismo, tendrán numerosas oportunidades de aplicar dichas técnicas y estrategias durante el curso.

Gain a strategic overview of the issues affecting Air Navigation Service Providers.

Lead your ramp team to consistently service multiple aircraft types.

Learn the essential technical aspects of aircraft handling to optimize your use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Learn from IATA best practices and industry knowledge to stay on top of the latest documentation control trends. This course will provide you with tools to identify forged documents and potentially disruptive passengers, saving your airline from costly delays and penalties.

Understand the complex factors affecting airline success and profitability.

Lead your ramp team towards consistent turnaround of multiple aircraft types.

Learn the essential technical aspects of aircraft loading to optimize use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Learn how to use the IATA Standard Ground Handling Agreement (SGHA) to its fullest potential as a commercial agreement and services description document for line maintenance services.

Learn the technical aspects about shipping infectious substances by air (Division 6.2).

Launch your career in training with a solid foundation of what it takes to be a good instructor.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Learn air waybill rating principles and rate calculation in accordance with the Air Cargo Tariff (TACT) manual.

Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing.

Acquire a solid understanding of airline contractual agreements.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Develop your knowledge of airline and service marketing issues to create successful commercial strategies.

Forecasting tools and alternatives to implement in your organization.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Air Mercury – Next Generation™ aviation management course was developed in cooperation with Cranfield University and Delft University of Technology to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.

During five classroom sessions, work in teams to explore the interrelated factors affecting airline profitability.  Using the latest simulation technology, test your skills in competitions for market share and profitability of a virtual airline.  Performance reports generated at the end of each session illustrate the impact of different business strategies and provide valuable insight into the mechanics of airline competition.

Develop a solid foundation for your cargo career by learning the fundamentals of Cargo skills and procedures.

Operating procedures in the air cargo field may seem complex in terms of the methods used for the handling or air cargo. This is a step-by-step training course that will provide you with a solid cargo knowledge, skills and capabilities, leading to a more efficient working environment

Learn Aeronautical Information Management (AIM) for Aeronautical Information Services (AIS) experts.

安全是你的责任!

您的公司采取安全保护措施了吗？您了解与运输危险品有关的法律要求、操作限制、包装指示、标记、标签和文件条例吗？本课程根据最新版的IATA危险品规则手册，提供了验收、处理和运输危险品的知识和技能。

Descubra los enfoques comunes de los requisitos y los procedimientos en el campo de la seguridad en la aviación.

Formalize your knowledge of airside and landside operations and practices.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

The global pharmaceutical logistics market is valued at $30 billion. Are you qualified to claim your share?

Pharmaceuticals are the most regulated, expensive, and fragile cargo moved in the world today. This course will help you improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Focus on safety through error management and meet the challenges of flight and ground safety management.

A must-have for today’s competitive airlines and industry-related organizations looking to achieve quality assurance standards.

Gain the skills you need to develop an efficient Quality Management System that meets regulatory requirements and delivers on your customers’ expectations for quality and safety. In-depth content led by IATA experts covers the essential components of a robust Quality Management System.

Understand state rights and obligations, charging policy, facilities financing, management and control: for Air Navigation Service Providers.

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Understand what it takes to lead an airline to success through this dynamic learning environment!

Air Mercury – Next Generation™ aviation management course was developed in cooperation with Cranfield University and Delft University of Technology to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.

During five classroom sessions, work in teams to explore the interrelated factors affecting airline profitability.  Using the latest simulation technology, test your skills in competitions for market share and profitability of a virtual airline.  Performance reports generated at the end of each session illustrate the impact of different business strategies and provide valuable insight into the mechanics of airline competition.

Improve your technical and customer service skills to assist passengers according to industry standards.

Prepare your business to meet the latest cargo security regulations.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

Polish your skills and understand cultural awareness and communication as a service provider.

Gain knowledge of aircraft operating leases and various types of aircraft financing.

Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations.

Develop and manage a Safety Management System with tools to measure its performance, reduce costs, and build a safety culture.

Sign better deals by improving your tactics and techniques.

Gain an overview of Aeronautical Information Services (AIS).

使用最新的ICAO和IATA的修正案和指令重新确认你24个月的ICAO/IATA DGR要求。

员工每24个月都要按照最新的危险品运输条例进行DGR培训。这种继续教育课程提供了当前危险品的法律要求、操作限制、包装指示、标记、标签和文件规定的意识，所有的这些都按照最新版的IATA危险品规则手册。

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Master how to conduct audits of the ground services providers with comprehensive training on ISAGO standards and methodology. 

Develop the skills required to effectively lead and manage successful projects.

Learn about pricing passenger air travel and interpret fare rules and restrictions with an IATA appointed instructor.

Optimize your planning by understand airport slot principles and systems.

Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.

