The Travel Standards Board manages the development of standards concerning any interaction between airlines and any other partners involved in the delivery of a product or service to a customer.

This includes but is not limited to passenger experience, passenger airport processes, departure management activities, and the relationship between airlines and government agencies controlling facilitation or receiving passenger information.

This also includes operational processes supporting the delivery of passenger services: ground handling and airport handling standards, airside safety, and baggage handling.

Groups under the Travel Board:

  • Common Use Group
  • Facilitation Group
  • Baggage Sterring Group
  • Departure Control System Working Group
  • Fuel Data Standards Group

 

Common Use Group

Deals with matters concerning:

  • Common Use Self-Services (RP1706c),
  • Common Use Passenger Processing System (RP1797)
  • Bar Coded Boarding Pass (Resolution 792)
  • Common Use Web Services (RP1741)
  • IATATechnical Peripheral Specifications (formerly known as AEA)

The group reviews and endorses proposals to create or amend standards governing these processes. Common Use Group liaises with other processes owning groups under any Conference and advisory groups, as well as with other bodies like A4A, ACI.

Participate:

To view and/or participate in the activities under the Common Use Group, please request access to the PEMG Extranet Registration site.

Membership of the Travel Standards Board (TSB)

The following representatives have been elected to serve on the Travel Standards Board for a two year period:

AIRLINE
NAME
TITLE
Air China Zhen Liu Senior Manager - Service Control, Product and Svs.
Alaska Airlines Rick Nagy Product Manager
American Airlines Mark Matthews Director - Customer Planning Operations
British Airways Tony Readdie ​Operations Systems Manager
Delta Air Lines David Hosford General Manager ACS Strategy and Technology
Deutsche Lufthansa AG Vicky Scherber Process Owner Passenger & Baggage Processes
​Emirates Airline
​Rob Broere
​VP - Industry change
​Etihad Airways
​Paul Richard Smith
​General Manager Ground Operations
​KLM Royal Dutch Airlines
B​inyamin Mizrahi
​Passenger Baggage Handling Manager
​LATAM Airlines
​Edwin Garcia
​Head of Aiport Operations
​Qatar Airways
​Tony Paul
​Manager Safety and Service Delivery
​Singapore Airlines
​Timothy Chua
​Vice President, Airport Operations
​Turkish Airlines
​Emre Cevik
​Manager, Product and Service Management
​LOT Polish Airlines
​Marcin Slawecki
​Head of Ground Operations
​United Airlines
​Michael Yost
​Managing Director - Customer Solutions & Recovery
​Virgin Australia
​Caitlin Malone
​Manager, Airport Experience and Insights
​Hahn Air
​Frederick Nowotny
​Head of Sales Engineering
​IATA Secretary
​Pierre Charbonneau
​Director Passenger and Facilitation

Facilitation Group

  • Deals with matters concerning passenger facilitation, and the exchange of information between airlines and other stakeholders including airports and governments
  • Reviews and endorses proposals to create or amend standards governing these processes
  • Streamlines the passenger process from booking to destination
  • Develops a streamlined management of the passenger's identity through the process
  • Advocates for an effective regulatiry framework which supports a sustainable aviation industry and promotes safe, sacure and seamless passenger travel
  • Liaises with the Airports Council International (ACI)

Participate:

To view and/or participate in the activities under the Facilitation Group, please request access to the PEMG Extranet Registration site.


Baggage Steering Group

  • Deals with matters concerning passenger baggage processes
  • Reviews and improves industry standards with respect to reducing interline baggage mishandling as regards to baggage messages and bag tag construction
  • Reviews and endorses proposals to Resolution 709, 739-746, RPs 1739-1740e, 1743a-1751, 1752a and 1754

Participate:

To view and/or particiate in the activies under the Airport Services Group, please access the SSW site.


Departure Control System Group

  • Deals with matters concerning passengerDCS processes
  • Review and endorse proposals to create or amend standards governing these processes. Ensure that proposals align with existing standards, and that requirements are documented with a corresponding change to Implementation Guide where applicable
  • Review and endorse proposals to amend Resolution 708, and RPs 1706a, 1706b, 1707a-1719e

Participate:

To view and/or particiate in the activies under the Airport Services Group, please access the SSW site.


Fuel Data Standards Group

  • Deals with matters concerning the development and maintenance of data standards to facilitiate aviation fuel processes in an efficient and effective manner, including the associated business requirements
  • Reviews and endorses proposals to maintain/amend:
    • Fuel Invoice Standard
    • Fuel Transaction Standard
    • Fuel Operational Standard
    • Fuel Code Directory

Participate:

To view and/or particiate in the activies under the Airport Services Group, please access the SSW site.