Good afternoon. It’s a pleasure to be here in the beautiful city of Copenhagen. As some of you may know, my wife is Danish, so I can claim some Danish connections! I would like to add my thanks to our host airline, Scandinavian Airlines, for their support, and to all of our sponsors, without whom events like this would not be possible.
The theme of this year’s Ops Conference is “Managing Operations in a Changing World.” It’s a subject that should resonate within our industry in view of the dramatic and sometimes tragic events that have challenged aviation in recent times. It was only a few weeks ago that Brussels Airport was the target of brutal attacks by terrorists with a murderous agenda.
First and foremost, our thoughts are with all the victims of that terrible day, and their loved ones. But we should also recognize the tremendous job done by Brussels Airlines to keep Brussels connected. It was a Herculean feat. At my former airline it was difficult enough to manage through a one- or two-day airport closure due to typhoons. Even with warning it was always a huge challenge. To be completely without your hub for 12 days with no prior notice is a trial of another magnitude.
And just as our colleagues at the airline and the airport had reconnected Brussels to the world, they faced the equivalent of a kick in the teeth by Belgian air traffic controllers, who staged a sick-out strike. To say that the world was shocked by the malicious irresponsibility of this action would be an understatement.
This was a rare combination of events, but it illustrates the kinds of severe challenges that our industry can face. And—with the exception of the Belgian air traffic controllers—we can proudly say that our industry responded to the extreme circumstances with the best qualities of determination and resilience.
There is no manual for such events. As an industry we have had to become expert at managing around shocks in an era marked by:
  • Terrorist attacks that have frequently targeted aviation
  • Airspace closures from natural disasters to epidemics
  • Risks in the air from conflicts on the ground

Each has presented us with new challenges to be surmounted. Yet, there are still some reliable guideposts. As an industry, the safety and security of our passengers and crew is always paramount. And we are making strong progress in this regard.

According to the 2015 IATA Safety Report, the global jet accident rate (measured in hull losses per 1 million flights) was 0.32, which was the equivalent of one major accident for every 3.1 million flights. This was a 30% improvement compared to the previous five-year rate of 0.46 hull losses per million jet flights. Although we work hard to prevent any loss of life, the industry experienced four fatal hull loss accidents in 2015 - all involving turboprop aircraft - with a total of 136 fatalities. This compares positively with an average of 17.6 fatal accidents and 504 fatalities per year in the previous five-year period.

I must qualify this figure, because two tragedies—the losses of Germanwings 9525 and Metrojet 9268—are not included in the totals, as they were deliberate events, not accidents. Indeed, 2015 is similar to 2014 in this regard. If you look at the last two years, the industry’s safety performance has been affected primarily by events that could be previously classified as almost “unthinkable”.

There are no easy solutions to the issues that were revealed in each of these tragedies; however, aviation continues to work to minimize the risk that such events will happen again. As an industry, we have become very good at applying lessons learned via a systematic, well-researched, collaborative process, based on global standards and best practices. This has been the industry’s modus operandi for decades and it has helped to make aviation the safest form of long-distance travel the world has ever known. This process will guide us in understanding the causes of our most recent tragic accident, FlyDubai 981. Our thoughts are with the families and friends of those lost.

We also know that global standards are vital to sustaining safety improvements. This is shown in the performance of airlines on the IATA Operational Safety Audit (IOSA) registry. Last year the total accident rate (all aircraft types) for IOSA-registered carriers was nearly three times as good as the rate for non-IOSA carriers (1.14. vs. 3.23); and over the five years 2010-2014, the rate is more than three times better (1.48 v s. 4.99).

In 2015 IOSA was successfully transitioned from a snapshot of compliance to a continuous management process across the two-year audit cycle. A focus in 2016 will be to ensure the highest standards of quality assurance in the audit process are being maintained.

As part of managing operations in a changing world, we have had to become far more effective at ensuring public confidence in our industry. The Ops Conference is a technical gathering. But the success of many of our challenges are as dependent upon effective communications as they are on technical expertise.

That is particularly so during a crisis—as I noted at this event last year. In a world of instant social communication we need to be a part of the discussion, even when we don’t have all of the answers. It is a mindset that must pervade the value chain. I believe that we still have much scope to lift our game through sharing experiences.

