Eagle Awards honour outstanding achievements by airports and air navigation service providers using the criteria of value for money, a spirit of continuous improvement and dedication to customer service.
“We are in a race to a low cost industry and all our industry partners must be on board. Our driving force this year has been benchmarking of the performance and cost effectiveness of airports and air navigation service providers. It is a pleasure to congratulate the best performers for 2006—Manchester Airport and Sweden’s LFV,” said Giovanni Bisignani, IATA’s Director General and CEO. “Effective benchmarking is critical to measuring the efficiency that our industry desperately needs. The independent Performance Review Commission of EUROCONTROL is a pioneer in this field for air navigation service providers. It a pleasure to give Special Recognition to them, ” said Bisignani.
Manchester Airport plc was awarded the Eagle Award for its high level of performance agreed to in Service Level Agreements with its customers. Over the last four years, Manchester Airport reduced the average cost per passenger by 38% and has significantly bettered the maximum price caps set by the UK’s independent regulator. “Value for money, effective stakeholder engagement in a consultative process, transparent cost allocation and a commitment to improve efficiency that is seen in the bottom line make Manchester a model for other airports to emulate. This is a true partnership with benefits shared by customers, the airport and the airlines,” said Bisignani.
The Air Navigation Services Division of LFV (Sweden) achieved efficiencies that enabled it to reduce its unit rate by 17% in 2006. It has achieved average annual reductions of 6.6% in each of the last four years. “We congratulate LFV for its tremendous efforts to improve efficiency while maintaining high levels of service. Importantly, we recognise LFV for its future vision that extends beyond its borders in the first Functional Airspace Block prior to the Single European Sky and its technical and procurement collaborations,” said Bisignani.
The Performance Review Commission (PRC) provides a strong, transparent and independent performance review and target-setting system for the 36 EUROCONTROL states. This has resulted in much better understanding of customer concerns and requirements, as well as the cost drivers within the business. “The work of the PRC enabled enhanced engagement between States, air navigation service providers and airline users to discuss and agree cost-efficiency and performance targets. It is not a service provider, but its work has provided the common ground for us to move forward effectively with our efficiency agenda. Our Special Recognition reflects the importance of its contribution,” said Bisignani.“Collectively, the Eagle Award winners continue to set the benchmarks for performance, cost efficiency and continuous improvements for others to achieve. Congratulations to all the winners—past and present,” said Bisignani.
Editors Notes:
- Sir Michael Hogkinson, on behalf of the independent Eagle Award Panel, presented the Eagle Awards and the Special Recognition at IATA’s 62nd Annual General Meeting and World Air Summit in Paris on 5 June 2006.
- Previous Eagle Award Winners are:
|
Year |
Airport |
Air Navigation Service Provider |
|
2005 |
|
· AirServices Australia
|
|
2004
|
· San Francisco International Airport |
|
|
2003
|
· Athens International Airport · Melbourne Airport
· Civil Aviation Authority of Singapore |
· Airways Corporation of New Zealand · Estonian Air Navigation Services · The General Civil Aviation Authority of the United Arab Emirates |
|
2002
|
· The State of Hawaii Airports System · Airport Authority of Hong Kong · Cyprus Airports · Civil Aviation Authority of Singapore
|
|
|
2001
|
· Civil Aviation Authority of Singapore |
· NAVCANADA
|
|
2000
|
· Manchester Airport plc
|
· DFS Deutsche Flugsicherung
|
|
1999
|
· Dallas Fort Worth International Airport |
· AirServices Australia |
|
1998
|
· UK BAA plc
|
· Irish Aviation Authority
|
For further information please contact:
IATA Corporate Communications
+41 22 770 2967
corpcomms@iata.org
www.iata.org
Russell Craig
Manchester Airport
+44 161 489 2754
Russell.Craig@manairport.co.uk
www.manchesterairport.co.uk
Anders Stålhammar
LFV
+46 708 99 2107
anders.stalhammar@lfv.se
www.lfv.se
Kyla Evans
EUROCONTROL/PRC
+32 2 729 5095
kyla.evans@eurocontrol.int