- About
- Agenda Highlights
- Speakers
- Registration & Fees
- Destination/Venue
- Sponsorship
- Training
- IGHC 2021
People, Purpose & Passion - Building a Sustainable Future For Ground Ops
The IATA Ground Handling Conference (IGHC) is one of the industry's premier conferences, bringing together industry leaders from airlines, airports, ground service providers to manufacturers for a three day forum of networking and business development. It provides a unique platform for the discussion and implementation of industry standards, policies and procedures.
This year, we'll focus on improving implementation procedures and operations, forging sustainable new agreements and leveraging and empowering the workforce to deliver sustainable sound solutions.
Join us in Paris with over 650 other delegates to discuss:
- Technology and efficiency : – initiatives and implementation of case studies
- People in ground operations
- New agreements: Contracts and other data
The IGHC is an excellent opportunity to meet with customers & partners and participate in helpful workshops on the future of our business.
A very well run conference bringing airlines, handling companies and suppliers to one single event.
Why should you attend?
Unique business,​ networking and branding opportunities with 95% satisfaction rate.
- Over 650 delegates are expected
- Meet airlines decision makers
- Exclusive access to industry intelligence and latest industry developments
Who will you meet?
Bringing together over 650 delegates to represent the whole industry, here's who you will meet:
- 30% airlines, 60% ground service providers and airports, 10% manufacturers and solution providers
- 60% commercial and 34% operational/safety positions represented
- 50% executive management, 49% middle management
View the complete IGHC 2022 Agenda (pdf) for an overview of the sessions.
Day One:
The CEO Perspective
Prominent industry CEOs, representing airlines and ground service providers will share their insights on what is needed for a sustainable aviation future.
- Willie Walsh – Director General, IATA
- Nick Careen – SVP, Operations, Safety & Security, IATA
- Steve Allen – CEO, dnata
- Sally Leible – President & CEO, ATS
- Richard Prince – CEO, Aviapartne
The 21st Century Ramp
Presenting a real-world implementation case study – Qatar Aviation Services takes you through their digital aircraft turnaround process, driving efficiency and cost reduction.
- Massimo Cicetti – Senior Manager, Ground Operations Automation & Digitization, IATA
- Marta Gomez Andrea - Manager Innovation & Operational Improvements, QAS
- Robert Sanz – Ramp Operations Manager, QAS
Does next-gen GSE deliver on its promises?
This session will explore the implementation case studies of showing/proving that enhanced GSE reduces ground damage rates and costs
- Alessandro Pastorelli General Manager, TCR Italia
- Bartu Korgul – Head of GSE Planning, dnata
- Harvey Sawyers, Head of Global Excellence, Swissport
- Steve Savage – Senior Analyst, Ground Operations, IATA
Day Two:
Gen Z and the ground operations industry; is this a match?
What are the most important job attributes for the new generation at work? Do they have the same values and needs as previous generations? How can organizations attract new people and retain them?
- Ryan Jenkins – Speaker and Author
- Sean Fernandes - Senior Manager - Airport Services - Training & Compliance, Postholder Ground Ops FlyDubai
Exploring root causes of ground handling staff shortages
Ground Handling continues to suffer a severe staff shortage problem, made worse by the Covid-19 crisis, during which many skills have been lost. This panel will analyze one of the root causes of the current shortage - the often stressful and conflicting working conditions. It will propose new ways of how working conditions can be adjusted to foster the establishment of a sustainable and equitable airline-GH provider relationship.
- Fabio Gamba – Director General, Airport Services Association
- David Anderson – Global Head of QHSE, Swissport
- David Barker – DSVP Airport Operations, dnata
- Sally Leible – President & CEO, ATS
Faster, Safer, Better
Digital load control is a reality. Amadeus presents the completion of the IATA XML 565 standard implementation. What used to take days of manual entries and was subject to human error has – by means of an easy-to-use interface and some programming – can now be accomplished in a 3 second file upload. Watch us! Reduce loading errors – Emirates demonstrates how technology supports and mitigates loading errors that occur during the loading and load control processes.
- Tom Farncombe – Senior Manager – Technical Expert, Aircraft Engineering, Amadeus
- Adrian Kong – Load Control Support Controller, Emirates
- Massimo Cicetti – Senior Manager Ground Operations Digitalization & Automation, IATA
Day Three:
COVID aftermath - do we still need to clean and disinfect to save our lives?
IGHC 2021 identified enhanced cleaning and disinfection as an area of concern in terms of the impact it has on turnaround times and additional costs. Has the status changed since November? With fewer COVID measures in place, is there still a need for enhanced procedures? How will this impact the turnaround with the increased traffic? What new technologies and solutions are on the market which could improve this process?
- Derick Zimmerman – Vice President Safety & Training, Airport Terminal Services
- David Overall – Senior manager Policy & Procedures, United
Baggage Tracking: Now and for the Future
Baggage Tracking is vital in means of reducing mishandled baggage, improving efficiency in baggage operations, and ultimately providing a better customer experience. As a result of joint efforts in coordination with our member airlines, baggage mishandling was reduced from 18.88 bags mishandled per 1000 passengers in 2007 to 3.5 in 2020. This session will focus on the IATA 753 certification program and how processes and technologies can help the industry to improve even further.
