The Travel Standards Board manages the development of standards concerning any interaction between airlines and any other partners involved in the delivery of a product or service to a customer.
This includes but is not limited to passenger experience, passenger airport processes, departure management activities, and the relationship between airlines and government agencies controlling facilitation or receiving passenger information.
This also includes operational processes supporting the delivery of passenger services: ground handling and airport handling standards, airside safety, and baggage handling.
Groups under the Travel Board:
- Facilitation Passenger Data Working Group
- Customer Experience Working Group
- Customer Journey Delivery Working Group
- Baggage Working Group
- Ground Operations Standards Working Group
- Ground Ops Automation & Digitalization Sub Working Group
Membership of the Travel Standards Board (TSB)
The following representatives have been elected to serve on the Travel Standards Board for a two-year period. * indicates non-elected active participants.
| AIRLINE | NAME | TITLE |
|---|---|---|
| Aerolineas Argentinas | Ramiro Siciliano | Internal/External Airports Manager |
| Air Canada | Ellen Lageveen | Sr. Manager, Passenger Service System (PSS) |
| Air China | Liu Zhen | Director of Service System and Standard Management |
| Air Tahiti* | Freddy Chanseau | Director of Ground Operations |
| Air Transat* | Alexandre Ferreira | Manager, Passenger Services, Procedure and Training |
| Alaska Airlines | Rick Nagy | Principal Product Manager |
| American Airlines | Melissa Mango | Director, Airport Operations and Continuous Improvement |
| British Airways | William Rumsey | Head of Product - Airport & Customer Operations |
| China Eastern* | Wang Xiang | Senior Manager, Standards and Products, Customer Committee |
| China Southern Airlines* | Liu Shuang | Director |
| Croatia Airlines | Adrijana Trinajstic Pazman | Manager Gound Operations |
| Delta Air Lines | David Hosford | Manager IT Airport Services |
| Deutsche Lufthansa |
Christopher Heck |
Head of Passenger and Baggage Processes |
| Emirates Airline | Rami El Samra | Vice President Business Support - Airport Services |
| Hahn Air* | Frederick Nowotny | Head of Operation |
| ITA Airways | Barbara Gonella | Compliance Monitoring Assurance Ground Operations |
| LATAM Airlines | Andrés Felipe García | Senior Director IT Airports |
| Qantas Airways | Nikki Suters-Sly | Head of Airport Services |
| Qatar Airways | Amit Gopal Tiwari |
Policies and Procedures Manager |
| Shenzhen Airlines* | Yue Xu | Deputy General Manager |
| Singapore Airlines | Kam Zhi Wei | General Manager Airport Operations |
| Spicejet* | G.P. Gupta | Chief Strategy Officer |
| Spicejet* | Poonam Yadav | Senior Manager - Ground Services |
| Turkish Airlines | Emre Cevik | Senior Manager, Product and Service Management |
| United Airlines | David Kendell | Managing Director Operations Policy & Support |
| Virgin Australia | Lexie Smith | Airport and Cabin Standards and Safety Manager |
| IATA Secretary | Harry Grewal | Director Airports, Infrastructure and Customer Experience |