Thrive in today’s marketing environment by mastering social media. Explore how this user-driven technology can enhance profitability. Learn to build a successful communication strategy rooted in web-based social interaction.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Improve your technical and customer service skills to assist passengers according to industry standards.

Lead talent development and plan the succession for the sustainability of your organization.

You have successfully completed the Aviation Internal Auditor course, now boost your audit credentials even further! Learn to implement an effective and robust Internal Audit System for your organization, acquire skills to conduct a gap or root cause analysis and build corrective action plans.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Building upon the lessons of QMS for Airlines, this course develops advanced quality management concepts. Acquire practical knowledge of quality risk management, learn how to effectively implement a QMS and explore the components of a successful documentation system.

Improve your response to extreme security situations in a series of simulation exercises.

From minor inflight incidents to bomb threats and hijacking situations, this course takes practical approach to in-flight security. Learn industry-wide standards and techniques used to handle passenger disturbances then put them into practice in the safety of the classroom.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.

This course teaches the basics of operational aviation security (AVSEC), providing an overview of the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, gain tools to implement international security procedures within your organization.

Review Dangerous Goods Instructional Techniques (for categories other than 1, 2, 3 & 6).

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

Get a head start in the industry with this insider’s view of the air transportation system.

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system.

Learn about airline accountability, credibility, reputation, and survival based on the response after an incident or accident.

Improve your response to extreme security situations in a series of simulation exercises.

From minor inflight incidents to bomb threats and hijacking situations, this course takes practical approach to in-flight security. Learn industry-wide standards and techniques used to handle passenger disturbances then put them into practice in the safety of the classroom.

Manage aviation quality with a systemic, process-driven approach.

Invierta en seguridad operacional y en los beneficios comerciales que el SMS puede aportar a su organización.

Las principales líneas aéreas de cada región han integrado las normas de la Auditoría de Seguridad Operacional de la IATA (IOSA por sus siglas en inglés) en sus operaciones. La IOSA constituye un elemento mayor de los esfuerzos que el sector de la aviación está realizando para mejorar su seguridad operacional. Aprenda cómo respetar la conformidad con las últimas disposiciones de IOSA relativas a los Sistemas de Gestión de la Seguridad (SMS).

Explore the principles of terminal design, manage capacity, and support your terminal operations through infrastructure design.

Learn the most up-to-date airline and government specific requirements pertaining to the transport of live animals by air.

If you ship or accept live animals for air transport, you have to know how to use and comply with the IATA Live Animals Regulations (LAR). IATA LAR is the global standard and essential guide to transporting live animals by air in a safe, humane, and cost-effective manner. Whether you are a shipper, a freight forwarder, an airline or an animal care professional, a working knowledge of LAR is a must to ensure that live animals are transported humanely and in compliance with airline regulations and animal welfare standards.

Formalize your knowledge of airside and landside operations and practices.

Building upon the lessons of QMS for Airlines, this course develops advanced quality management concepts. Acquire practical knowledge of quality risk management, learn how to effectively implement a QMS and explore the components of a successful documentation system.

Learn how to properly manage and control the procurement process with your suppliers.

Understand payment card transactions from authorization to settlement. Learn about fraud prevention, remediation and why Payment Card Industry Security Standard (PCI DSS) is an important step in protecting cardholder data.

I-LEAD (INTERCULTURAL LEADERSHIP ENGAGEMENT AND DEVELOPMENT) is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results. This course will introduce participants to I-LEAD’s proven methodology, models and tools. Focus areas include: cultural awareness and intelligence, team development, project planning / management, individual leadership development, meeting effectiveness, stakeholder management, and presentation / communication skills.

Crew Resource Management (CRM) is essential to optimize the use of all available resources; equipment, procedures and people, while improving safety. This course will show you how to apply it in your organization.

Gain the knowledge required to ship perishable cargo safely and comply with industry standards.

This course provides you with detailed insight into handling perishable cargo, and practical knowledge of the most up-to-date regulations regarding the air transport of perishable cargo.

Learn to access the right information to make the right decisions in your security operations.

This course takes an in-depth look at industry regulations and best practices to help security managers understand, analyze and prevent threats.

Learn Aeronautical Information Management (AIM) for Aeronautical Information Services (AIS) experts.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Understand the purpose of Maintenance Schedule or Programs and its added value to enhance the operational safety of an airline.

Ensure your compliance with industry-wide security audit requirements.

Learn the essential airline and airport security audit requirements in ICAO Annex 17 in this advanced-level course. Become proficient in a wide range of industry standards, with in-depth reviews of international and national security programs, to conduct compliant audits and quality control across multiple security segments.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Over 5 days, learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems faced in your daily operations.

Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Acquire a solid understanding of airline contractual agreements.

Master the techniques of planning, building and managing world class Air Cargo Operations.

In a world of stiffening competition, business strategy is more crucial than ever. Yet, many organizations struggle with putting their strategy into action.

Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, enhance operations, and thrive in today’s business environment. This course will show you how to develop an effective Air Cargo Operations strategy, execute the strategy, and put your strategy into action.

Develop the skills required to effectively lead and manage successful projects.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Air Mercury – Next Generation™ aviation management course was developed in cooperation with Cranfield University and Delft University of Technology to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.

During five classroom sessions, work in teams to explore the interrelated factors affecting airline profitability.  Using the latest simulation technology, test your skills in competitions for market share and profitability of a virtual airline.  Performance reports generated at the end of each session illustrate the impact of different business strategies and provide valuable insight into the mechanics of airline competition.

Understand the management of aviation policy and economic regulation in civil aviation organizations.

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Take an insider's look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.

Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.

Build upon the lessons and exercises provided in the SMS Implementation Methodology and SMS Implementation Plan I courses and review the progress of your implementation projects with a panel of professionals. Based on the successful SMS program implemented in 28 airlines worldwide, this course is delivered by experienced program developers.

Master your knowledge in safe and secure Global Air Transportation through crisis management and best practices.

Thrive in today’s marketing environment by mastering social media. Explore how this user-driven technology can enhance profitability. Learn to build a successful communication strategy rooted in web-based social interaction.

Receive the tools you need to run safe, cost-effective maintenance and engineering operations.

Analyze the effects of engineer performance on aircraft safety and evaluate what safety nets can be deployed to reduce errors. Develop your communication skills and improve coordination between maintenance crew.

A must-have for today’s competitive airlines and industry-related organizations looking to achieve quality assurance standards.

Gain the skills you need to develop an efficient Quality Management System that meets regulatory requirements and delivers on your customers’ expectations for quality and safety. In-depth content led by IATA experts covers the essential components of a robust Quality Management System.

This course teaches the basics of operational aviation security (AVSEC), providing an overview of the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, gain tools to implement international security procedures within your organization.

Learn how to integrate risk management into your operations, maximizing operational capability, reducing costs and improving resource allocation.

This course offers a practical step-by-step approach to risk management, and demonstrates how you can improve safety performance through enhanced operational and strategic decision-making processes.

Each 1% improvement in fuel efficiency across the industry can lower fuel costs by $700 million per year.

Want to save 5% on your fuel bill? Perform a fuel efficiency audit of your own organization.

Understand accounting terms and concepts; learn about financial statements and their construction.

The global pharmaceutical logistics market is valued at $30 billion. Are you qualified to claim your share?

Pharmaceuticals are the most regulated, expensive, and fragile cargo moved in the world today. This course will help you improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

获得在运营中处理、运输和管理ULD所需的知识

随着宽体飞机数量的增加，集装设备(ULDs)已经变成了高效航空运输的关键要素。目前航空公司大约有120万个ULD流动库存来运输货物和旅客的行李。ULD资产的管理对航空公司来说是一个主要的挑战。失去的ULD需要更换，通常需要相当大的费用，并且错误的处理可能导致损坏从而需要昂贵的费用进行维修。

这个为期3天的ULD培训是当今市场上最全面最可靠的培训。它为您提供了ULD处理的扎实的课题背景和最新的应用知识。本课程按照权威部门的要求，对所有的参与ULD的操作人员都进行了培训，包括FAA AC 120-85 Sec规定的培训要求。

Tools to make safety a priority in your organization.

A functional safety culture brings open communication, continuous improvement and increased productivity, but requires continuous effort from all levels of the organization. This course presents a rigorous approach to aligning organizational culture with safety culture, allowing you to reinforce safety in your organization and implement a Safety Management System (SMS).

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Safety Management Systems (SMS) are an essential part of operating in today’s aviation industry. This course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Building upon the lessons of QMS for Airlines, this course develops advanced quality management concepts. Acquire practical knowledge of quality risk management, learn how to effectively implement a QMS and explore the components of a successful documentation system.

Improve your response to extreme security situations in a series of simulation exercises.

From minor inflight incidents to bomb threats and hijacking situations, this course takes practical approach to in-flight security. Learn industry-wide standards and techniques used to handle passenger disturbances then put them into practice in the safety of the classroom.

Stay competitive with this essential quality and customer satisfaction training.

Receive tools to develop and implement a Quality Management System (QMS) that ensures consistent service. Learn about the QMS through a breakdown of its components and specific applications within ground service operations.

Learn to manage an aircraft recovery event.

Launch your career in training with a solid foundation of what it takes to be a good instructor.

Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.

This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.

Construct a business plan to return IATA's virtual airline, Air Mercury, to profitability and long-term viability.

Position training at the heart of organizational growth and improvement.

Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.

Learn strategic management, civil aviation master planning and operational planning; for CAAs and Air Navigation Service Providers.

Improve how you manage a commercially successful airport.

Focus on safety through error management and meet the challenges of flight and ground safety management.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Staff needs to undergo DGR training every 24 months on the latest regulations and trends related to the carriage of dangerous goods. This refresher course provides awareness of the current legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations for dangerous goods, all in accordance with the current edition of IATA Dangerous Goods Regulations manual.

