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The Shop–Order-Pay Standards Board manages the development of standards concerning any interaction between airlines and any other parties for the purpose of offering products and services, confirming when such products or services are entitled to be received, and monitoring or reporting on the consumption of what has been ordered.
This includes but is not limited to fare construction, currency, reservations, ticketing, intermodal distribution, offer and order management standards.
Groups under the Shop-Order-Pay Board
- Offers and Orders Working Group
- Order Payment Working Group
- Pricing Automation Working Group
- Ticketing Working Group
- Reservations Working Group
- Offer and Order Technology Standards Support Working Group
- Shop-Order-Pay Standards Board Advisory Forum
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The Offers and Orders Working Group
- Deals with matters concerning the construction, delivery and structure of an Offer and its processes including the associated business requirements.
- Reviews and endorses proposals to create or amend standards governing these processes. Ensures that proposals align with existing standards and that requirements and are documented with a corresponding change to Implementation Guidance where applicable.
- Reviews and endorses proposals to amend:
- Resolutions, Recommended Practices and Implementation Guides related to Offer Management
- Changes (technical and business) to the Offer Schemas
- Liaises with other process owning groups under any Conference, and advisory groups under Industry Committees (including Offer, Order and Integration and Intermodal groups) as required.
- Maintains a work plan and reports regularly to the Shop-Order-Pay Board.
Participate
To view and/or participate in the activities under the Offer and Order Working Group, please access the SSW site.
Membership in the Shop-Order-Pay Standards Board (SOPSB)
The following representatives have been elected to serve on the Shop-Order-Pay Standards Board for a two year period. *indicates non-elected active participant.
| AIRLINE | NAME | TITLE |
|---|---|---|
| Aerolineas Argentinas* | Pablo Damigella | Manager, Marketing and Commercial Management |
| Air Canada | Rania Chehade | Director, Distribution Platforms and Product Delivery |
| Air China* | Zhu Mengmeng | Director of Digital Support for Marketing Services |
| Air France | Maxime Boussard | NDC Program Lead |
| All Nippon Airways | Hironobu Kondo | Senior Director |
| American Airlines | Shawn Zeak | Sr Manager, Distribution Technology |
| British Airways | Matt Kelso | Product Delivery Development Manager |
| China Eastern* | Fu Jian | Vice President, Commercial Development |
| China Southern Airlines | Bai Wenjing | Order & Payment Center Team Leader |
| Delta Air Lines | Mark Cutler | Managing Director Enterprise Solutions Rev. Management |
| Emirates | Anil Bhatia | Manager Reservations and Ticketing Systems |
| Finnair | Zoran Radosavljevic | Business Development Manager Distribution |
| Hahn Air Lines | Frederick Nowotny | Head of Operation |
| Qantas | Nathan Smeulders | Senior Manager Distribution |
| Qatar Airways | Thomas Lee Scruby | VP Distribution |
| Scandinavian Airlines | Gustav Bolinder | Head of Offer and Pay |
| Schenzhen Airlines* | Ying Wang | Project Manager |
| Singapore Airlines | Charlene Wee | Senior Manager, Distribution |
| Swiss International Air Lines | José Pereira | Head of Partner Application |
| Turkish Airlines | Semih Kartaloglu | Reservations Systems Manager |
| United Airlines | Andrew O’Connell | Senior Manager - Direct Connect |
| Virgin Australia | Andrew Blake | Senior Product Manager |
| Xiamen Airlines* | Zhao Xibo | NDC Project Director |
| IATA Secretary |
Ionut Badea | Head Industry Architecture |
The Order Payment Working Group
- Deals with matters concerning passenger payment, and associated financial processes, to the extent these are under the authority of the Passenger Services Conference.
- Reviews and endorses proposals to create or amend standards governing these processes. Ensures that proposals align with existing standards.
- Creates standards with the emerging forms of payments, in collaboration with the Payment Methods Working Group of the Financial Committee.
- While reviewing and endorsing proposals, liaises with other process owning groups under the Financial Committee.
- Maintains a work plan and reports regularly to SASB.
- Develops and endorses other standards as directed by the SASB.
Participate
To view and/or participate in the activities under the Order Payment Group, please access the SSW site.
The Pricing Automation Working Group:
- Discusses and develops uniform interpretations of existing pricing standards resolutions and procedures to standardize automation for pricing international fares and rules;
- Discusses developments in distribution channels and recommend changes to existing pricing standards resolutions and procedures to ensure consistent application and pricing of international fares and rules;
- Reviews and advises on the implementation strategy of adopted changes and interpretations to current tariff resolutions, procedures and methodologies.
- Liaises with other process owning groups under the Conferences, and advisory groups under Industry Committees as required.
- Maintains a work plan and report regularly to Shop-Order-Pay Standards Board
- Develops and endorses other standards as directed by the Shop-Order-Pay Standards Board.
Participate:
To view and/or participate in the activities under the Pricing Automation Working Group, please access the SSW site.
The Ticketing Working Group:
- Deals with matters concerning ticketing processes including the associated business requirements.
- Reviews and endorses proposals to create or amend standards governing these processes. Ensures that proposals align with existing standards, and that requirements are documented with a corresponding change to Implementation Guidance where applicable.
- Reviews and endorses proposals to amend:
- Resolutions 720-722g, 727 -735c; 737, RPs 1721-28, 1736-38,1791c.
- Resolutions 725-725h, Industry Standard 2725i, RP 1790a
- Resolution 735d, RP 1735
- Implementation Guides and other supporting documents.
- Liaises with other process owning groups under any Conference, and advisory groups under Industry Groups (including Offer, Order and Integration and Intermodal groups) as required.
- Maintains a work plan and report regularly to the Shop-Order-Pay Board
Participate:
To view and/or participate in the activities under the Ticketing Working Group, please access the SSW site.
The Reservations Working Group:
- Develops recommendations and takes decisions on all procedures and policy issues relating to reservations rules and regulations, including transmission of reservations services for use by customers and agents.
- Reviews proposals and develops recommendations for additions, deletions and amendments to:
- Reservations-related data exchange standards in A4A/IATA Reservations Interline Message Procedures - Passenger (AIRIMP), XML and EDIFACT reservations messaging standards.
- Resolutions and Recommended Practices outlined in Attachment A
- Reservations Handbook
- Liaises with other process owning groups under the PSC, and advisory groups under Industry Committees as required.
- Maintains a work plan and report regularly to Shop-Order-Pay Board.s
- Develops and endorses other standards as directed by the Shop-Order-Pay Standards Board.
Participate:
To view and/or participate in the activities under the Reservations Working Group, please access the SSW Group.
The Offer and Order Technology Standards Support Working Group
- Develops data exchange standards meeting the Business requirements established by the following Working Groups:
- Offer and Order Distribution Working Group under SOPSB
- Order Payment Working Group under SOPSB
- Order Accounting Group under SASB ; and
- Airline Billing and Settlement Working Group under SASB (limited to Offer and Order-related billing and settlement requirements);
- Develops an implementation guide describing the use of the above data exchange standards.
- Ensures the integrity of proposed Offer and Order data exchange standards with respect to all (already known) business requirements;
- Ensures that the development of data exchange standards follows all applicable ATSB methodologies; collaborate with CMIG to integrate all relevant artifacts in the AIDM.
- Liaises with groups defining business requirements and with ATSB CMIG
- Maintains a work plan and report regularly to the above Boards.
Participate
To view and/or participate in the activities under the Offer and Order Technology Standards Support Working Group, please contact standards@iata.org