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Managing People Performance (Classroom, 5 days)
South Africa, Johannesburg (ATNS)
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3 Jun - 7 Jun
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Maximize the performance of the people you manage.
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Customer Service (Classroom, 3 days)
Canada, Montreal (IATA)
|
3 Jun - 5 Jun
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Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty.
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Managing a Travel Business - University of Geneva (Classroom, 3 days)
Switzerland, Geneva (UoG)
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3 Jun - 5 Jun
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Understand the key roles and activities in running a travel distribution business and learn travel management principles and strategies.
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Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
United States, Miami (IATA)
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3 Jun - 7 Jun
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La seguridad es su responsabilidad!
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Airport Retail Management (Classroom, 5 days)
Singapore (IATA)
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3 Jun - 7 Jun
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|
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Improve the performance of the non-aeronautical business at an airport with this overview of the airport competitive environment, the airport marketing mix and concession and retail planning.
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Aviation Fuel Management (Classroom, 3 days)
Canada, Montreal (IATA)
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3 Jun - 5 Jun
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|
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Develop best practices for jet fuel management.
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Aviation and the Environment (Classroom, 5 days)
Switzerland, Geneva (IATA)
|
3 Jun - 7 Jun
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Reconcile the increasing demand for air transport with the need to minimize its environmental impact.
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Procurement and Contracts Management (30 PDUs, classroom, 5 days)
Switzerland, Geneva (IATA)
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3 Jun - 7 Jun
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Learn how to properly manage and control the procurement process with your suppliers.
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Airline Business Management – Air MercuryTM simulation program (Classroom, 5 days)
India, Delhi (IATA)
|
3 Jun - 7 Jun
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Use this unique simulation program to test your skills as an airline manager. Build a business plan to return the virtual airline, Air Mercury, to profitability and instantly measure your results.
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IOSA Auditor Training (Classroom, 5 days)
France, Paris (IOSA)
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3 Jun - 7 Jun
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Understand the IOSA Program and its aims as well as the auditing methodology and techniques.
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Dangerous Goods Instructional Techniques for category 5, 7, 8, 9, 10, 11, 12 (Classroom, 5 days)
Singapore (IATA)
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3 Jun - 7 Jun
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|
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Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation.
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IOSA Auditor Training (Classroom, 5 days)
China, Hong Kong (IOSA)
|
3 Jun - 7 Jun
|
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Understand the IOSA Program and its aims as well as the auditing methodology and techniques.
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Safety Management Systems (SMS) - Implementation and Control (Classroom, 3 days)
Switzerland, Geneva (IATA)
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3 Jun - 5 Jun
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Improve the effectiveness of the Safety Management System using a comprehensive assessment methodology.
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Training Needs Assessment (Classroom, 3 days)
China, Beijing (IATA)
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4 Jun - 6 Jun
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|
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Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.
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Crew Resource Management-Threat and Error Management, CRM-TEM (Classroom, 4 days)
Switzerland, Geneva (IATA)
|
4 Jun - 7 Jun
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CRM/TEM strategies to prevent error at all phases of flight; optimizing of people, resources, equipment and procedures.
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Cargo Skills and Procedures (Classroom, 5 days)
Qatar, Doha (QAC)
|
9 Jun - 13 Jun
|
|
|
Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.
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Safety Management Systems (SMS) for Airlines (Classroom, 5 days)
Israel, Tel Aviv (IT)
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9 Jun - 13 Jun
|
|
|
Prepare for the upcoming safety management requirements of ICAO annex 19 and comply with existing requirements for personnel licensing, operation of aircraft and more.
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IATA Dangerous Goods Regulations (DGR) for Auditors and CAA Inspectors (Classroom, 5 days)
Singapore (IATA)
|
10 Jun - 14 Jun
|
|
|
Learn how to perform regulatory oversight for the air transportation of dangerous goods using the IATA DGR and ICAO Technical Instructions.
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Safety Management Systems (SMS) for Civil Aviation (Classroom, 5 days)
South Africa, Johannesburg (ATNS)
|
10 Jun - 14 Jun
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This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.
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Airport Certification and Infrastructure Standards (Classroom, 5 days)
United Kingdom, London (IATA)
|
10 Jun - 14 Jun
|
|
|
Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facilitys level of compliance. Learn how to recommend structural changes and improve day-to-day operations.