Safety compliance in airside safety operations is key to avoiding costly incidents and damaging accidents. This course will demonstrate how to align with the latest best practices and regulations, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

Learn about the concepts and techniques of risk management based on the ISO 3100:2009 standard.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.

This course develops the competence of airline staff members and enables them to effectively participate in an aircraft accident and serious incident investigation.

This course teaches the basics of operational aviation security (AVSEC), providing an overview of the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, gain tools to implement international security procedures within your organization.

Building upon the lessons of QMS for Airlines, this course develops advanced quality management concepts. Acquire practical knowledge of quality risk management, learn how to effectively implement a QMS and explore the components of a successful documentation system.

Launch your career in training with a solid foundation of what it takes to be a good instructor.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Launch your career in training with a solid foundation of what it takes to be a good instructor.

Learn Aeronautical Information Management (AIM) for Aeronautical Information Services (AIS) experts.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations.

Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules.

Gain competitive advantage with this expert insight into airline revenue management. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing.

Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.

Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.

使用最新的ICAO和IATA的修正案和指令重新确认你24个月的ICAO/IATA DGR要求。

员工每24个月都要按照最新的危险品运输条例进行DGR培训。这种继续教育课程提供了当前危险品的法律要求、操作限制、包装指示、标记、标签和文件规定的意识，所有的这些都按照最新版的IATA危险品规则手册。

Learn the technical aspects about shipping infectious substances by air (Division 6.2).

Construct a business plan to return IATA's virtual airline, Air Mercury, to profitability and long-term viability.

Forecasting tools and alternatives to implement in your organization.

Develop and manage a Safety Management System with tools to measure its performance, reduce costs, and build a safety culture.

Formalize your knowledge of airside and landside operations and practices.

Understand how civil aviation regulatory and operational services can meet national air transportation policies and objectives.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Develop best practices for jet fuel management.

Formalize your knowledge of airside and landside operations and practices.

Explore IATA's e-freight program: the technology, readiness assessment, and how to implement the program.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Build your project management experience by sharing tools and tips with other experienced managers.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Develop the skills required to effectively lead and manage successful projects.

Understand the complex factors affecting airline success and profitability.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

安全是你的责任!

您的公司采取安全保护措施了吗？您了解与运输危险品有关的法律要求、操作限制、包装指示、标记、标签和文件条例吗？本课程根据最新版的IATA危险品规则手册，提供了验收、处理和运输危险品的知识和技能。

Safety Management Systems (SMS) are an essential part of operating in today’s aviation industry. This course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Gain an understanding of the key principles in running an airline.

Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Explore the issues driving the aviation business, recognize factors in successful airline performance, gather best practices from industry experts and learn the latest airline management issues.

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Air Mercury – Next Generation™ aviation management course was developed in cooperation with Cranfield University and Delft University of Technology to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.

During five classroom sessions, work in teams to explore the interrelated factors affecting airline profitability.  Using the latest simulation technology, test your skills in competitions for market share and profitability of a virtual airline.  Performance reports generated at the end of each session illustrate the impact of different business strategies and provide valuable insight into the mechanics of airline competition.

Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Drive a culture of excellence around customer service and communication.

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

Take an insider's look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.

Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.

I-LEAD (INTERCULTURAL LEADERSHIP ENGAGEMENT AND DEVELOPMENT) is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results. This course will introduce participants to I-LEAD’s proven methodology, models and tools. Focus areas include: cultural awareness and intelligence, team development, project planning / management, individual leadership development, meeting effectiveness, stakeholder management, and presentation / communication skills.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Improve your technical and customer service skills to assist passengers according to industry standards.

Drive a culture of excellence around customer service and communication.

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Build your project management experience by sharing tools and tips with other experienced managers.

Learn aircraft weight and balance theory and principles.

Systematically design, develop, implement, and evaluate training using an instructional design model.

This course teaches the basics of operational aviation security (AVSEC), providing an overview of the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, gain tools to implement international security procedures within your organization.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Understand key issues in air transport economics, aviation management, business planning, and aviation policy and regulation.

Manage aviation quality with a systemic, process-driven approach.

Sign better deals by improving your tactics and techniques.

Realize your leadership potential in the Air Cargo industry.

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately.

Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Evaluate the capabilities and limitations of your technology and team to create efficiency in your screening operations.

Use this course’s assessment techniques to identify areas for improvement in your operations. Develop your staff by implementing stringent recruitment processes and recurrent training programs. Improve the use of your screening technology with the most current information on industry threats, new technologies and x-ray screening techniques.

A must-have for today’s competitive airlines and industry-related organizations looking to achieve quality assurance standards.

