Customer Portal - your gateway to IATA

The Customer Portal is also the best way to contact us about Agent Accreditation, ID CardBSP, CASS and get support on any service or product. The IATA Customer Portal is also packed with useful services, product information, tips and tricks specially tailored to you.

New to the Customer Portal?


Travel & Cargo Professionals in the USA

Travel Professionals:
for ID Card, accreditation or BSP support
> Contact IATAN
Cargo Professionals:
for accreditation or CASS support​
> Contact CNSC

Self Help

Check out our extensive knowledge base to quickly find answers to your questions:

IATA's role, passenger & traveler questions

Travel Business


Cargo Business

Financial Services






Intelligence & Statistics

Need support for other things?

Offices addresses and telephone numbers
Telephones of IATA offices all around the world
> View

Security, fraud and email validity
Report an information security concern, a fraudulent e-mail or check the validity of an e-mail
> Report

Press and media enquiries
For journalists or researcher questions
> Contact Media Relations

Report a problem with the website to the webmaster
Please, make sure to include the address of the page
you experience issues with.

> Report
If the issue does not concern the main IATA website, please use the support option directly in our Customer Portal.
> Existing user: login
> New user: create a user