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Customer Portal

IATA Customer Portal Update

We're happy to announce our upgraded Customer Portal is now available!

For a better user experience, we recommended you not to use Internet Explore but to connect using Chrome, Firefox, Safari or Edge.

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This is where you will find all the support needed regarding BSP or CASS operations, Airline coding, Agency accreditation, Financial Reviews, TIESS, ICCS, and many other topics.

Our public FAQs will help you search for specific answers, while our Resource Center will allow you looking for relevant documents.

If you need to get in touch with IATA, or if you wish to access one of our portal services, please register and log into our Customer Portal below.

Customer Portal

Not yet registered ?

Please self-register as a new user

Existing user ?

Please login with your email address
Customer Portal

Why should you register to the Customer Portal?


  • Raise a query with IATA and follow-up
  • Request access to portal services
  • Personalized information and resources
  • Keep up-to-date your IATA profile

Have a read at our different Service Charters, outlining services rendered and commitments to be expected by travel agents, cargo agents and airlines, from IATA:

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Our mission is to represent, lead and serve the airline industry

Additional information