- Eleonore Wenzl-Bery – Project Manager, Lufthansa
- Guillaume de Montessus – General Manager, Onet Airport Services
IGHC Speakers
Willie Walsh
Director General, IATA
Nick Careen
SVP, Operations, Safety & Security, IATA
Steve Allen
CEO, dnata
Sally Leible
President & CEO, ATS
Christiaan Hen
Chief Customer Officer at Assaia International
Thomas Romig
Vice President, Safety, Security & Operations
Marta Gomez Andrea
Manager Innovation & Operational Improvements, QAS
Cyril Lobut
Sales & Product Manager, Smart Airport Systems
Robert Sanz
Ramp Operations Manager, QAS
Diarto Aalders
Lecturer Aviation Operations, Amsterdam University of Applied Sciences
Ryan Jenkins
Speaker and Author
Willie Walsh
Director General, IATA
Nick Careen
SVP, Operations, Safety & Security, IATA
Steve Allen
CEO, dnata
Sally Leible
President & CEO, ATS
Christiaan Hen
Chief Customer Officer at Assaia International
Thomas Romig
Vice President, Safety, Security & Operations
Marta Gomez Andrea
Manager Innovation & Operational Improvements, QAS
Cyril Lobut
Sales & Product Manager, Smart Airport Systems
Robert Sanz
Ramp Operations Manager, QAS
Diarto Aalders
Lecturer Aviation Operations, Amsterdam University of Applied Sciences
Ryan Jenkins
Speaker and Author
For group registration at the IGHC, kindly contact iataighc@gl-events.com to receive a group discount code.
| Registration Type | Regular Rate |
|---|---|
| General Public | $2,025 |
| IATA Member Airline additional passes | $700 |
| Non-Member Airline | $2,025 |
| IATA GHP Member additional passes | $1,800 |
| IATA Strategic Partner | $1,800 |
| Airport/Government | $1,250 |
Paris
Paris, a legendary city, is a true source of international inspiration for many artists, In addition to its impressive historical heritage, the City of Light is also a vibrant capital of the 21st century, with its numerous exhibitions, its modern gastronomy, and its lively terraces and stores.
At the heart of Europe, Paris is easily accessible thanks to its two international airports: Paris Charles-de-Gaulle and Paris Orly, which connect the French capital to over 557 cities in 132 countries. Aéroports de Paris receives more than 14,000 flights per week.
Paris is at the heart of a dense and efficient rail network, open to the major European cities (London, Barcelona, Milan, Vienna, Berlin, Stockholm...), thanks to the TGV, Thalys, Lyria, and Eurostar connections.
Travel Questions:
Palais Brongniart
The IGHC 2022 will take place in the Palais Brongniart, a landmark monument in Paris built by the architect Brongniart at the instigation of Napoleon Bonaparte. By laying the foundation stone in 1808, the Emperor wanted to bring all stock exchange activities together in one place, a real innovation at the time in order to optimize the existing system.
Officially opened in 1826, the site will indeed be the lung of 19th-century financial activity, promoting the expansion of railways, steelmaking and major industrial adventures, until 1998, when the stock exchange closed at the Palais Brongniart. Today, Palais Brongniart is one of the leading congress and event centers in Paris, with a philosophy of action based on economic, social and solidarity innovation.
Visa Requirements: The IATA TravelCentre provides passport, visa, health advice, and much more. Visit the IATA TravelCentre!
Sponsorship/Exhibition Contact​
Sales Manager, Sponsorship & Exhibition- Events
Tel. +33 4 78176248 | Mob. +33 6 79029535
SGHA & SLA Course
The 2018 version is the latest Standard Ground Handling Agreement (SGHA). Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
This course is available right at the end of the IGHC. It is a special version of the full course, excluding the Effective Negotiations Behavior modules.
The course will start on 2nd June at 14:00 and will be completed on 4th June at 17:00.
Benefit from a 30%-off standard price (plus applicable taxes).
> IGHC 2021 Roadmap (pdf)
> IGHC 2021 Agenda (pdf)
The IGHC Innovator competition was established with the aim to ignite and promote new ideas in the ground operations world. It was introduced for the first time at the IGHC in 2017 as our way to embrace and support innovative thinking - helping our industry to be safe and prosper.
Networking in the Biz Zone
Network with peers and make new business connections in BizZone. The BizZone is a dedicated space where you can have one-on-one meetings through an appointment based system. In 2021 BizZone meetings were offered both on-site in Prague and in a virtual format through our brand new user-friendly event platform.
The event platform is a single source for the following:
- Access to program and event content including live-stream or on-demand presentations
- Making appointments that will occur during the event and will serve as your personal calendar
- Connecting you with other conference attendees (both in-person and virtual onl
Our Diversity & Inclusion Pledge
IATA believes that diversity of culture, gender, age, orientation and experience boosts the success of the aviation industry. We actively encourage aviation professionals with diverse profiles to contribute to our events as speakers, panelists, facilitators, or in any other way.