Gain the skills you need to develop an efficient Quality Management System that meets regulatory requirements and delivers on your customers’ expectations for quality and safety. In-depth content led by IATA experts covers the essential components of a robust Quality Management System.

Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations.

Understand safety oversight in civil aviation, and be able to address findings of the ICAO Universal Safety Oversight Program (USOAP).

Learn advance topics in air cargo operations, to successfully manage the movement of freight through the global supply chain.

Having the correct knowledge and skills in the cargo business is essential to increasing market share and to developing customer loyalty. This course is intended to expand the expertise of those who already have some basic skills and knowledge of air cargo, by introducing more advanced concepts and further details of the air cargo industry.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Staff needs to undergo DGR training every 24 months on the latest regulations and trends related to the carriage of dangerous goods. This refresher course provides awareness of the current legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations for dangerous goods, all in accordance with the current edition of IATA Dangerous Goods Regulations manual.

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.

Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.

Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.

Join this interactive course to learn how to deliver security training to your air crew and ground personnel.

Experience live situational exercises that demonstrate harmful people through the use of an actor in the classroom. Learn the latest developments in aviation security in order to confront new threats and deliver this knowledge to your staff.

Safety compliance in airside safety operations is key to avoiding costly incidents and damaging accidents. This course will demonstrate how to align with the latest best practices and regulations, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

Review the international regulations and standards for complying with airport certifications.

研究显示， 行动是最好的学习方法——这也适用于危险品规则(DGR)的培训计划

危险品培训的设计和实施的挑战是如何让参与者克服课题的专业性以及如何在培训的设计和实施中自主学习。本课程的重点放在方法和策略上：制定一次危险品培训计划；进行一次练习课；通过主动学习增进知识；为保证有效搭配，有次序的进行学习活动；在培训课程中着重强调知识的传授——将学到的知识应用到工作中。

参与者学习并练习各种核心技术来引导成人学习、教学设计和简化技术。此外，在课程中还有大量的应用这些方法和策略的机会。

¡La seguridad es su responsabilidad!

¿Su compañía ha tomado las precauciones de seguridad adecuadas? ¿Está usted al corriente de los requisitos normativos, restricciones operacionales, instrucciones de embalaje, de etiquetado y de marcado, así como de las normativas relativas a la documentación en el área del transporte de mercancías peligrosas? 

Este curso aporta los conocimientos y las capacidades necesarias para aceptar, manipular y procesar los cargamentos que contengan mercancías peligrosas, tal y como se describe en el manual de la IATA sobre las reglamentaciones jurídicamente vinculantes en materia de mercancías peligrosas.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

Understand Emissions Trading System (ETS) in the European Union. Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies. 

Learn how to manage, plan, budget and support your staff and crew.

This course teaches Dangerous Goods specialists how to perform regulatory oversight for the air transportation of dangerous goods, using IATA Dangerous Goods Regulations and ICAO Technical Instructions. Key course content includes dangerous goods assessments, compliance and enforcement, and preparation of Enforcement Investigative Reports. Demonstrate an understanding of the subject matter through individual exercises, group activities, written tests, and practical activities.

Each 1% improvement in fuel efficiency across the industry can lower fuel costs by $700 million per year.

Want to save 5% on your fuel bill? Perform a fuel efficiency audit of your own organization.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Staff needs to undergo DGR training every 24 months on the latest regulations and trends related to the carriage of dangerous goods. This refresher course provides awareness of the current legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations for dangerous goods, all in accordance with the current edition of IATA Dangerous Goods Regulations manual.

Optimize your planning by understand airport slot principles and systems.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.

Handle unused taxes, fees, and charges when a ticket is submitted for rerouting.

Master your knowledge in safe and secure Global Air Transportation through crisis management and best practices.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Understand payment card transactions from authorization to settlement. Learn about fraud prevention, remediation and why Payment Card Industry Security Standard (PCI DSS) is an important step in protecting cardholder data.

Improve your technical and customer service skills to assist passengers according to industry standards.

Prepare your business to meet the latest cargo security regulations.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

Formalize your knowledge of airside and landside operations and practices.

Maximize the performance of the people you manage.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Look at the topics driving aviation business: airline economics, strategy, structure, technology and environmental initiatives.

Discover recent changes in international civil aviation, including the controls applied on passengers and on cargo moving through airports.

Review the international regulations and standards for complying with airport certifications.

Construct a business plan to return IATA's virtual airline, Air Mercury, to profitability and long-term viability.

Benchmark, control and reduce maintenance and engineering-related costs.

Improve your skills and knowledge in calculating the prorate value of passenger flight and excess baggage. Assess your entitlement in accordance with the Multilateral Proration Agreements – Passenger (MPA-P).

Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.

Airports operate in a highly competitive environment, and are increasingly generating revenue through ancillary services. Using the latest marketing methods, this course provides tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and a higher flight frequency.

A must-have for today’s competitive airlines and industry-related organizations looking to achieve quality assurance standards.

