Refunds
As per our Conditions of Sale, IATA does not refund publications.
Damage/defective items or wrong items received
If your item(s) arrive damaged/defective or we have sent you the wrong item by mistake, IATA will send you the correct items at no extra cost as soon as the error/defect have been validated as per our shipping terms and conditions. A pickup of the incorrectly shipped items may be scheduled by IATA.
Exchanges and Returns
IATA does not process exchanges or returns.
Abandoned and refused orders
Orders that are abandoned by the carrier or refused by the recipient are not refunded or reshipped. Please monitor the shipment and contact us if there is any issue with your order.