If you are dissatisfied with an item, you have purchased and need to return it, we are here to help!
Returns can be requested up to 30 days from the date of the invoice.
Items ineligible for a return include:
a. Digital products which have been activated
b. Digital subscriptions
c. Enterprise License products
d. Data Files
e. Any product procured through a contract
IATA is not responsible for the shipping cost for the return, unless the goods are defective, or we made an error in order processing. Goods must be returned in perfect condition and suitable for resale to receive a refund. IATA will not issue a refund for goods that have been returned to us in a condition that is unsuitable for resale.
How to Return
Refund requests must be submitted by creating a case through the IATA Customer Portal using the same
(email) account used to place the initial purchase.
Clearly indicate the following:
IATA Order number
Product(s) to be returned
Reason for the return
Our Customer Service Center will respond within 48 hours of receiving the case.
Refunds can take up to 6 weeks to be processed.
Once we receive the item(s), we will refund the amount paid for the item(s) returned. IATA does not refund
processing fees or costs related to shipping and handling.
Damage/defective items or wrong items received
If your item(s) arrive damaged/defective or we have sent you the wrong item by mistake, IATA will send you the correct items at no extra cost as soon as the error/defect have been validated. A pickup of the incorrectly shipped items will be scheduled by IATA.
IATA does not process exchanges. If there is a need to exchange, please process a return of the incorrect item and purchase a different item in its place by placing a separate order.
Abandoned and refused orders
Orders that are abandoned by the carrier or refused by the recipient are not refunded or reshipped. Please monitor the shipment and contact us if there is any issue with your order.