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Emergency Planning and Response for Airports (Classroom, 5 days)
Switzerland, Geneva (IATA)
|
10 Jun - 14 Jun
|
|
|
Learn how to prepare and manage your teams response to airport emergencies following ICAO and FAA standards and recommended practices for integrated response.
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Managing Accident Prevention and Investigation (Classroom, 5 days)
Morocco, Casablanca (ASE)
|
10 Jun - 14 Jun
|
|
|
Learn aviation incident and accidentinvestigation requirements, techniques and working practices.Acquire a structured approach to managing safetyto prevent incidentsand accidents.
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Security Risk and Crisis Management (Classroom, 5 days)
United States, Miami (IATA)
|
10 Jun - 14 Jun
|
|
|
Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center.
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Aviation Internal Auditor (Classroom, 5 days)
South Africa, Johannesburg (ATNS)
|
10 Jun - 14 Jun
|
|
|
The audit requirements, procedures and skills you need to know to get started as an internal auditor:audit scope, objectives, follow-up and closing, plus practical exercises.
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Product Management Action-Learning (Classroom, 4 days)
Canada, Montreal (IATA)
|
11 Jun - 14 Jun
|
|
|
The Product Management Action-Learning course is considering best practices in product management based on world class research and industry best practices with some practical tools that you can eventually apply in the context of your organization.
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Maintenance Cost Management (Classroom, 4 days)
Spain, Madrid (IATA)
|
11 Jun - 14 Jun
|
|
|
Benchmark, control and reduce maintenance and engineering-related costs.
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Airline Contract Law (Classroom, 4 days)
Switzerland, Geneva (IATA)
|
11 Jun - 14 Jun
|
|
|
Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more.
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Train the Trainer - Advanced (Classroom, 3 days)
India, Delhi (IATA)
|
12 Jun - 14 Jun
|
|
|
Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.
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IATA Dangerous Goods Regulations (DGR) – Recurrent - Category 6 (Classroom, 3 days)
Latvia, Riga (BT)
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12 Jun - 14 Jun
|
|
|
Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date wtih the legal requirements, operational restrictions, and documentation regulations for dangerous goods.
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Aviation Security Management (Classroom, 5 days)
Israel, Tel Aviv (IATA)
|
16 Jun - 20 Jun
|
|
|
Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices.
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|
Aviation Security Management (Classroom, 5 days)
Jordan, Amman (AACO)
|
16 Jun - 20 Jun
|
|
|
Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices.
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Instructional Design (Classroom, 5 days)
Canada, Montreal (IATA)
|
17 Jun - 21 Jun
|
|
|
Systematically design, develop, implement, and evaluate training using an instructional design model.
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Airport Services - Passenger Handling (Classroom, 5 days)
Singapore (IATA)
|
17 Jun - 21 Jun
|
|
|
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards...
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Cargo Skills and Procedures (Classroom, 5 days)
Singapore (IATA)
|
17 Jun - 21 Jun
|
|
|
Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.
|
|
|
Airport Slots and Scheduling (Classroom, 3 days)
Denmark, Copenhagen (BSC)
|
17 Jun - 19 Jun
|
|
|
Learn international slot guidelines and regulations to coordinate the scheduling process between the airline network and slot coordinators.
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Air Cargo Management (Classroom, 5 days)
United States, Miami (IATA)
|
17 Jun - 21 Jun
|
|
|
Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals.
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Shipping Perishable Cargo (Classroom, 2 days)
United States, Miami (IATA)
|
17 Jun - 18 Jun
|
|
|
Gain the knowledge required to ship perishable goods safely and how to comply with the industry standards.
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IATA Governance and Systems in the BSP (Classroom, 2 days)
Singapore (IATA)
|
17 Jun - 18 Jun
|
|
|
This course helps to gain an understanding of implementing checks and controls within agencies.
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Airport Operations - Advanced (Classroom, 5 days)
Canada, Montreal (IATA)
|
17 Jun - 21 Jun
|
|
|
Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders operational requirements.
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|
|
Effective Communication Skills (Classroom, 5 days)
Switzerland, Geneva (IATA)
|
17 Jun - 21 Jun
|
|
|
Explore how effective communication skills is crucial to the success of a business.
|
|
|
Operational Risk Management (ORM) in Civil Aviation (Classroom, 5 days)
China, Beijing (IATA)
|
17 Jun - 21 Jun
|
|
|
Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.
|
|
|
Human Factors in Aviation (Classroom, 5 days)
Latvia, Riga (BT)
|
17 Jun - 21 Jun
|
|
|
Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.
|
|
|
Senior Civil Aviation Management (Classroom, 10 days)
Ghana, Accra (GATA)
|
17 Jun - 28 Jun
|
|
|
Learn how to execute the delivery of sustainable civil aviation regulatory and operational services, to meet national air transportation policies and objectives.
