Opinions Blog

Insights from our leadership

Passenger experience

APRA Report Relies on Flawed Comparators and Ignores Long-Term Delay Trends

A recent paper regarding EU261, from the Association of Passenger Rights Activists (APRA), a coalition of airline compensation claims companies, attempts to introduce some data in the debate, but it is a deeply flawed analysis.

24.11.2025

What's Holding Back Digital Travel?

Imagine never needing a paper passport at the airport. You simply scan your face—no check-in desk, no printed boarding pass, no fumbling for documents. This isn’t science fiction. It is the future airlines and airports are actively building. So why are we not all traveling this way yet?

17.11.2025

Europe Can’t Afford the European Parliament’s Gold-Plated Wish-List for EU261

The European Parliament showed its hand regarding the long-awaited reforms to EU261 passenger rights regulation—and it’s a misguided wish-list. Almost every element of the proposal adds protections, complications, and costs. Costs that Europe cannot afford.

16.10.2025

Ten Years of ICAO’s Core Principles on Consumer Protection

A strengthened and supported ICAO Core Principles on Consumer Protection will ensure that on the rare occasion things go wrong, passengers get the right and proportionate support.

10.09.2025

Navigating Turbulent Skies with Certainty

Airlines use real-time data and AI tools to manage turbulence through the Turbulence Aware program, aiming to improve safety and ensure more comfortable flights.

18.08.2025