Gain the skills you need to develop an efficient Quality Management System that meets regulatory requirements and delivers on your customers’ expectations for quality and safety. In-depth content led by IATA experts covers the essential components of a robust Quality Management System.

Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Los estudios científicos demuestran que se aprende mejor practicando. Este principio se aplica igualmente a los programas de capacitación en normativas relativas a mercancías peligrosas (DGR)

La gran dificultad para los profesionales que diseñan e imparten cursos de capacitación en DGR consiste en saber cómo superar la naturaleza técnica del tema, e incorporar los principios del aprendizaje activo en el diseño y la realización de los cursos de capacitación. Este curso se concentra en las técnicas y las estrategias destinadas a: planificar un programa coherente sobre mercancías peligrosas; abrir una sesión de clases; impartir las clases mediante un aprendizaje activo; secuenciar las actividades de aprendizaje de manera que las nociones se interrelacionen y se sucedan de forma eficaz; y concluir una sesión insistiendo en la transferencia de conocimientos, es decir, en la aplicación de las nociones aprendidas en el puesto de trabajo.

Los participantes aprenderán y practicarán una gran variedad de técnicas básicas del aprendizaje para adultos y la elaboración de materiales educativos, así como de técnicas de facilitación. Asimismo, tendrán numerosas oportunidades de aplicar dichas técnicas y estrategias durante el curso.

Mantenga su competitividad gracias a un programa de capacitación indispensable en Calidad y Satisfacción de los usuarios.

Adquiera las herramientas necesarias para elaborar y poner en ejecución un Sistema de Gestión de la Calidad (QMS por sus siglas en inglés) que lo ayudará a proveer un servicio coherente. Para ello, estudie las características de los componentes de un sistema de gestión de la calidad y sus aplicaciones concretas en la prestación de servicios en tierra.

Gain the knowledge required to handle, transport and manage unit load devices (ULD) in your operations.

With an increasing number of wide-bodied aircraft now in operation, ULDs have become a key element of high efficiency in air transport. Currently airlines own a floating stock of approximately .2 million ULDs to transport cargo and passenger baggage. The management of ULD assets presents a major challenge for airlines. Lost ULDs need replacing, often at considerable expense, and incorrect handling can result in damage leading to costly repairs or asset write offs.

This course provides you with working knowledge and skills of ULD handling, and complies with authority requirements for training of all persons involved in ULD operations, including the training requirements specified in FAA AC 120-85 Sec. 268, 269.

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

You have successfully completed the Aviation Internal Auditor course, now boost your audit credentials even further! Learn to implement an effective and robust Internal Audit System for your organization, acquire skills to conduct a gap or root cause analysis and build corrective action plans.

This course develops the competence of airline staff members and enables them to effectively participate in an aircraft accident and serious incident investigation.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Over 5 days, learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems faced in your daily operations.

Learn how to implement ICAO Safety Management Systems (SMS).

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Ensure your airline receives its right cargo revenue entitlement.

Manage sales, pricing, inventory, and systems to capture revenue opportunities and remain competitive.

Bringing profitable new business to an airport is challenging, and understanding the challenges in the facilitation of air cargo business is key for airport operations to develop the cargo business.

Learn about the air cargo industry from the inside; understand what drives the business; how decisions are made; the financial impact of air cargo and how to bring more air cargo business to your airport.

Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.

Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Learn advance topics in air cargo operations, to successfully manage the movement of freight through the global supply chain.

Having the correct knowledge and skills in the cargo business is essential to increasing market share and to developing customer loyalty. This course is intended to expand the expertise of those who already have some basic skills and knowledge of air cargo, by introducing more advanced concepts and further details of the air cargo industry.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Air Mercury – Next Generation™ aviation management course was developed in cooperation with Cranfield University and Delft University of Technology to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.

During five classroom sessions, work in teams to explore the interrelated factors affecting airline profitability.  Using the latest simulation technology, test your skills in competitions for market share and profitability of a virtual airline.  Performance reports generated at the end of each session illustrate the impact of different business strategies and provide valuable insight into the mechanics of airline competition.

Position training at the heart of organizational growth and improvement.

Discover recent changes in international civil aviation, including the controls applied on passengers and on cargo moving through airports.

Use the IATA Standard Ground Handling Agreement to its fullest as a commercial agreement and services description document.

This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Through technical training and exercises replicating today's global marketplace, gain skills to enhance cooperation, efficiency and savings in your negotiations.

Gain knowledge of aircraft operating leases and various types of aircraft financing.

安全是你的责任!

您的公司采取安全保护措施了吗？您了解与运输危险品有关的法律要求、操作限制、包装指示、标记、标签和文件条例吗？本课程根据最新版的IATA危险品规则手册，提供了验收、处理和运输危险品的知识和技能。

Understand state rights and obligations, charging policy, facilities financing, management and control: for Air Navigation Service Providers.

