The Shop–Order-Pay Standards Board manages the development of standards concerning any interaction between airlines and any other parties for the purpose of offering products and services, confirming when such products or services are entitled to be received, and monitoring or reporting on the consumption of what has been ordered.

This includes but is not limited to fare construction, currency, reservations, ticketing, intermodal distribution, offer and order management standards.

Groups under the Shop-Order-Pay Board:

  • Offer Group
  • Order Group
  • Integration Group
  • Pricing Automation Group
  • Ticketing Group
  • Reservations Group
  • Intermodal Group

 

The Offer Group:

  • Deals with matters concerning the construction, delivery and structure of an Offer and its processes including the associated business requirements.
  • Reviews and endorses proposals to create or amend standards governing these processes. Ensures that proposals align with existing standards and that requirements and are documented with a corresponding change to Implementation Guidance where applicable.
  • Reviews and endorses proposals to amend:
    • Resolutions, Recommended Practices and Implementation Guides related to Offer Management
    • Changes (technical and business) to the Offer Schemas
  • Liaises with other process owning groups under any Conference, and advisory groups under Industry Committees (including Offer, Order and Integration and Intermodal groups) as required.
  • Maintains a work plan and reports regularly to the Shop-Order-Pay Board.

Participate:

To view and/or particiate in the activies under the Offer Group, please access the SSW site.

Membership in the Shop-Order Standards Board (SOSB)

The following representatives have been elected to serve on the Shop-Order Standards Board for a two year period:

AIRLINE ​NAME ​TITLE
​Air Canada Keith Wallis Senior Director Global Distribution and Payments
Air France Maxime Boussard ​AFKL NDC Project Director
American Airlines Shawn Zeak Director, Distribution Product Support
​British Airways Jerry Foran Head of Product Delivery
China Airlines Lee Ming-yen General Manager, Department of Distribution Management
​Delta Air Lines ​Derek Adair ​Managing Director, Revenue Management Development
​Emirates Anil Bhatia ​Manager Reservations and Ticketing Systems
​Etihad Airways Lars Denlew Head of Digital and Distribution
​Finnair Zoran Radosavljevic Business Development Manager Distribution
​Hahn Air Lines Frederick Nowotny Head of Operation
Hawaiian Airlines George Bryan Senior Director of Distribution
​​KLM ​TBD ​
​LATAM Airlines ​​Gonzalo Guillen Navarro ​Head of distribution
Qantas Nathan Smeulders Senior Manager Distribution Operations
Qatar Airways Kalle Immonen Manager Distribution & Systems
​Scandinavian Airlines ​Julie Bergstrom ​Head of Offer & Distribution
​Singapore Airlines Charlene Wee Manager Distribution
​Swiss International Air Lines José Pereira Head of Distribution Application Management
​United Airlines Andrew O’Connell Sr. Manager, Merchandising
​IATA Secretary
 Ionut Badea  Senior Manager, Shop-Order Standards 

​The Order Group:

  • Takes decisions on all business requirements involving Order Management processes (described in Resolution 787 and 797) and associated standards, including.
    • Distribution processes
    • Accounting processes
    • Delivery processes
  • Reviews and endorses proposals to create or amend standards governing these processes. Ensures that proposals align with existing standards and that requirements are documented with a corresponding change to Implementation Guidance where applicable.
  • Reviews and endorses proposals to amend Schemas, and all associated implementation guidance.
  • Liaises with other process owning groups under any Conference, and advisory groups under Industry Committees (including Offer, Order and Integration and Intermodal groups) as required.
  • Maintains a work plan according to the Shop-Order-Pay Board and reports regularly to the Shop-Order-Pay Board.

Participate:

To view and/or particiate in the activies under the Order Group, please access the SSW site.

The Integration Group:

  • Deals with matters concerning the integration of current and emerging distribution systems and capabilities, including the associated business requirements to manage integration and transition.
  • Reviews and endorses proposals to create or amend standards governing these processes. Ensures that proposals align with existing standards, and that requirements and are documented with a corresponding change to Implementation Guidance where applicable.
  • Reviews and endorses proposals to amend Standards to support the integration and future compatibility of interlining between carriers in the transition between old and new processes.
  • Liaises with other process owning groups under any Conference, and advisory groups under Industry Committees as required.
  • Maintains a work plan and report regularly to the Shop-Order-Pay Board.

Participate:

To view and/or particiate in the activies under the Integration Group, please access the SSW site.

The Pricing Automation Group:

  • Discusses and develops uniform interpretations of existing pricing standards resolutions and procedures to standardize automation for pricing international fares and rules;
  • Discusses developments in distribution channels and recommend changes to existing pricing standards resolutions and procedures to ensure consistent application and pricing of international fares and rules;
  • Reviews and advises on the implementation strategy of adopted changes and interpretations to current tariff resolutions, procedures and methodologies.
  • Liaises with other process owning groups under the Conferences, and advisory groups under Industry Committees as required.
  • Maintains a work plan and report regularly to Shop-Order-Pay Standards Board
  • Develops and endorses other standards as directed by the Shop-Order-Pay Standards Board.

Participate:

To view and/or particiate in the activies under the Pricing Automation Group, please access the SSW site.

The Ticketing Group:

  • Deals with matters concerning ticketing processes including the associated business requirements.
  • Reviews and endorses proposals to create or amend standards governing these processes. Ensures that proposals align with existing standards, and that requirements are documented with a corresponding change to Implementation Guidance where applicable.
  • Reviews and endorses proposals to amend:
    • Resolutions 720-722g, 727 -735c; 737, RPs 1721-28, 1736-38,1791c.
    • Resolutions 725-725h, Industry Standard 2725i, RP 1790a
    • Resolution 735d, RP 1735
    • Implementation Guides and other supporting documents.
  • Liaises with other process owning groups under any Conference, and advisory groups under Industry Groups (including Offer, Order and Integration and Intermodal groups) as required.
  • Maintains a work plan and report regularly to the Shop-Order-Pay Board

Participate:

To view and/or particiate in the activies under the Ticketing Group, please access the SSW site.

The Reservations Group:

  • Develops recommendations and takes decisions on all procedures and policy issues relating to reservations rules and regulations, including transmission of reservations services for use by customers and agents.
  • Reviews proposals and develops recommendations for additions, deletions and amendments to:
    • Reservations-related data exchange standards in A4A/IATA Reservations Interline Message Procedures - Passenger (AIRIMP), XML and EDIFACT reservations messaging standards.
    • Resolutions and Recommended Practices outlined in Attachment A
    • Reservations Handbook
  • Liaises with other process owning groups under the PSC, and advisory groups under Industry Committees as required.
  • Maintains a work plan and report regularly to Shop-Order-Pay Board.s
  • Develops and endorses other standards as directed by the Shop-Order-Pay Standards Board.

Participate:

To view and/or particiate in the activies under the Reservations Group, please access the SSW Group.