This year, I would like to add another dimension to that point—the communications to effect important policy changes. There is no question that we are adept at talking to each other and making our views known on the technical ins and outs of things like Performance-Based Navigation, and Required Navigation Performance. We’ve been less successful in advocating with politicians whose constituents may be affected as flights are concentrated in tighter corridors into and out of airports and who ultimately control the purse strings for essential infrastructure investments and structural changes.

I see numerous opportunities for stakeholders to communicate more effectively on developments that are vital to enabling aviation to support economic growth and job creation. These are in the areas of:

  • Infrastructure
  • Regulation
  • Emerging Safety Challenges


Let’s look at infrastructure first. By 2034, the number of air travelers will reach 7 billion annually. We can only accommodate this doubling of demand for connectivity if we have adequate infrastructure in place. Yet progress is lagging in many parts of the world.

We have found the technical answers to delivering greater efficiency and safety with big change programs like the Single European Sky (SES) and the Federal Aviation Administration’s (FAA) NextGen. But we have not been able to muster the political will or funding to achieve either in a meaningful timeframe.

The European Commission has understood the importance of SES to an industry that supports 12 million European jobs and contributes 4.1% to European GDP. But it seems to be taken for granted that this industry will somehow just deliver on these benefits, even if treated by governments with, at best, benign neglect. And at the state level, the narrow and misguided interests of controllers have prevailed over those of the hundreds of millions of European travelers and the broader economy.

This year we have launched a new approach with a study outlining the economic costs of failing to deliver much needed airspace modernization in Europe. And it’s a big number—some EUR 245 billion in 2035 alone. It’s our collective duty to make sure that number is top of mind with politicians, consumers, chambers of commerce and individual businesses. If this continent reaches 2035 missing that EUR 245 billion, it will be a quality of life issue for every European.

Modernizing European air traffic management represents the biggest challenge, but in the US, FAA’s NextGen program is a decade behind schedule and will cost two or three times more than the initial estimated $40 billion in public-private investment, according to a recent government study. The reality is, that as it is currently structured, FAA has been unable to keep NextGen on schedule, although much of the problem lies outside the agency’s control. It is subject to the vagaries and shifting priorities of the annual federal budget process.

Given the importance of the US market, a modernized and efficient US ATC system is critical to the future growth of global commercial aviation. It is for that reason that IATA and other stakeholders supported modernizing the system through the creation of an independent, corporatized non-profit entity to perform air traffic services.

Unfortunately, despite efforts by some far-sighted lawmakers, it appears most likely that this effort will not succeed this year. There are grounds for future optimism, however, based on the broad coalition of stakeholders who came together to support the initiative.


Regulation is another area where our industry has an opportunity to help shape the discussion. Let me be clear that the industry does not oppose sensible, well thought-out regulation, developed with participation from all stakeholders. Indeed, regulation, advanced in partnership with industry, and based on global standards developed through the International Civil Aviation Organization (ICAO) process, is a cornerstone of our success in making aviation so safe. But over the past few years we have seen states introduce new requirements that are not based on a data-driven, risk-based approach and that create little or no added value.

This is particularly a problem in matters involving an airline’s Aircraft Operator Certificate (AOC) and Ops Specs, in which regulators in one state issue new requirements affecting operators from another. The result is an increasingly bureaucratic and lengthy process when airlines apply for new routes, additional overflights or simply a reissuance of their Foreign AOC. Recognizing the challenges this is posing, in 2013 ICAO, with industry support, launched the AOC Registry. This initiative has drawn participation from over 100 states. Unfortunately, two key bodies have yet to join: the European Aviation Safety Agency and FAA. Taking advantage of this gathering, I will do some proactive communication in making it clear that we would welcome their participation to enable the Registry to achieve its promise.

A related concern is the rising number of states introducing operational audits. One of the intents of IOSA was to cut down on the number of redundant and overlapping audits, while creating a single globally-accepted operational safety standard.

To achieve that, IOSA was built in cooperation with safety regulators and they participate in our advisory panels. In doing so we can all be confident that IOSA faithfully reflects ICAO standards reinforced by global best practices.