Learn how to develop a state aviation legal and regulatory reform project management plan, for civil aviation authorities.

Understand aircraft airworthiness and maintenance requirements.

Learn from IATA best practices and industry knowledge to stay on top of the latest documentation control trends. This course will provide you with tools to identify forged documents and potentially disruptive passengers, saving your airline from costly delays and penalties.

Benchmark, control and reduce maintenance and engineering-related costs.

Lead your ramp team to consistently service multiple aircraft types.

Learn the essential technical aspects of aircraft handling to optimize your use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Sign better deals by improving your tactics and techniques.

Acquire a solid understanding of airline contractual agreements.

Analice las disposiciones cruciales de los contratos de arrendamiento operativo y de financiamiento de aeronaves.

Prepare your business to meet the latest cargo security regulations.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing.

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Improve the effectiveness of the Safety Management System using a comprehensive assessment methodology.

Take an insider's look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.

Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Over 5 days, learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems faced in your daily operations.

Launch your career in training with a solid foundation of what it takes to be a good instructor.

Learn the essentials of civil aviation management.

Learn how to properly manage and control the procurement process with your suppliers.

Learn to deliver exceptional security training programs.

Manage aviation quality with a systemic, process-driven approach.

Develop and manage a Safety Management System with tools to measure its performance, reduce costs, and build a safety culture.

Crew Resource Management (CRM) is essential to optimize the use of all available resources; equipment, procedures and people, while improving safety. This course will show you how to apply it in your organization.

Improve your response to extreme security situations in a series of simulation exercises.

From minor inflight incidents to bomb threats and hijacking situations, this course takes practical approach to in-flight security. Learn industry-wide standards and techniques used to handle passenger disturbances then put them into practice in the safety of the classroom.

Prepare your business to meet the latest cargo security regulations.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

Acquire a general understanding of aviation law and its application. Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services. For non-lawyers. 

Develop your knowledge of airline and service marketing issues to create successful commercial strategies.

Progrese gracias a una visión de 360 grados del sector de la carga aérea.

Replantéese el sector de la carga con un punto de vista internacional centrado en la empresa, las operaciones y los fundamentos normativos. Este curso interactivo brinda la oportunidad de aprender de la mano de expertos del sector empleados por las líneas aéreas y los transitarios más importantes.

Safety Management Systems (SMS) are an essential part of operating in today’s aviation industry. This course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Understand the relationship between quality management, aviation auditing, and airline operations documentation.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Staff needs to undergo DGR training every 24 months on the latest regulations and trends related to the carriage of dangerous goods. This refresher course provides awareness of the current legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations for dangerous goods, all in accordance with the current edition of IATA Dangerous Goods Regulations manual.

Learn to deliver exceptional security training programs.

A must-have for today’s competitive airlines and industry-related organizations looking to achieve quality assurance standards.

Gain the skills you need to develop an efficient Quality Management System that meets regulatory requirements and delivers on your customers’ expectations for quality and safety. In-depth content led by IATA experts covers the essential components of a robust Quality Management System.

Stay competitive with this essential quality and customer satisfaction training.

Receive tools to develop and implement a Quality Management System (QMS) that ensures consistent service. Learn about the QMS through a breakdown of its components and specific applications within ground service operations.

Explore how effective communication skills is crucial to the success of a business.

Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.

This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.

Improve your leadership skills and master common problems faced by the AIS Supervisor.

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Improve your response to extreme security situations in a series of simulation exercises.

From minor inflight incidents to bomb threats and hijacking situations, this course takes practical approach to in-flight security. Learn industry-wide standards and techniques used to handle passenger disturbances then put them into practice in the safety of the classroom.

Prepare, coordinate, and manage your team's response to airport emergencies.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Develop a solid foundation for your cargo career by learning the fundamentals of Cargo skills and procedures.

Operating procedures in the air cargo field may seem complex in terms of the methods used for the handling or air cargo. This is a step-by-step training course that will provide you with a solid cargo knowledge, skills and capabilities, leading to a more efficient working environment

Learn to conduct audits and measure an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements using objective evidence.

Learn how to manage Air Traffic Services complying with the objectives of the ICAO Global ATM System.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.

Learn how to build a management system that integrates safety, quality and risk processes in aviation operations.

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.

Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.

Stay competitive with this essential quality and customer satisfaction training.

Receive tools to develop and implement a Quality Management System (QMS) that ensures consistent service. Learn about the QMS through a breakdown of its components and specific applications within ground service operations.

安全是你的责任!

您的公司采取安全保护措施了吗？您了解与运输危险品有关的法律要求、操作限制、包装指示、标记、标签和文件条例吗？本课程根据最新版的IATA危险品规则手册，提供了验收、处理和运输危险品的知识和技能。

Get a head start in the industry with this insider’s view of the air transportation system.