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Passenger Fares and Ticketing - Basic (Classroom, 5 days)
China, Beijing (IATA)
|
17 Jun - 21 Jun
|
|
|
Calculate restricted and unrestricted, one-way and round-trip fares. Understand global indicators and other carrier fare criteria.
|
|
|
Aviation Internal Auditor (Classroom, 5 days)
Italy, Rome (IATA)
|
17 Jun - 21 Jun
|
|
|
The audit requirements, procedures and skills you need to know to get started as an internal auditor:audit scope, objectives, follow-up and closing, plus practical exercises.
|
|
|
Aviation Security Management - Advanced (Classroom, 5 days)
United Kingdom, London (IATA)
|
17 Jun - 21 Jun
|
|
|
Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation.
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|
|
Air Cargo Security (Classroom, 5 days)
Spain, Madrid (IATA)
|
17 Jun - 21 Jun
|
|
|
Threat assessment and planning techniques to help your business comply with recent changes to security regulations. Learn to apply common industry practices using hands-on simulation exercises.
|
|
|
Airline Security Operations Optimization (Classroom, 5 days)
Singapore (IATA)
|
17 Jun - 21 Jun
|
|
|
Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats.
|
|
|
Airline Security Operations Optimization (Classroom, 5 days)
Switzerland, Geneva (IATA)
|
17 Jun - 21 Jun
|
|
|
Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats.
|
|
|
Integrated Approach to Passenger Revenue Accounting and Control (Classroom, 5 days)
Switzerland, Geneva (IATA)
|
17 Jun - 21 Jun
|
|
|
Protect your revenue and increase productivity with a complete review of passenger revenue accounting and control activities.
|
|
|
Airline Sales Strategies - Advanced (Classroom, 4 days)
Switzerland, Geneva (IATA)
|
17 Jun - 20 Jun
|
|
|
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and the consultative selling style.
|
|
|
eFreight Implementation - Introduction (Classroom, 5 days)
Turkey, Istanbul (TKAA)
|
17 Jun - 21 Jun
|
|
|
After years of deliberations, the air freight industry now has a cogent e-freight strategy. Many organizations in the supply chain are actively participating and gaining operational synergies. These efficiencies will exponentially multiply for the whole industry when adoption reaches close to 100%. This course is designed for new and recent adopters to fully understand the various initiatives within the e-freight strategy. It covers the statutory requirements, the roles and responsibilities of the organizations, and the required technology constructs needed for successful execution.
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|
Aviation Internal Auditor (Classroom, 5 days)
Australia, Brisbane (CCB)
|
17 Jun - 21 Jun
|
|
|
The audit requirements, procedures and skills you need to know to get started as an internal auditor:audit scope, objectives, follow-up and closing, plus practical exercises.
|
|
|
Aviation Security Independent Validators - EU ACC3 (Classroom, 5 days)
Switzerland, Geneva (ACC3)
|
17 Jun - 21 Jun
|
|
|
Get the required training foreseen in EU regulation 1082/2012 and position yourself to become an accredited EU Aviation Security Validator by an EU member state.
|
|
|
Compétences professionnelles pour instructeurs en DGR - catégories 1, 2, 3, 6 (salle de cours, 5 jours) - Classroom - Français
France, Paris (ACFI)
|
17 Jun - 21 Jun
|
|
|
Les participants apprendront et pratiqueront une palette de techniques fondamentales pour diriger lapprentissage destin aux adultes, concevoir des programmes de formation et utiliser des techniques de facilitation.