So it is truly unfortunate that a growing number of States are introducing their own audit programs that are not necessarily harmonized with global standards and recommended practices. The technical answer is clear—global standards are the way to go. And I would not question the motivation of any regulator with respect to safety. So the solution rests with industry making a convincing argument.

Lest we all get too depressed, I should also recognize some successes. The Abuja Declaration was a political success in Africa. Working as a united industry we captured the attention of the continent’s governments and they committed to achieving world-class safety using a number of means—including IOSA.

The accident rate in sub-Saharan Africa has improved significantly. In 2010 the continent’s jet hull loss rate was 8.7 per million flights. But the average for the 2010-2014 period was 3.69. And this is particularly true for sub-Saharan carriers on the IOSA registry whose jet hull loss rate over the period was 0.62. The problems of safety in Africa have not been solved. Working in partnership we need to help the continent’s governments improve oversight, adopt IOSA and upgrade infrastructure. The technical to-do list is very clear. And we need to continuously remind states of their Abuja commitments. And similarly, it is equally important that our friends in Europe recognize improvements and so refine the list of banned carriers.

Another piece of good news for recognition of global standards is that today IATA and TRAFI, the Finnish Transport Safety Agency, will sign a memorandum of understanding to use IOSA as a tool to complement their oversight of the Finnish operators. This will reduce redundant audits while maintaining adherence to the global standards and recommended practices that are the basis of IOSA. Finland will become the first—but I hope not the only—EU member to take advantage of the ability to use IOSA to improve the efficiency of their safety oversight process.

And one last positive note is a victory in preventing commercial re-regulation of the industry disguised as a safety initiative. Recently, the US Senate rejected a proposal for the FAA to regulate seat size attached to the agency’s Reauthorization Act. But we can only take limited comfort in the result. For everyone in this room, safety is the top priority. That commitment extends to the entire industry. So we must be vigilant in ensuring that safety measures are guided by structured risk assessments—not political agendas that would reverse the nearly four decades of mounting benefits from commercial deregulation.

Emerging Safety Challenges

That is not to say that safety regulation should remain static. Along with learning more about safety with each and every flight, we also have emerging challenges to deal with.

One example that is regularly in the news is drones, or as ICAO refers to them, Remotely Piloted Aircraft Systems. Speaking as someone who has spent his entire adult life in aviation, it’s great to see the joy of flying reach a new audience. We are only beginning to discover the many potential commercial applications of this technology. And it would be naïve to think that States and military forces will reduce their use of drones. They are here to stay. But we must not allow them to become a drag on the efficiency of the airways or a safety threat to commercial aviation.

Of course, the great majority of drone operators pose no risk. But we do need a sensible approach to regulation and a pragmatic method of firm enforcement for those who disregard rules and regulations and put others in danger. We are joining with other stakeholders to ensure our views are understood. IATA welcomes FAA’s activity in this regard and is supporting the “Know Before You Fly” campaign in the US to educate prospective users about the safe and responsible operation of drones. We would like to see similar campaigns undertaken elsewhere. And we are working closely with ICAO as well as stakeholders representing airports, ANSPs and pilots, to agree a common approach.

Another example is the carriage of lithium batteries. The industry has worked long and hard to ensure that lithium batteries can be carried safely. The vast majority of shipments are in full compliance with appropriate aviation regulations including the dangerous goods regulations (DGR) and IATA Lithium Battery Shipping Guidelines. But with 400 million lithium batteries being produced each week, ICAO has acknowledged the risks of improperly manufactured batteries and placed a temporary ban on lithium battery shipments in the bellies of passenger aircraft.

Let’s be clear that banning lithium batteries from air freight does not solve the issue of counterfeit or non-declared goods and it is important that we convey that message to policy makers. We need to speak with one voice to urge governments to redouble their efforts to enforce the regulations and close the loopholes that prevent prosecutions of serial offenders.


“Aviate, Navigate, Communicate” is an old pilot saying. At the industry level, we have done a superb job on the first two. Managing operations in a changing world will also require us to communicate most effectively about the priorities that will enable aviation to meet future demand even more safely, securely and sustainably. I wish you a successful conference.

Thank you