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

Thrive in today’s marketing environment by mastering social media. Explore how this user-driven technology can enhance profitability. Learn to build a successful communication strategy rooted in web-based social interaction.

Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations.

Understand the complex factors affecting airline success and profitability.

Master the techniques of planning, building and managing world class Air Cargo Operations.

In a world of stiffening competition, business strategy is more crucial than ever. Yet, many organizations struggle with putting their strategy into action.

Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, enhance operations, and thrive in today’s business environment. This course will show you how to develop an effective Air Cargo Operations strategy, execute the strategy, and put your strategy into action.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.

对国际航协/ICAO 危险品规则充分了解并及时补充您的知识

Enhance your knowledge of how to handle dangerous goods by air. (Category 8)

Take an insider's look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.

Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.

Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations.

Manténgase bien informado y actualice sus conocimientos sobre las normativas relativas a mercancías peligrosas (DGR por sus siglas en inglés) de la IATA y la OACI.

Learn to analyze various management options to meet current organizational challenges.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Realize your leadership potential in the Air Cargo industry.

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately.

Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.

This course looks at the impact of air cargo law developments on the airline business, and provides approaches and solutions to the complex air cargo law issues.

Manage aviation quality with a systemic, process-driven approach.

Calculate restricted and unrestricted, one-way and round-trip fares. Understand global indicators and other carrier fare criteria.

Develop your knowledge of airline and service marketing issues to create successful commercial strategies.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Over 5 days, learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems faced in your daily operations.

Develop and manage a Safety Management System with tools to measure its performance, reduce costs, and build a safety culture.

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.

This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.

Master your knowledge in safe and secure Global Air Transportation through crisis management and best practices.

Develop total quality management (TQM) to achieve organizational effectiveness in an airport environment.

Learn to manage an aircraft recovery event.

Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.

This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.

Gain a strategic overview of the issues affecting Air Navigation Service Providers.

Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.

Learn how to manage, plan, budget and support your staff and crew.

Plan and make decisions for new infrastructure and land design, for optimal operations and high level customer service.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Understand the complex factors affecting airline success and profitability.

Improve your technical and customer service skills to assist passengers according to industry standards.

Benchmark, control and reduce maintenance and engineering-related costs.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Learn about quality management and how it can be successfully applied within your air cargo organization.

This three-day course introduces principal quality systems as well as well-known quality tools and techniques. Learn how to encourage an organization to adopt a quality culture and introduce a quality system through practical advice and tips.

使用最新的ICAO和IATA的修正案和指令重新确认你24个月的ICAO/IATA DGR要求。

员工每24个月都要按照最新的危险品运输条例进行DGR培训。这种继续教育课程提供了当前危险品的法律要求、操作限制、包装指示、标记、标签和文件规定的意识，所有的这些都按照最新版的IATA危险品规则手册。

Use the latest tools to create immediate and future success in the marketing environment.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Lead your ramp team towards consistent turnaround of multiple aircraft types.

Learn the essential technical aspects of aircraft loading to optimize use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Improve your technical and customer service skills to assist passengers according to industry standards.

Drive a culture of excellence around customer service and communication.

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

Learn about the concepts and techniques of risk management based on the ISO 3100:2009 standard.

Focus on safety in a cargo environment by properly investigating accidents and developing effective prevention programs.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Air Mercury – Next Generation™ aviation management course was developed in cooperation with Cranfield University and Delft University of Technology to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.

During five classroom sessions, work in teams to explore the interrelated factors affecting airline profitability.  Using the latest simulation technology, test your skills in competitions for market share and profitability of a virtual airline.  Performance reports generated at the end of each session illustrate the impact of different business strategies and provide valuable insight into the mechanics of airline competition.

Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations.

Develop and manage a Safety Management System with tools to measure its performance, reduce costs, and build a safety culture.

Research indicates that people learn best by doing — this also applies to Dangerous Goods Regulations (DGR) training programs.

The challenge for those who design and deliver Dangerous Goods Training is how to overcome the technical nature of the subject and incorporate active learning into their training design and delivery. This course focuses on techniques and strategies to: plan a robust Dangerous Goods training program; open a training session; impart learning through active learning; sequence learning activities to ensure an effective mix and flow; and, conclude a training session with an emphasis on knowledge transfer — applying the learning back on the job.

Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation techniques. In addition, ample opportunity will be available to apply these techniques and strategies during the course.

Learn how to properly manage and control the procurement process with your suppliers.

You have successfully completed the Aviation Internal Auditor course, now boost your audit credentials even further! Learn to implement an effective and robust Internal Audit System for your organization, acquire skills to conduct a gap or root cause analysis and build corrective action plans.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Understand and implement Safety Management Systems at aerodromes and airports.

Learn how performance measurements enhance your organization's ability to deliver on its mission.  

Learn to access the right information to make the right decisions in your security operations.

This course takes an in-depth look at industry regulations and best practices to help security managers understand, analyze and prevent threats.