If you are dissatisfied with an item you have purchased and need to return it, we're here to help.
You can request a return up to 15 calendar days from the time you receive your item(s) to initiate a return.
Items ineligible for a return include:
- Digital products which have been activated
- Digital subscriptions
- Enterprise/Floating License products
- Any product procured through a contract
How to Return
Refund requests must be submitted by contacting us through the IATA Customer Portal using the same (email) account you used to place the initial purchase.
Please be sure to clearly indicate the following:
- Your name
- Company name
- Order number
- Product(s) to be returned
Within 48 hours you will receive an email response from our Customer Service Center with a Return Authorization Number and instructions for how to return your goods.
You will be responsible for the shipping cost for your return, unless the goods are defective or we made an error in order processing.
Good must be returned in perfect condition and suitable for resale in order to receive a refund. We will not issue a refund for goods that have been returned to us in a condition unsuitable for resale.
Refunds can take up to 6 weeks to be processed.
Once we receive your item, a refund is initiated immediately, and we will refund you for the amount you paid for the item(s) you have returned. We do not refund any applicable processing fees as well as any costs related to shipping and handling.
The way your refund is processed depends on your original payment method. If you paid for your order by credit, refunds will be credited to the same credit card used to make the purchase.
If your order was paid by by bank transfer or check, a refund will be sent to you through an electroclinic fund transfer (bank transfer fee may be deducted from the refund amount by your financial institution).
Damage/defective items or wrong items received
If your item(s) arrive damaged/defective or we have sent you the wrong item by mistake we will send you the correct items at no extra cost to you as soon as we have validated the error or the defect. We may schedule a pick-up of the incorrectly shipped items.
We do not exchange one product for another. If you want to return an item and purchase a different item in its place, we ask that you initiate a return of the product you no longer want and place a separate order for the item you do want.
Abandoned and refused orders
Orders that are abandoned by the carrier or refused by the recipient are not refunded or reshipped. Please monitor the shipment and contact us if there is any issue with your order.