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|
|
Live Animals Regulations (Classroom, 3 days)
Russia, Moscow (NPAC)
|
17 Jun - 19 Jun
|
|
|
Learn the most up-to-date airline and government requirements pertaining to the transport of live animals by air.
|
|
|
ISAGO for Auditors (Classroom, 3 days)
France, Tremblay (PC)
|
17 Jun - 19 Jun
|
|
|
A requirement for all IATA member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.
|
|
|
Cost Effectiveness and Revenue Optimization in Ground Operations (Classroom, 3 days)
Switzerland, Geneva (IATA)
|
18 Jun - 20 Jun
|
|
|
Strategies to control costs and improve your revenue performance as an airline or service provider:resource optimization, subcontracting, product segmentation and more.
|
|
|
International Air Cargo Law (Classroom, 2 days)
Latvia, Riga (BT)
|
18 Jun - 19 Jun
|
|
|
Improve your knowledge of international air cargo law conventions and recommended practices to better serve your organization and clients.
|
|
|
IATA Dangerous Goods Regulations (DGR) - Shippers and Packers - Categories 1 and 2 (Classroom, 3 days)
United States, Miami (IATA)
|
19 Jun - 21 Jun
|
|
|
Knowledge and skills to pack and ship shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual.
|
|
|
危险品规则– 复训
China, Beijing (IATA)
|
19 Jun - 21 Jun
|
|
|
员工每 24 个月都要按照最新的危险品运输条例进行 DGR 培训。这种继续教育课程提供了当前危险品的法律要求、操作限制、包装指示等知识.
|
|
|
European Union (EU) Aviation Law (Classroom, 3 days)
United States, Miami (IATA)
|
19 Jun - 21 Jun
|
|
|
Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU).
|
|
|
Managing People Performance (Classroom, 5 days)
Qatar, Doha (QAC)
|
23 Jun - 27 Jun
|
|
|
Maximize the performance of the people you manage.
|
|
|
Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Switzerland, Geneva (IATA)
|
24 Jun - 28 Jun
|
|
|
Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program.
|
|
|
Cargo Skills and Procedures (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
|
24 Jun - 28 Jun
|
|
|
Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.
|
|
|
Legal and Financial Issues for Air Navigation Service Providers (Classroom, 5 days)
South Africa, Johannesburg (ATNS)
|
24 Jun - 28 Jun
|
|
|
Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services.
|
|
|
Shipping Lithium Batteries by Air (Classroom, 1 day)
Singapore (IATA)
|
24 Jun - 24 Jun
|
|
|
Meet the IATA DGR and 49 CFR requirements for the identification, packing, marking, labeling and documentation IATA DGR and the 49 CFR.
|
|
|
Project Management Essentials (30 PDUs, classroom, 5 days)
Singapore (IATA)
|
24 Jun - 28 Jun
|
|
|
Develop the skills required to effectively lead and manage successful projects.
|
|
|
Monitoring and Controlling Multiple Projects (30 PDUs) (Classroom, 5 days)
Italy, Rome (IATA)
|
24 Jun - 28 Jun
|
|
|
Deliver high-quality projects while avoiding delays and cost overruns.
|
|
|
Managing People Performance (Classroom, 5 days)
India, Delhi (IATA)
|
24 Jun - 28 Jun
|
|
|
Maximize the performance of the people you manage.
|
|
|
Benchmarking and Best Practices for Air Navigation Service Providers (Classroom, 5 days)
Singapore (IATA)
|
24 Jun - 28 Jun
|
|
|
Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success.
|
|
|
Aircraft Recovery (Classroom, 5 days)
United States, Miami (IATA)
|
24 Jun - 28 Jun
|
|
|
Learn to manage an aircraft recovery event.
|
|
|
Aviation Law for Managers (Classroom, 5 days)
Switzerland, Geneva (IATA)
|
24 Jun - 28 Jun
|
|
|
Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services.
|
|
|
危险品规则 –初训
China, Beijing (IATA)
|
24 Jun - 28 Jun
|
|
|
了解与运输危险品有关的 法律要求、操作限制、包装指示、标记、标签和文件条例.
|
|
|
Passenger Fares and Ticketing - Advanced (Classroom, 10 days)
China, Beijing (IATA)
|
24 Jun - 5 Jul
|
|
|
Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units.
|
|
|
Passenger Fares and Ticketing - Basic (Classroom, 5 days)
China, Beijing (IATA)
|
24 Jun - 28 Jun
|
|
|
Calculate restricted and unrestricted, one-way and round-trip fares. Understand global indicators and other carrier fare criteria.
|
|
|
Air Crew Security Train the Trainer (Classroom, 5 days)
United States, Miami (IATA)
|
24 Jun - 28 Jun
|
|
|
Learn how to deliver hands-on training to your air crew and ground personnel. Discover simulation exercises that use a trained actor to help you respond to unruly passengers and hijacking attempts.
|
|
|
Security Management Systems - SeMS (Classroom, 5 days)
Switzerland, Geneva (IATA)
|
24 Jun - 28 Jun
|
|
|