The Travel Standards Board manages the development of standards concerning any interaction between airlines and any other partners involved in the delivery of a product or service to a customer.

This includes but is not limited to passenger experience, passenger airport processes, departure management activities, and the relationship between airlines and government agencies controlling facilitation or receiving passenger information.

This also includes operational processes supporting the delivery of passenger services: ground handling and airport handling standards, airside safety, and baggage handling.

Groups under the Travel Board:

 

  • Common Use Group
  • Facilitation Group
  • Baggage Group
  • Departure Control System Working Group
  • Fuel Data Standards Group

Membership of the Travel Standards Board (TSB)

The following representatives have been elected to serve on the Travel Standards Board for a two-year period:

AIRLINE NAME TITLE
Air China Zhen Liu Senior Manager - Service Control, Product and Svs.
Alaska Airlines Rick Nagy Principal Product Manager
American Airlines Mark Matthews Director - Customer Planning Operations
British Airways Tony Readdie ​Operations Systems Manager
Delta Air Lines David Hosford General Manager ACS Strategy and Technology
Deutsche Lufthansa AG

Christopher Heck

 Head of Ground Ops – Passenger and Baggage Processes
​Emirates Airline Rami El Samra ​Senior Manager Svs Dev & Business Solutions
​Etihad Airways ​Paul Richard Smith ​General Manager Ground Operations
​Hahn Air ​Frederick Nowotny ​Head of Sales Engineering
​KLM Royal Dutch Airlines B​inyamin Mizrahi ​Passenger Baggage Handling Manager
​LATAM Airlines ​Edwin Garcia ​Head of Airport Operations
LOT Polish Airlines Marcin Slawecki Head of Ground Operations
Qatar Airways TBA

 
​Singapore Airlines ​Timothy Chua ​Vice President, Airport Operations
​Turkish Airlines ​Emre Cevik ​Manager, Product and Service Management
​United Airlines Aaron McMillan ​Managing Director - Customer Solutions & Recovery
​Virgin Australia TBA ​
​Air Canada Mike Karam

Director, Customer Service Delivery Excellence – Airports
​IATA Secretary ​Pierre Charbonneau ​Director Passenger and Facilitation

Common Use Group

Deals with matters concerning:

  • Common Use Self-Services (RP1706c)
  • Common Use Passenger Processing Systems (RP1797)
  • Bar Coded Boarding Pass (Resolution 792)
  • Common Use Web Services (RP1741)
  • IATA Technical Peripheral Specifications (ITPS) - formerly known as AEA Specifications

The group reviews and endorses proposals to create or amend standards governing these processes. Common Use Group liaises with other processes owning groups under any Conference and advisory groups, as well as with other bodies like A4A and ACI.

Participate:

To view and/or participate in the activities under the Common Use Group, please request access to the PEMG Extranet Registration site.

Facilitation Group

Deals with matters related to passenger facilitation and reviews and improves industry standards with respect to:

  • Border control and immigration
  • Border Security
  • One ID and Identity management
  • Passenger biometric process
  • Maintains the messaging standards for the transmission of API and PNR between airlines and governments.  
  • Accessibility
  • Disruption Management

Participate:

To view and/or participate in the activities under the Facilitation Group, please request access to the PEMG Extranet Registration site.

 

Baggage Group

The Baggage Group was established by the Travel Board  to review and develop Resolutions and Recommended Practices that can be adopted by the Travel Board and eventually by the Passenger Services Conference (PSC).

The majority of these changes occur from examination of baggage operations, processes and management to promote effective operations and collaborations among Airlines and stakeholders for the benefit of the industry, by reviewing and developing Resolutions and Recommended Practices (RPs).

Objectives:

 

  • Deal with matters concerning passenger baggage processes.
  • Review and endorse proposals to create or amend standards governing these processes. Ensure that proposals align with existing standards, and that requirements are documented with a corresponding change to Implementation Guidance where applicable.
  • Review and improve industry standards with respect to reducing interline baggage mishandling as regards to baggage messages, and bag tag construction.
  • Identify any cross-functional issues related to baggage messaging that need to be resolved outside the BWG, and Liaise with other process owning groups under any Conference, and advisory groups under Industry Committees as required.
  • Maintain a work plan and report regularly to Travel Board.

Participate:

To view and/or particiate in the activies under the Airport Services Group, please access the SSW site.

 

Departure Control System Group

  • Deals with matters concerning passengerDCS processes
  • Review and endorse proposals to create or amend standards governing these processes. Ensure that proposals align with existing standards, and that requirements are documented with a corresponding change to Implementation Guide where applicable
  • Review and endorse proposals to amend Resolution 708, and RPs 1706a, 1706b, 1707a-1719e

Participate:

To view and/or particiate in the activies under the Airport Services Group, please access the SSW site.

 

Fuel Data Standards Group

  • Deals with matters concerning the development and maintenance of data standards to facilitiate aviation fuel processes in an efficient and effective manner, including the associated business requirements
  • Reviews and endorses proposals to maintain/amend:
    • Fuel Invoice Standard
    • Fuel Transaction Standard
    • Fuel Operational Standard
    • Fuel Code Directory

Participate:

To view and/or particiate in the activies under the Airport Services Group, please access the SSW site.